@Malcb - Can you ensure that your phone number has ported successfully? Check the old SIM card (i.e. TELUS, Rogers, Fido, Freedom) and follow:
- If it works and connects to a network still (i.e. Shows Fido, ROGERS, Freedom / Nationwide, TELUS) - either the port was not completed or that the port is still ongoing as it can take upwards of 5 hours.
I have sent you the porting assistance number in your Private Messages Inbox, to get there you can do it by these pictures.
- If it doesn't work (No Service, SOS Only, Emergency Calling Only) - there is a system issue and you may need to contact CS_Agent:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
