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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Mailing address is incorrect and can't find how to fix it.

Trying to find out how I can change the address. So you guys can send it the SIM card to the right address?

Activation Problems

I can’t activate my account, as I can’t download the app because my region setting for my iPhone doesn’t show Public Mobile as a downloadable app. Is it possible to do this another way? Otherwise I’ve just wasted $40!If I change my region I’m afraid ...

Urgent My phone service not working

My phone is not working, cannot make calls incoming or outgoing , send msgs , not connecting to network. This problem is going on since days pl check what is happening. Suddenly network does not work.pl help ASAP

Is there a way to get back points for US data that will not be used?

I needed Canadian data but saw no information saying that the 1 GB of data I added using 15 points was for the US. I would simply like to have the points back. Is this impossible?

New account partially setup, email did not include a QR code for the eSIM

Hi, I’m setting up a new account for a student in my household. We choose the eSIM option but the email did not include the QR code and only seems to have an option to install the app from the Apple Store. This isn’t an option for us. How do we get t...

Resolved! Can't access my account

I opened a account a few years ago and have no idea which email I used.I want to port out my number and I need my account number now.Please help.

What’s IVR?

Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so...

US text and talk did not work

Please send refund because US text and talk did not work February 22-24, 2025.

Account locked

Hello,Can’t enter my wife’s account. On desktop it notifies “A1 forbidden”, on app doesn’t enter.anyone can help? Thanks

No phone signal, cant receive or send text

Please help here, no phone signal

help

pls help am have same problem no signal for the phone i put the card in another phone is work but in new not work before it was working thanks

Us roaming

I just paid 15.00 for US roaming talk and text..but when I made a call it says I have not got roaming I am in the USc

SIM stopped working and can't get recovery code by email.

My wife's SIM card stopped working today. Now she can't access to her Public Mobile account, because she doesn't receive the recovery code by email.Is there any way she can recover her phone number? Buy a new SIM, switch to eSIM, or something? She ca...

Oppo A58 after system update unable to make calls

I am using oppo A58 and there was a system update last night but unable to make phone calls after the update. The screen shows calling but nothing happens after that. Mobile data is working. Please advise.

Cross border

I have a Canada, US, Mexico plan and am looking to travel in the spring,Is there anything I need to do to ensure I don’t get roaming charges, or do I just keep using my phone as usual?

Network not working

Hello,I want to tell you that the network is not working in my phone, and this is happening for the second time. There is literally no internet in my phone when I have to check the bus timings and this is so frustrating. I am respectfully complaining...

[Outage Alert] Mobile service in Newfoundland and Labrador

Mobile service problem for Newfoundland and LabradorFallback Coverage for 911 ServicesEmergency SOS via satellite to text emergency services is available for applicable devices.

Resolved! Regarding renew subscription outside Canada before it gets deactivated, unable to get OTP

Hi,I'm currently outside Canada for few months. I put my PB service on hold and now the holding time is expiring in few days and I want to renew it, but when I try to login into my account it asks for OTP, which I couldn't get here. How I could renew...

Problems with Number Transfer

My SMS message to confirm number transfer failed. I need to enter my previous provider account number but can't figure out how. Can't get to the right question with the chatbot. How do I do this? Very frustrating.

Lost phone and can’t login

My phone recently got stolen and I never really needed to login to my PM account since it was prepaid and I would just buy vouchers from a dealer. All I need is my account number to transfer out of my public account and keep my phone number. However ...

Overseas please help!

I am currently overseas in Brazil. My Public Mobile account was frozen for one month. I was just got logged out of ‎WhatsApp so I topped up my Public Mobile account to gain access to my phone number again. This has not worked. Do I need to get a new...

New subscriber not able to connect on public network

Please help as even though my old number transfer was completed by rogers still no note work on my phone from public mobile

Resolved! Couldn’t find old Subscription

Hi, this is my son’s phone. His previous mobile plan was $19, 1GB data. Because he is going to the US for March break training, I just changed it to a $29, 10GB CA-US plan, but I only want to buy it for one month. Now I am going to chang it back to ...

no ringtone on outgoing calls

I am using a Samsung Galaxy A50. I recently changed from a legacy 3G plan to a 4G plan. Since then, I do not hear a ring on outgoing calls, but the calls are being placed. The phone displays 'calling' at the top of the screen and when the call is ans...

Compromised credit card

My plan seems to be suspended as a result of my credit card being compromised and thus cancelled.I just entered a new card number onto my account. However I’m wondering if the reactivation happens automatically or whether I need to take additional st...

Can not get confirmation code because the phone number is on a locked phone

I want to get into my account but i put the sim on a locked phone, now I can not get any messages on that phone so I can not access my account here, to put it on a different phone. Am I able to cancel any service that may be being charged?

How to apply referral code after initial payment?

I paid my first payment today and my number is still being transferred from fido. And I realized that I forgot to use the referral code to save some money. How do I apply the referral code now?

Resolved! New account - Unable to log in.

Phone number port from a landline had an issue but support and correspondence is stuck in the public mobile app and I can't log in because the two factor authentication SMS is being sent to the landline which has not been ported. From what I can tell...

Just Signed Up

I just signed up and received the SMS from my previous provider. I responded YES but they did not confirm. Did I wait too long? Did I activate the eSim first and messed this up? Not sure what's happening.

Resolved! device compatibility: Samsung Galaxy Z Flip6 (SM-F741W)

I'm considering switching to Public Mobile from Telus, as the plans are more affordable. I have a new Samsung Galaxy Z Flip6 (SM-F741W). Is it compatible on the network? According to the Help Articles and looking online (GSMArena, etc) I think it is,...

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