a week ago
Hi,
I'm unable to get my code by text to verify my identity. I just switched to Public. I can call but not text. Any help would be appreciated.
Thank you
Wednesday
I have tried turning off the phone and taking out the battery over night and nothing changed. I can still only call.
a week ago
Have you tried turning your phone off and back on again?
a week ago - last edited a week ago
@Malcb - Can you ensure that your phone number has ported successfully? Check the old SIM card (i.e. TELUS, Rogers, Fido, Freedom) and follow:
I have sent you the porting assistance number in your Private Messages Inbox, to get there you can do it by these pictures.
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox