Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet.
Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how
iPhone 5S, new SIM, have account, paid CAD15 service, PM App installed, loaded many times only blank page to eversafe.id.telus.com, cannot activate my phone/sim.
I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.
Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.
I created a public mobile account and ordered a sim card. I stopped the activation process to wait for my sim card, which never came. I now went to log in to see if I can try and contact someone, but when I log in, it takes me directly to the "resu...
I never activated my account and public mobile still charged me. How do I get a refund.
People call my number and it goes straight to voicemail so I'm not getting most of the calls that are made to my phone number. My reduced data also is not working help please
Just wondering what's the best way to cancel my plan/account. I had bought a new sim and subscribed a monthly plan for my in-laws who came to visit temporarily. Now that they have left the country, I've no use for this number and will need to deactiv...
Hi, I made a mistake by purchasing an extra SIM card, how can I cancel the order?
eversafe.id.telus.com comes up blank when I try to activate my SIM card. Why is this happening?
Why do I get an SMS telling me that I have used 75% of my data when if I look at my account, I have used only about 20% of my data allowance plus plenty left in an add-on that I shouldn't even have needed to buy? There's definitely something very fis...
I looked on the public mobile web sight 30gig 40.00 until Aug 28 but when I sign into my girlfriends account using the app it does not show up as something you can change your plan any one know why it won't show thanks
This thread has been removed as it has been deemed excessively negative and will lead to further argument and personal insults being exchanged amongst members
Why am I not getting credit for pre authorized payments?
I have been charged two time.. please return my overcharged money.
I am an existing customer and i cant cancel the resume your activation screen
Hi, 2 sim cards ordered Aug 6th still not arrived so can't set up phones. Request customer service assistance.
I topped up using 3 $45 vouchers but nothing was added to my account. It still shows as I'm short on balance and my plan did not renew. When I try to use these vouchers again system says they were used. In payment history it says that plan was purcha...
My credit card is close to expiring and I've been trying to add the new credit card to my subscription. For whatever reason, every time I try to update the credit card information ("Manage my Subscription"), I get the same message: OOPS! WE ENCOUNTE...
@J_PM from an active samsung s9 android with sim card.can i just take my iphone 14 pro max with only an esim and upgrade to the 5g subscription package!making the apple iphone my active phone and deactivating the s9 android phone in the process.your...
When I want to buy a plan I receive an error which says: Payment Failed! Please try again or use a different payment method.what can I do for this?
I thought my phone was Esim compatible but after purchase I can’t activate it. How can I get a physical sim card for the plan I’ve purchased?
The payment system did not work today. I got a text today telling me my subscription was suspended because I had not paid a bill. (My debit card validity date changed). Then I tried to update the card and I couldn't. So after an hour of working on it...
Hi there. I want to stop using this phone number, what should I do?
Hi, i just created an account and it wont let me login in it keeps sending a code to a phone number that it not mine
Hi guys, I noticed there is a 5G plan of 30 GB available right now. I'd like to switch to it, but I cannot see it when I log in to my account. Please advise. Thanks in advance guys.
Will my 3G network plane work in the US with Roaming
I subscribed last week, and I still haven't receive my sim card
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