Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently broke my phone. I could not remember my pm password nore can I remember my email password to reset it so I could put my pm service on my new phone. So no access to my phone for otp and no access to my email associated with my account for a...
I signed up and set up to port a landline number. I got multiple emails from Public asking me to respond to an SMS sent to my landline by my old carrier. How do I get and respond to an SMS on a landline?
I just got my sim card in the mail and I already purchased my plan when ordered sim card and now I can't log in
I need to get ahold of porting support team
Hi recently got this text massage from PM to upgrade my service. Does anyone know which countries are included in the international long distance minutes?
Hello,I would like to put my account on hold for up to 90 days but wanted to come back on the $19 plan when I return. Am currently on a $35 plan and when I try to change my subscription, the lowest plan I can switch to is $30 on my account now. I und...
Hello,I am new member of Public mobile and I tried to port in my existing number to Public mobile from Virgin plus.I received a text from Public mobile that the transfer is successful however after that my eSIM is not working and not network is showi...
Heading to Portugal, how do I know if I have cell phone coverage?
Hello, I tried to search for my Account Number on the Public Mobile website but I cannot, when I click on My Account, it takes me to the sign up for a new account. I have been paying for my subscription to Public Mobile via payment vouchers. Do I hav...
I just purchased your service. Originally, selected a physical SIM purchase but I cant wait for the SIM card to arrive and need immediate setup. Is it possible to have the SIM converted to ESIM without purchasing or alternatively, can you take the mo...
when does public mobile provide international roaming to China?
Hi,My brother and sister in law both were offered the 35 Can-Us-Mexico plan (current subscribers) how do I get this offer?
HiMultiple times today, while trying to log into the app, I got thrown into something called a virtual queue, which wouldn’t let me get onto the website until I waited my turn. What the heck is this and is this permanent? I’ve never heard of an app n...
When reading the plans some of the services have a number notation beside them. Where do I find these notations?
I currently use an iPhone with a physical SIM. If I upgrade my phone, it will need an eSIM. What do I need to do to obtain and activate in eSIM?
I subscribed with esim option but it isn't supported by my phone. I bought a physical Sim from Amazon but can't activate it as I just get stuck on the page where it tells me my phone isn't compatible.
So, I am absolutely stuck.I was in the middle of activating my Public Mobile account, on step 6 (eSim), and it failed. At this point Telus has stopped my service, not receiving calls or texts. Adter restarting my phone, I attempted to log back in. Wh...
I lost my phone , and by the time I received my replacement SIM card my subscription was deactivated … I went to re activate my old number and it’s saying it doesn’t exist.. is it possible to reactivate my old number on my new SIM card ?
I recieved a promotional text offering 5G 75 GB Canada-US-Mexico with 1000 international long distance minutes fro $35 a month. IS this legit? Its also has mexico for 2 contest enrollment. Do you think this plan is unlimited talk and text? it doen...
Does anyone know if you can transfer an American number?my daughter is done school in states but doesn’t want to lose her American phone number thanks!
hi guys,I just transferred to public from the chart and followed the APN setting for about an hour. but still unable to access the data and can not make a phone call.any advise?
If I switch to a Public Mobile data plan, can I keep my existing phone number if I only have a prepaid talk and text account with my current service provider?
hI,I need to purchase a new SIM card and I would rather go to a store to purchase it instead of purchasing it online. Can you please recommend a place to purchase one? I tried going to a Telus Store last year and they DO NOT sell them.Thank you,Mar...
Hi,Im trying to login and pay my daughter’s cell bill. We’ve been PM customers for over 2 years now. Why am I getting a “Fobidden AI” message when I try to log in and pay her bill. How can I get past this? She will have no cell service if I don’t pay...
Ring back tone does not workHi, I’m having an issue with outgoing calls on my phone.When I dial a number, the call connects, but I don’t hear any ring back tone — there’s just silence until the other person picks up.I’ve tested this on two different ...
never received my sims card yet it was suppose to arrive today.
I am in the US. Before leaving I paid for 15 days and the service was fine. On the 16th day I paid for another add on of 15 days. I can text but can't call to Canada. I have powered my phone off and on and have toggled the airplane mode on and off.
how do I update my credit card info?
My sister lost her phone and we, I am paying for her service. I have access to her account but can’t cancel the service because the 2 step number goes to her phone so we can’t access it. Can it be sent to her email?
The chat bot just keeps asking me to log in, so I log in, and then it asks me to log in again. I'm definitely logged in. However, I can't figure out where to submit a ticket or contact support.
