Transfer error

[Irene86]

Tried to transfer from fizz’s and been a few hours. Got a txt about an error with imei number error and noting since  I got a txt from Fozz about transiting the number but didn’t seem to work as my fizz sim works but my public mobile one does not

[CSA_PM]

Thank you for the escalation! The customer has already been in contact with one of our agents.

[Irene86]

The drama continues. Was late and I created a ticket. Seems I entered wrong number during the ticket and didn’t work. Created a new ticket and will hope this gets resolved. Good news is fizz sim is still working but can’t afford to lose my number. 

[computergeek541]

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@hTideGnow wrote:

using IMEI always cause trouble, use account number instead

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The above isn't correct.  While it's true that using IMEI can cause issues and customers should use account number instead in most cases, many ports complete successfully daily for customers use IMEI.  I have ported using IMEI before and it absolutely does work.  To state that using IMEI always causes trouble is inaccurate.  There are even some number ports for which customers are supposed to use the IMEI number porting.

[hTideGnow]

hi @Irene86 

using IMEI always cause trouble, use account number instead

  PM porting support team can help with the update.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[TheSterlinger]

Please send a message to csa for assistance with the port. They are closed for the night, but send the message now and they will respond in the morning. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437