Community

International Roaming with my current number

I'm travelling to Asia and need my number to be active to receive clients calls and texts. However, Public Mobile doesn't seem to support international roaming. Is there any way you can roam with your number? Anyone tried?Thanks!

Phone Call Interrupted and no more minute message

During a call, public mobile tells me I have no more minutes, but it is not true. Also, during a call, I get disconnected.

iPhone Showing Old Number After Port

My iPhone continues to show my old Koodo number after I ported my number. When I try to change it in Settings > Cellular > My Number, the changes don't save. Is there a specific procedure for saving this change?

I have not received my SIM card

Hi, I ordered my SIM card on January 2nd and I still haven't received it. Any suggestions? Thanks.

Cannot install app on older Galaxy phone. How do I start new service with PM SIM card w/o app?

This is an older phone my kid has been using for a while and we wanted to start a plan with PM. Most references say to use download the PM app to start a new service. My phone in incompatible with the PM app, and the matter further complicated by the...

I have not received my SIM card

I have not received my SIM CARD how do I get a new one or get one from a location? 

New User Struggling with Sim / Service

Hello Community! I purchased this service for my two kids and one phone transferred over using the e-sim option no issues. Phone worked in 2 mins transferring from Fido. The other son's iPhone was not compatible for an e-sim that we attempted to crea...

Esim

During activation it prompts that the esim was not installed. How do i find my esim number

Cell

I am unable to call from my cellI can receive calls and text

SMS address

I need to receive sms  text message ie. Public Mobile my phone #  from a source that uses an email address.I need  (my number) ### ### ####@ email address to get sms text on my phone.What Publicmobile or Telus email address to use?Thanks for info 

Calling in USA

I'm currently in Florida with my Canada-USA plan and cannot make phone calls, call just ends? Data and text messages works fine. Any suggestions on how to fix this ?? I've tried calling Public for help and was sent to Telus and they were no help. Ask...

Can I Switch to the $19 Plan Before Transferring My Number?

Hi Public Mobile Team and Community,My current subscription with Public Mobile expires today, and I’m planning to transfer my number to another provider. However, I’ve learned that my plan needs to stay active for the transfer to be completed.I find ...

Account charge

My credit card has been charged twice for Jan

Canceled activation months ago, still being charged

Hi, I was having issues activating my account and decided to cancel the activation. I was assured the account was cancelled, however I have been getting charged every month since August 2024. I have tried to find someone to contact numerous times to ...

Primary

Can’t turn off Primary to send texts

Account access

Is there a way to get access back to your account when you haven’t paid  your bill so you can’t access through  the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just...

I need costumer support

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi 

RECOVER EMAILS

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone n...

duplicate account

I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone...

Auto payment failing the last couple of months

I had no issues for nearly 2 years.  When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?

Text

 Everything works except texting. Tried what support bot said to do. Any ideas ?

Is Public Mobile worth giving a go in 2025?

I'll be straight with you all, readers. I'm not at all impressed with any of the phone carriers in Canada, and I haven't been since I got my first phone plan (around 10 years ago). Right now, PM seems to have some of the best plans available and I'm ...

Lost number due to forget to resume subcription

Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? Thank you so much

Sims

Bought sim card for my tablet. Can they be used for the same number and account?

Unauthorized withdrawals from account after pausing service

Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .

Just lost service to make a call. Text and data still work. What to do?