Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I just in the middle of port in from Fido to PM. And a conversation box popped out said eSIM cannot be actived. Please help. Thank you.
I ordered a new SIM card on July 5th and it has not arrived yet. What can I do? Who can I talk to?Thanks,Angela
I am not getting messages from public mobile and from some no. is there anything wrong with my phone?
Hi,Got "User Locked out", it's crazy, can't login forum or account.Please help, really need agent's help.SOS SOS SOSThanks.
Got text saying my bill isn’t paid, it is though..
I just enrolled at Public Mobile yesterday. I received a refer-a-friend code, and entered it during the activation phase. Unfortunately, after entering the code, it wouldn't let me continue with my activation. I had to remove the code in order to com...
I am activating my new SIM card, I was wondering if I could pick a number for now, and port my number from another provider at a later time? Thanks!
During activation process I went one step to far and rather than entering my cell number I got to the screen to select a new number. I want to go back 1 step and enter my cell number so how can I do that. Can I start activation process over again.
This member has asked this same question already numerous times.
How do you go back one step during activation process or start the process over again. I should ahve entered my existing cell number but went one step to far.
I have 600 minutes of international calls but can’t seem to make a single call.
Trying to resolve the 6UT1 "number you are trying to reach is not in service" error message when trying to make outgoing calls. I've tried all the suggested fixes with no luck. I've had the issue for some time but am just now getting around to try to...
I inadvertently upgraded plan to take effect immediately rather than follow next billing period. Can I correct this and get a refund?
Hello,I was at the final stage to pay which was a step 3 and tried to make a payment several times. But the system said error happens and didn't allow me to move on to the next. However, you guys already charged $51.45 on July 17th. But whenever I lo...
I have the $40 15GB plan, with loyalty and referral discounts I pay $34 for it.Is the current promo $39 plan exactly the same, but 5 GB more per month for $1 less?If I switch, will I retain my loyalty and referral discounts ?TIABen
I’ve upgraded to a new plan. It’s been three days still not connected.
my physical sim card has arrived, how do I register so I can start using the plan that I have paid for?
A couple months ago I Ported my wife’s phone over from Rogers. Thought everything worked fine till today she strangely got assigned a whole new phone number and I can’t recover her old one. Help!
My husband and I are not heavy cell-phone users so we have shared one phone under my name for years, but now I want to transfer that shared phone and number to my husband's name and get myself a new SIM because I just bought a neat new phone.Can I d...
With the Value of Subscriptions being better worth the buck in the last year, I'm wondering if we will maybe soon see a Data increase on the $25 Starter Plan? Maybe even 3-5GB instead of the currently included 1GB. $39 for 20GB is a better deal than ...
How can I create a Custom Named Photo Album on the Community? I feel like adding an e-SIM Activation Walkthrough Album would be beneficial to add all my pictures into, so mayor's and helpful neighbour's can easily and quickly find them on my profile ...
I have a ZTE X1 5g that I use in the USA on Verizon's network (Actually on Visible, Verizon's discount brand)I want to get a sim for a Canadian carrier for more data than my USA plan has and Public seems to be reasonably priced and has the USA/Canada...
Is there any specific reason why 611 takes like 3 tries before actually giving sound and volume?I'll call and it will just be dead silent the first 2 times, usually the third time you can hear the Automated System finally talk..It's not just me, I ha...
It seems like my account has been charged twice on July 18, first for 1GB data and then on 3GB data, while none was authorized by me or anyone in my family. My father pays for my account and he is very upset and I did not ask for this data. Must be...
I just got this text message from a Friend Referral, any idea on why Public Mobile would have just randomly changed their phone number on them? They are unable to access the My Account due to the verification code being sent to their number Cell Numb...
Helpppp! I am having trouble updating my information for my monthly payment on Public Mobile. As a result, my phone service has been disconnected. I have attempted to access my account through the app and website, but have encountered errors preven...
Purchased a 20$ voucher, registered into account, can't log in. Phone is not connected to a network, can't use 611. selfserve.publicmobile.ca DOES NOT work.
How do I create an Account PIN for a new Account that was made within the last 48 hours? Under My Profile > Account Security Info > there is only a Voicemail Password option, unlike my other account which is a year old and has both showing. When call...
I lost my phone and need help moving my number to a new sim
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