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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26173 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38072 Views
  • 185 replies
  • 29 Bravos

Billing

Hi guys, I bought a subscription plan recently. Will the next month bill date be based on the day I bought the subscription plan or the day I activate my SIM card?

Jay45 by Good Citizen / Bon Citoyen
  • 829 Views
  • 9 replies
  • 0 Bravos

can't find ESIM number

So I am a new PM user. I subscribed with the e-sim option. During the process, the phone turned off and the activation was invalid. I contacted support through private message but he is asking for my e-sim number. Where can I find the e-sim number if...

sfa_258441 by Great Neighbour / Super Voisin
  • 800 Views
  • 5 replies
  • 0 Bravos

Resolved! 'Create a ticket' issue

Hello,I can't send an email to create a ticket with an error message.I seem no issues with my message..Thanks in advance for any help on this.

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jkcg by Good Citizen / Bon Citoyen
  • 1613 Views
  • 17 replies
  • 0 Bravos

SIM card PUK

hI, IMY SIM card PUK have been blocked i need PUK number to un block my number how i can contact a moderator could some body help me please

alimohamed by Great Neighbour / Super Voisin
  • 359 Views
  • 3 replies
  • 0 Bravos

I want to switch to $29/ 30GB Plan

Who can I reached with, I am an old customer, I would like switch the plan $29/30GB that would be awesome. I saw that new subscriber only, so old customer don't have chance? If so, I only can find another carrier move out i guess? 

Amy68 by Great Neighbour / Super Voisin
  • 1007 Views
  • 12 replies
  • 1 Bravos

email update

hi I need to update my email. can you direct me to an agent please?

Sara64 by Great Neighbour / Super Voisin
  • 283 Views
  • 2 replies
  • 0 Bravos

Resolved! how to make the manual payment?

I have the auto payment in my account. How can I make the manual payment as I want to upgrade my planThanks

Annie818 by Good Citizen / Bon Citoyen
  • 1765 Views
  • 23 replies
  • 2 Bravos

Resolved! I still have not gotten my SIM !! I do not know why ??

I applied for SIM on December 31 2023,  the info from public mobile says "Your SIM card is on its way and will be shipped within 2 business days. "  Four business days have passed, there is no any card I receive. I am eager to know why ??   I cancele...

Zifeng by Good Citizen / Bon Citoyen
  • 1032 Views
  • 11 replies
  • 1 Bravos

Resolved! Location of my sim card

I want to change my sim card mail adress to this. BOX 6438 30 HIGHLAND AVENUEWOLFVILLE, NS B4P 2R5 

Shico by Great Neighbour / Super Voisin
  • 449 Views
  • 4 replies
  • 1 Bravos

Resolved! changing subscription plan... I want what new subscribers can get....

Hi I have been a member for at least 5 years.  I recently signed on and saw the new member plan that is 4G speed and $24 a month with 4 Gb over 90 days. This offer ends January 8th.  How can I accesses this?   The only way I can see is that I have to...

JadeWinisk by Great Neighbour / Super Voisin
  • 536 Views
  • 2 replies
  • 1 Bravos

Resolved! Phone number transfer

Hello! Just became a PM customer, received my SIM yesterday and completed activation. I selected a temporary number and confirmed that was working before submitting a number transfer request.This morning (with my old Telus SIM in my phone) I received...

kirbyfanclub by New Neighbour / Nouveau Voisin
  • 588 Views
  • 4 replies
  • 0 Bravos

Resolved! Copy of detailed invoice

Hello, I need a copy of current invoice (paid a couple of days ago) that clearly shows what was paid, the plan I am on (i.e. that it is for 90 days) and my name and phone number.  Thank youHoward

HowardB by Great Neighbour / Super Voisin
  • 692 Views
  • 7 replies
  • 0 Bravos

Resolved! Switching plans

Hi AllIm on the 3 month plan that includes 60gb of data for $102.00 for 90 days. Can I switch to the limited time offer of 30gb per month for $29.00 per month even though my plan isn’t up until March 2 ?      Thanks 

AllT by Good Citizen / Bon Citoyen
  • 513 Views
  • 4 replies
  • 0 Bravos

Resolved! CANNOT GET EVERSAFE ID CODE

I recently joined and I cannot login to my new account to manage it as the verification codes don’t get sent. YESSSSS I know there are other methods once you login. But the very first time it HAS to send it to your mobile number but I can’t get it. I...

JacobBaijal by Great Neighbour / Super Voisin
  • 1037 Views
  • 7 replies
  • 0 Bravos

Account no

How to know the account no for phn no-xxxxxxxxxxxxxxxxxxxxxxxxx

Amitej by Great Neighbour / Super Voisin
  • 526 Views
  • 5 replies
  • 0 Bravos

Resolved! Subscription did not update upon renewal

In December I received a promo for a great deal in a new subscription plan. I had it set up to change to the new subscription on my renewal date of Jan. 05, 2024. Today, my renewal date, my account was deactivated. I had 40.00 already on my account a...

Jon81 by Great Neighbour / Super Voisin
  • 412 Views
  • 2 replies
  • 0 Bravos

Logging in

I am not able to log in. My credit card number has changed and I need to enter the new account number or my account will be locked 

JSTew by Great Neighbour / Super Voisin
  • 167 Views
  • 1 replies
  • 0 Bravos

Moat frustrating process

I need to see an agent to activate my sim to my old number..I cannot log in and I have been trying to resolve this issue for many days ..I can't do this anymore..where can go in Surrey bc Canada to see am agent  

ANNA33 by Great Neighbour / Super Voisin
  • 264 Views
  • 2 replies
  • 0 Bravos

Sim

I need to activate this Sim to My old number but I cannot login to my account because verification code is sent to my number for which I don't have the Sim. I ended up buying a telus phone and I need to switch my numbers but u cannot because verifica...

ANNA33 by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 0 Bravos

Should be forwarding but always goes to Voicemail

I am a little over one month into the three month plan and I am away from Canada at present. Before I left I forwarded all calls to another Canadian number and that seemed to work for a month or so but presently even though on the phone with that SIM...

allendick by Great Citizen / Super Citoyen
  • 1029 Views
  • 11 replies
  • 0 Bravos

Transfer number

Hey, I transferred my number from bell to PM just this Tuesday. Unfortunately, I forget to reply yes to the message which allows to port. Now, I can’t get that message again from bell because bell says PM have to request again. But, I’m requesting PM...

Shamshers by Great Neighbour / Super Voisin
  • 288 Views
  • 3 replies
  • 0 Bravos

my account page

Is there anyone else getting internal server errors when trying to load my account page or 404 error trying to submit a ticket?

Supr-dave1 by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

Old service cancelled and Public Mobile not connecting to phone

I am trying to switch my dad's phone to public mobile. I went through the registration and received and responded to a confirmation SMS from the old provider, but public mobile is not an option for an available network and the phone says it can only ...

RD13 by Great Neighbour / Super Voisin
  • 452 Views
  • 5 replies
  • 0 Bravos

Changed number/ wrong province

Switched carriers to Public Mobile . I told them keeping my old number was imperative. They said they could do that. Instead, they changed my number and what is worse my new unwanted number is an Alberta area code. A province I have never been to. I ...

parni by Good Citizen / Bon Citoyen
  • 788 Views
  • 10 replies
  • 0 Bravos

Boxing week offers

I would like to change my plan to the $34. plan but it says new activations only . I have read talk to an agent they are able to do this . I called talked to an agent . He told me i had to go to community and an agent will help me here i am help

Chuck16 by Great Neighbour / Super Voisin
  • 374 Views
  • 3 replies
  • 0 Bravos
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