Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
G'Day, Still on the other side of the pond, and can not buy and activate SIM since i do not have a Canadian credit card.Could somebody kindly tell me at which store(s), preferably in downtown Montreal, i could buy one and get it activated paying cash...
Hi, Can someone who is "CURRENTLY" using a flip phone with public mobile let me know the model that you are using. I'm looking for one for my mom. I know there are many out there but most won't work. I personally have 2 unlocked one but they don't wo...
Hello,Anyone know what are Moderator Team working hours? I have tried PM Moderator_Team at 16, 9 and 4 hours ago without any reply. I am without a working phone for 2 days?Help Thanks - Tai
Hello, Did anyone know is Public Mobile is offering free Sin card in any location or online?
i am currentlly back on my old plan but i wanna change it toa new one
I just topped up my account with 40$ for my plan, it says the money is there but when I try to activate my plan it says I have to top up again but it shows I have 56$ on my account. My account is suspended, but I’m not sure why this is happening
Hello,I was checking to see if my Telus number was eligible to transfer to my new Public Mobile account. When I enter it, I get the following error: We were unable to transfer the phone number you entered. Try one of the following options:- Make sur...
Hello, my my account has been inactive for a couple months and I now wish to reactivate it. I’ve put the balance owing on my account but it still says I need to make a payment to reactivate I’ve reached out to the mod team by private message but I’...
I tried to port my number to Public Mobile on Tuesday evening and then got a text message Wednesday saying "Public Moible here: To complete your request please go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. You...
Cant get incoming call it ring busy I can call out and text but people cant call me help
Hi there, I had a 10 day talk US roaming add on, that expired today. I wanted to add another 10 days, but when I went add it, the 10 day talk wasn't showing (and is still not showing). I mistakenly added the text plan instead. Can this be changed ...
I did a search but could not find exact information on this. I have an activated SIM card from PM and it works well. I want to port a number from my Bell account which is still active and in good standing. I went to the self serve page and it is a...
Think about it, I work for Rogers, I want to put myself out of business, give me some ammunition to sell some plans to folks.
@CS_Agent, please help on porting phone number.
I need cell coverage around 100 Mile House specifically Deka Lake. Does anyone know if it works up there? Thanks in advance!
Phone bill due tomorrow. Need help ASAP!
So I reaaally need some help right about now, I bought my SIM card a couple days ago now, activated it, requested to port my number from telus, bought a plan, and then proceeded to insert the new SIM into my phone.It hasnt given me any sign of activa...
I have been having a problem with public mobile these past few billing cycles. I keep running out of data that I haven't used. I looked today at the usage history and it looks like every day between noon and 1pm, I have a massive amount of data us...
I started with a 90dy plan and afterwards when the plan ran out,I wanted to change my plan. Everything was going smoothly but as soon as I topped up my account for the new plan,the ones who are running this childs play company decided to change their...
Hi, Is anyone else experiencing self-serve portal issues? I have been unable to update my CC info, cannot get status of auto top up. I have even went in and tried to get addons, change plan, etc and no information is populating.When I try and Change...
Hi, I just activated $50 for 8 GB at 3G speed30-day plan8 GB of data at 3G speedUnlimited Talk to Canada-wide and the U.S.Unlimited International Text and Picture MessagingNew and current customers are eligible"My question is do I still need to add-o...
I have only been with Chatr since the 9th.I have looked everywhere on Chatr for my account number and it is nowhere to be found. 1) Is there a waiting period before you can transfer your number again?2) Do I need my account number to transfer my phon...
Hi all, I bought some Canadian Tire gift cards from ebates, got 2% off total purchase. Then used the gift cards to pay for gas there. I got 5% back in Canadian tire money I can use for payment vouchers...good deal if anyone wants to try and save $
Hello everyone. When I get US Roaming for voice text and data for $20, can I add additional data to this? Thanks.
Hi On many of my family accounts, I cannot seem to find where to see my "outgoing text message" count. I have seen it on some people screen capture but on our accounts the text message count is replaced with the minutes addon usage details. Anyone k...
Hello All, As 1 x wave of migration offer (45/8) has passed, another 2 x offers are in play :35/5, 40/8&Talk/Text (TT) If any? - Are we expecting more offers in future? What Offer? - What will be the offer structure, which plans are likely to receive...
Hi all,I'm almost thinking my PM to our moderators have simply disappeared somewhere because its been 3 days without any sort of a reply. My problem is that I opened new account, activated a SIM, selected a plan, paid for plan. Everything went just f...
Can you help me. Tried paying and the message I got is plan expired with a deactivation date of December. thank you. How can I reactive my account. Who do I call?
Is there anyway to get a tracking number to find out where it is ? I'm in Alberta.
Hello everyone, I bought a new sim for my mom and ever since she got it she has been receiving a lot of calls from an unknown number even in her imo she gets call from Africa . She never had any phone before . I was with public 7 years but never rec...
