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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 6414 Views
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 16417 Views
  • 178 replies
  • 21 Bravos

Resolved! Service not working

Recently paid my phone bill but after 1gb out of 10.5 I’d got a text saying id used 100% of my data and then my calling and text stopped working and I am not sure what more to do 

Lsparvier by Great Neighbour / Super Voisin
  • 158 Views
  • 5 replies
  • 0 Bravos

Resolved! Bought 40$ 15gb plan, still have 1gb

hi,I Just change my plan from 25$ for the 40$ 15gb plan but my account still says I have 1gb available and it's almost full.Can you please do something to correct this mistake. I was billed 40$ + taxes. Thank you 

reda2011 by Great Neighbour / Super Voisin
  • 230 Views
  • 9 replies
  • 0 Bravos

Phone issue

I’m trying to change my plan to something cheaper for my son who only needs texting n calling but won’t let me every time try says ops something went wrong so how do reactivate my sons phone

Resolved! Can I add a second phone line to my account?

I am looking to add a second phone to my existing account. I don't see how to do that when on the My Account page.  I can shop for new features on the existing line but not add a new line Please help!

Stanljd by Great Neighbour / Super Voisin
  • 403 Views
  • 4 replies
  • 0 Bravos

Resolved! Put my plan on hold for three months

Good evening, I will be outside of Canada for three months, I am planning to hold my phone plan for that period of time because I won't use it, maybe if I could pay a little bit to keep my plan active, that would be awesome, also I would like to reac...

Diana125 by Great Neighbour / Super Voisin
  • 247 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral Reward

On Friday, 2 December I referred my husband to Public Mobile with referral code given. However, up until now, I don’t see the reward showing up my account ( $2 off from my bill and my husband’s bill) Also, my husband and myself should get an addition...

wendykcw by Great Neighbour / Super Voisin
  • 268 Views
  • 7 replies
  • 2 Bravos

Resolved! Account concerns

I was sent a text about the 2GB data and 500intl minutes, I replied to the text and got a confirmation text sent back. But when I checked my account I do not see any add-ons in my account.  Another concern I'm having is that even though i am using my...

SummayyahM by Great Neighbour / Super Voisin
  • 255 Views
  • 5 replies
  • 1 Bravos

Resolved! Cannot process payment

I am trying to activate three SIM cards. I have gone through all steps, selected plans, etc. but receive mesage: We were not able to process your payment. Make sure all information is correct or try again with a different card. I have tried six times...

mr_chips by Great Neighbour / Super Voisin
  • 263 Views
  • 6 replies
  • 0 Bravos

Resolved! Community Rewards

Hey! So I have seen that you can earn reward money from the community tab, but I am curious how this works. ie: ___ many comments/ posts/ minutes online gets you ___ dollars/cents

Keeley by Good Citizen / Bon Citoyen
  • 359 Views
  • 3 replies
  • 0 Bravos

Resolved! New message

I just received a message from public I think it was scam ??(Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly...

Peterhoang by Great Neighbour / Super Voisin
  • 366 Views
  • 8 replies
  • 2 Bravos

Resolved! Holiday Rewards

Does anyone know when the holiday text message offering the free data and intl minutes will be sent out? I've seen other people posting about it and saw the ad, but I have not received my text yet Thanks

Keeley by Good Citizen / Bon Citoyen
  • 266 Views
  • 7 replies
  • 0 Bravos

Resolved! Old reward program, plan change

Hi, I was wanting to change my current plan to one with more data, but I am concerned that if I change my plan I'll be changed from the old rewards program to the new one. Does anyone know if I can change my plan and stay in the old rewards program? ...

Keeley by Good Citizen / Bon Citoyen
  • 308 Views
  • 6 replies
  • 0 Bravos

Resolved! Money back

Bonjour, Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back? Thenks a lot

Hayanee by Great Neighbour / Super Voisin
  • 317 Views
  • 6 replies
  • 1 Bravos

Resolved! 3x the points promotion

I am a new public mobile customer. I saw my 5% reward points in my account but not the additional 10%. Do you know when they will appear?

Raymi by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos

Resolved! incomplete porting

My previous service provider Rogers, says the porting of my cellular number was not completed. Please resend them a porting request in order that they may process it.

Jojo85 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Resolved! Page Expired

I keep getting this message when I try to log into my account. 

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kdavison by Great Neighbour / Super Voisin
  • 351 Views
  • 8 replies
  • 1 Bravos

payment

im having problem with my payment and I need to re-activated my account

Miriam3 by Great Neighbour / Super Voisin
  • 127 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Not supported with unlocked iphone 6 carrier public mobile

So pretty well what the tile says. I have a phone i bought off amazon and bought a new sim card for it. I did all my phone updates and my sim shows its registered on my public mobile account. But when i put the sim card in it says SIM Not Supported ....

SIM unavailable pop up on multiple phones

I am getting a SIM unavailable error pop up and no service at random times.   I thought it was my phone, so I switched my SIM to another phone and same thing.  Been happening over the past 2 weeks at random times.

pwcrane by Great Neighbour / Super Voisin
  • 205 Views
  • 6 replies
  • 0 Bravos

Resolved! Promo

I adhered for the promo at 40$ (4G and 15gig) and for some reason the plan isn't active. Why?

Qcnomad by Great Neighbour / Super Voisin
  • 263 Views
  • 8 replies
  • 1 Bravos
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