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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

eSim

Will my eSIM, while connected to a local network for data, function in a country where Public Mobile does not provide coverage?

It says I don’t have an active account

It’s the last day of the month I noticed I couldn’t make any calls. I just updated my payment information in case there was an issue, when I try to call is says. We cant complete call there’s no active account - please advise asap

Cancel and refund

I have a sim and have paid but I cannot download the app and therefore cannot complete activation. I have spend hours on this and am out of time so I want to cancel and go with a provider that can activate service

Issue transferring phone number from previous carrier

Hello-I need help transferring my phone number from Fido to Public Mobile before I start getting charged redundantly.

Issue with porting number

I am a new customer. Put request for transfer the current number. However, I typed incorrect account number of my current carrier. I have no clue what to do next. I have nobody to tell that I provided incorrect number. I want to provide correct numb...

Can't seem to pay

My account isn't letting me pay or change my pin for to pay over the phone. I've got my credit card on it and still nothing. Can't make calls or texts

No Data and Can't Receive Incoming Calls or Texts

I have updated my credit card information on my profile. I do not have data, and I can't receive incoming calls or texts. Please can you assist me?

Canada-US Plan Calls

I arrived yesterday in Detroit and so far, no problem with data which is great but for some reason calls are not working, as soon as I try to start a phone call it disconnects automatically. Any ideas on how to solve it? Thanks!

Account login error

Hello, I need to update my credit card info that’s on file with PM. I’m an existing user and am already subscribed to a plan. However every time I try to login, either in the app or browser, it takes me to a page that says “let’s complete your activa...

Resolved! Returning customer, sending confirmation code to a number that no longer exists, please help

I was with public mobile years ago and a returning customer. I have registered a new SIM and received the new phone number but to finalize the transaction I am asked the following... but I no longer have this ****061 number. What do I need to do?We’v...

Phone number on file

Good morning, I am hoping you can helpt me. My phone number does not show on file, a temporary phone number shows up still, so when I try to log in to the app, it says it sends a text to the other number, which I do not have. This is very annoying, I...

[Outage Alert] Alberta - Mobile service problem in couple areas

HI all,there are couple, not one, outage issues this morningRedwood Meadows, AlbertaStart Time: February 28, 3:07 AMImpacted services: Mobile - Data, Mobile - Text, Mobile - Voice, 911 MobileCause: Undetermined at this timeMunicipal District Of F...

SIM doesn't work

Public mobile can send verification codes to me other than that, I can't seem to use my data, text, calls. I've tried everything from APN and resetting my network.

Your plan is expiring and you are not subscribed

Hi,Why in my overview there is a message stating that I need to subscribe.I've been with public mobile since 2021 with autopay.message: Your plan is expiring on Mar 04, 2025 and you are not subscribed. Subscribe to never miss future payment.Thank's

US travel

We are driving into states for 4 weeks next month. I just switched from Bell to Public. Do we need to buy roaming data or is data included. Messaging and calls should be or pics sent through messaging.Want to make sure that if people are surfing web ...

Resolved! sim not working

I am having issues with my public mobile. I have a dual sim phone. The rogers sim is working fine but the public mobile is not working. I tried in both slots where rogers works fine. I also tried another handset for the public mobile sim and it works...

using phone in Mexico

I don't have a Mexico plan, just the basic $25 one. I'm currently in Mexico and my phone is picking up AT&T, which surprised me, as I didn't think I had a plan that would allow for that (last year, for instance, I couldn't pick up any service). Will ...

Dominican Republic

Hi. What add on to I get for text and phone service traveling to Punta Cana for a week. Thanks

Re: Mailing address is incorrect and can't find how to fix it.

Trying to find out how I can change the address. So you guys can send it the SIM card to the right address?

Activation Problems

I can’t activate my account, as I can’t download the app because my region setting for my iPhone doesn’t show Public Mobile as a downloadable app. Is it possible to do this another way? Otherwise I’ve just wasted $40!If I change my region I’m afraid ...

Urgent My phone service not working

My phone is not working, cannot make calls incoming or outgoing , send msgs , not connecting to network. This problem is going on since days pl check what is happening. Suddenly network does not work.pl help ASAP

Is there a way to get back points for US data that will not be used?

I needed Canadian data but saw no information saying that the 1 GB of data I added using 15 points was for the US. I would simply like to have the points back. Is this impossible?

New account partially setup, email did not include a QR code for the eSIM

Hi, I’m setting up a new account for a student in my household. We choose the eSIM option but the email did not include the QR code and only seems to have an option to install the app from the Apple Store. This isn’t an option for us. How do we get t...

Resolved! Can't access my account

I opened a account a few years ago and have no idea which email I used.I want to port out my number and I need my account number now.Please help.

What’s IVR?

Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so...

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