Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi support,I just switched carrier from public mobile 2 days ago. I found I forget to download last 2 months invoice to present to my employer. I do not have access it any more. So can you please download for me and email to [email protected] . my ac...
Hi Community I cannot make calls or send texts. I CAN recieve calls.REcently ported from Bell on eSIM. I have powered off/on...switch airplace mode off/on...checke esim and it matches whats on the phone.Im unsure what else to doCan someone provice ...
I was just a member with Public and switched to Bell because they gave me some “offer”. Well it turns out the offer isn’t available anymore and I want to switch back to Public. But now I am unable to transfer my number over. I’ve tried many times and...
Is it normal to have not yet received my 5% in points accumulation owed for my March 5th renewal? I got my referral points right away, but the 5% points on my spend has not yet been applied. I messaged support and they said it takes 3-5 business days...
I am trying to port over my Telus phone number to my new account, but have been unsuccessful since late last week. The Telus number is an eSIM. The Telus account is with my current employer, McElhanney Ltd. Unfortunately, the transfer is not working....
I have an unlocked Samsung Galaxy s10. I am able to see bars on my phone with public. But I can't call or text or use data. Any solutions? I tried resetting networks, re inserting sim, restarting. Nothing works yet.
Hello,I am a new subscriber and unfortunately eSIM activation failed, is there any advise on what to do to have this fixed? It’s been 12 hours now since I made the payment and unfortunately my old provider sim got deactivated so I now don’t have any ...
I am thinking of getting another PM plan for my family. What is the difference between a SIM card and E-SIM card? Which is better? Is the process of changing providers from Kudo to PM long? (I want to keep the same number)
Hi my plan is $13/month,no data, today I checked my history usage, every early morning like 12am used 16.1Mb, but I didn’t used data that time?I have 2g bonus data from PM Christmas time last 2 years ago!if everyday early morning used the 16mb ,I thi...
My phone got fried and I'm trying to switch the sim to a new phone. Support is taking a while to get back to me about a pin on the sim card, can I download an esim onto the new phone and then switch to the old sim to recover all the data? Is there ...
Since I will be in the US for some time this month, I decided to change my plan to one of the CAN-US-Mex plans for a month as the addon was only for 15 days which wasnt long enough. I was previously on an old $19 plan with 1GB data. Before switching ...
The existing physical Sim left inside phone and received request to answer Yes or no to transfer answered YESlater received msg LTE for the ported number was being deactivated now waiting and rebooting phone over a period exceeding 5 hours. And have ...
I subscribed to Public Mobile for the first time and while porting my number from TELUS prepaid to PM, I was not able to txt back Yes because the PM esim card was selected for SMS instead of TELUS. By the time I figured out how to select the TELUS si...
Hi , please I need my puk immediately, by mistake I but 3 times different pin code for my SIM , I have to call tomorrow and my SIM isn’t working. My email: xxxxxx @ gmail.conplease send my puk code to my email and tell me when should I put it .thank ...
Hi there. I'm sure this has been asked a million times- I bought an eSIM subscription and of course the activation is unable to be completed.i messaged an agent and they told me to purchase a physical sim and they would refund me. however I can't act...
Successfully subscribed to a new PM account. Requested number transfer from Roger's to PM. Received Roger's text requesting authorizing to port number and close account; replied "YES"PM eSim has new ported number but can call out only; no texts and n...
I am unable to send or receive calls on my PM account & phone. My account has a lot of cash in it and the website says I have only used 2% of my allocation for the month.This is unacceptable. The chatbot is unable to assist and asks me to login (when...
My friend referred me and helped me get started with public Mobility went through all the steps and couldn’t at first get the old Bell SIM card out rebooted but now Old SIM is out and in the Network area and it says no SIMwhen she try’s to call ge...
I moved to the USA.Phone verification does not work because I have a WHOLE NEW PHONE and its sending the code to my old number ending in 9100.I need an agent because I cannot login.Xavier
I'm trying to download an Esim in the Public Mobile App by following the instructions and going to Purchase A Sim Card, but there's no Esim option when i go there. When I try to purchase an esim on the browser, it tells me to go to the app. Basically...
Does anyone have two phones with two separate public mobile cards? What has been your experience? Also, I'm curious: Do you get extra points for the additional card? Is it similar to referring a friend?
Hi everyone, I have two iPhone X’s that were given to me. I want to add pay-as-you-go data on each of them so my sons can play Pokémon Go. Can I add these phones to my account? Do I need SIM cards? If so, can I buy eSIMS and install them on each phon...
Having issues with my account. When logging in I'm being asked to "Activate Your Sim". I already have an active sim card and have been using Public mobile for more than a year now. The "Activate Your Sim" page is preventing me from accessing my accou...
