Wrong IMEI number added to my account

[Vanessa6]

How can I change the IMEI number added to my account during the registration?It was added a different number and I cant register my account with PM, even though my new PM SIM card is working.

[Handy1]

@benjie101  Number sent !

[benjie101]

hi - i have the same issue. could tou pls send me the porting team number too? thanks!

[Handy1]

@Vanessa6  Best to use only old provider account number and ignore the IMEI . I’ll send you porting team number private message and they can re trigger the port request for you . Just give them old provider account instead of IMEI and get it fixed 

[hTideGnow · Accepted solution]

hi @Vanessa6 

you put in the wrong IMEI for porting?

 if so, You can call Public Mobile porting team to provide the correct Info and get status update.  I will send you the porting team number.  Please check your Community inbox for my message