Can I reach out to Telus?

[LuccaB]

Hi all,

I’m having some struggles communicating my issue with the Public Mobile agents through the ticket system. Can I talk with Koodo or Telus over the phone to better explain my problem? 

Cheers,

[hairbag1]

@LuccaB 

while you wait for Customer Support, have a look around the Announcements and learn to use those Help Files .

[Handy1]

@LuccaB  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@LuccaB 

Although Telus is the parent company of PM and Koodo. PM is structured as an online format.

Telus/Koodo staff will not help.

But members here might be able to help if it is a common issue…so what is your problem?