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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27119 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39142 Views
  • 185 replies
  • 29 Bravos

Resolved! 8B1 error

I have Canada Wide free unlimited CALLS in my plan.1) Yet, I can not call 811 and 911. Getting 8B1 error or simply does not ring. Buts my life in danger. Serious legal issue.2) Can not call local within my province. eg: both private and AH, ministrie...

Danielle2453 by • Good Citizen / Bon Citoyen
  • 4376 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone number is not eligible for port.

I am currently a customer of Public Mobile,  and I am trying to Port my Public Mobile Number to Rogers.When Rogers sent a port request to Public Mobile on November 22, Public Mobile responded to me with " welcome to join Public Mobile" and not allow ...

SherryC by • Great Neighbour / Super Voisin
  • 893 Views
  • 6 replies
  • 0 Bravos

Resolved! Number has changed

I have 4 lines.  I've been with PM for 2 months.  All of a sudden PM is saying 2 of my llines are unable to port the original numbers and have changed the numbers.  I can't get a hold of them to rectify.   Help.

CraigBarton by • Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim activation and porting

Hello my phone is no esim compatible so now figured  out that I require physical sim .which I finally got from Amazon. Now what. How do I go about setting it up

Binmansoor by • Great Neighbour / Super Voisin
  • 486 Views
  • 4 replies
  • 0 Bravos

Resolved! US-Can Plans

How do I know if my phone is compatible in the USA for Volte?  Is there a list I can check or by the IMEI number?

Canlab by • Good Citizen / Bon Citoyen
  • 708 Views
  • 7 replies
  • 0 Bravos

Resolved! MyHotSpot

When I try to turn on MyHotSpot I get "Contact PublicMobile". However not sure to whom I should contact.

Rict by • Good Citizen / Bon Citoyen
  • 952 Views
  • 9 replies
  • 0 Bravos

Resolved! US-Can Plans

The USA-Can plan for $60/month are you able to call from USA to Can?  

Canlab by • Good Citizen / Bon Citoyen
  • 513 Views
  • 4 replies
  • 0 Bravos

Resolved! Refund

Which email should I contact to get a refund? For some reason chat does not connect me with an agent.Thank you 

Thiagomv by • Great Neighbour / Super Voisin
  • 402 Views
  • 3 replies
  • 0 Bravos

Resolved! Considering Switching to 5G Plan with 4G Phone - Need Advice!

Hey everyone,I'm currently subscribed to the $102 60GB/90-day plan, but I've stumbled upon an enticing offer for a 40GB/month 5G data plan that I've set to "Change on Renewal". The issue is that I'm currently using a 4G phone.I'm curious about what w...

WindyOrbits by • Good Citizen / Bon Citoyen
  • 5217 Views
  • 13 replies
  • 0 Bravos

Resolved! sim card

sim card is puk lockedplease contact me 

Jeongbae by • Great Neighbour / Super Voisin
  • 403 Views
  • 3 replies
  • 0 Bravos

Resolved! data

how do i cancel an add on? 

LarAhm by • Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos

Resolved! This number is registered..

Hello,I switched from Rogers to public Mobile a week ago and I still have this message "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for Imessage and FaceTime until it expires. "I on...

dotrobin by • Great Neighbour / Super Voisin
  • 1733 Views
  • 3 replies
  • 0 Bravos

Phone compatibility

I'm trying to find out is a phone is compatible with public mobile, but the checker doesn't seem to be working. It's the Black view bv8800. I have the bv6000 and it works just fine but I wanted to check for this one. Specs for blackview as to connect...

Resolved! 5G not working anymore

i have iphone 13, ios 16.7.2. i've subscribed for 5G plan, last month i had 5G, this month i don't. i 've done all the steps as per live chat, reset my network setting and etc. still 5G is not showing up in my cellular data setting.i couldn't submit ...

ali1360 by • Great Neighbour / Super Voisin
  • 938 Views
  • 3 replies
  • 0 Bravos

Resolved! 3G compatibility

I have a 3G subscription and am about to upgrade my phone.is 3G UMTS B1(2100), B2(1900), B4(AWS), B5(850), B8(900) ok with Public Mobile?Thanks

MoniqueB by • Great Neighbour / Super Voisin
  • 620 Views
  • 5 replies
  • 1 Bravos

Data add-on not working.

So I purchased a data add-on because I needed to remove the throttle on my account and go back to my 5G network; and I noticed that my service was still slow. Checked into my account and I had used 35% of my data add-on however my data throttle for t...

Cancelation

I need to cancel my accountwhen I try to sign in to my account, it recognizes my name and asks me to set up my subscription? I’ve been a customer for years. I need my account number to port my phone number. I just want out of public mobile please hel...

TiredofPM by • Great Neighbour / Super Voisin
  • 406 Views
  • 4 replies
  • 0 Bravos

Hold my number while I’m out of the country

Hi I’m wondering if there is a good plan for me to hold my number for me while I’m out of Canada. I don’t need to use the phone number or any cellular data but would like to keep my number. Thanks!

Alicejgibbons by • Great Neighbour / Super Voisin
  • 759 Views
  • 2 replies
  • 0 Bravos

Forgot email

I have forgotten the email I signed up with and cannot access said email. What can I do? I need to update billing info.

Kiki94 by • Great Neighbour / Super Voisin
  • 446 Views
  • 4 replies
  • 0 Bravos

Holiday Promo 2023??

Will there be a holiday bonus (data and minutes) for this December? I haven't heard anything about it. 

account active in both Rogers and Public mobile

I got my public mobile sim card and started porting process through app, I also got text from Rogers and replied with YES, as requested to port the number. My public mobile and Rogers sim are somehow both active on same number and Rogers isn't shutti...

tester12 by • Good Citizen / Bon Citoyen
  • 428 Views
  • 3 replies
  • 0 Bravos

Resolved! VOLTE on Huawei P40

I got his one from CPO of PM. I can't turn on VOLTE.

Philcf by • Great Neighbour / Super Voisin
  • 490 Views
  • 3 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID text message

Hello, I initiated the transfer number process a couple hours ago, and I got a text right away from Public Mobile with the wrong ESN etc message. No one contacted me. Please advise how this can be resolved. 

GI1231 by • Great Neighbour / Super Voisin
  • 335 Views
  • 1 replies
  • 0 Bravos
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