Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Problems with my plan

Hello, I am having problems with my plan. My 3G internet stopped working suddenly. At first, I thought it was because I exceeded my data limit (1gb) but then I realized my text messages are not working either (I get a message from 611 saying that ...

Resolved! Reactivation Issue for iphone 4

I had to update my credit card number for the auto pay to work. In waiting for the new card, I didn't update it in time and my plan was deactivated. I updated the information and tried to reactivate, but my phone still isn't working. It says the paym...

Accessing My Account

I am unable to access "my account I registered several years ago and I do not have the same email address. When I try to re-register it states that I am already registered, but I cannot reset my password to gain access as it does not recognise my ne...

Autopay not rolling over

I was expecting Autopay to make a payment on my credit card this moring, however, I received a message saying it was not accepted. Can anyone help here?

Resolved! Rewards not accounted for in last payment!

Hi therejust wondered why my rewards in last payment didnt account for.My total was 90 and 88 was credited but my rewards for three months always mount 15 after every 3 months. What could be the reason and any solution? looking for your feedback

Getting charged higher amount than my plan?

My plan is supposed to be $120 minus whatever the auto-pay rewards are on my account ($6),but for the last cycle, I was charged $170. Can a mod who can access my account look into this for me?

Unable to Reset Password - Account locked

Hello PM community,I forgot the password to my PM-linked email account to view my bill and account settings.I tried resetting the password, but waited a little while before clicking the reset password link (busy at work). The after clicking the link ...

Lost phone with outgiing calls. Can I find out more about the call a?

I've lost my phone unfortunately. I was hoping it would be turned in because I lost it at my work ( a secure facility), but no luck.So today I have suspended my services & checked the activity. Turns out, someone has been using it! Several texts and ...

Locked out of my account

Tried my password a few times and got locked out of my account. How do I get back in?

Free phone unlocks available now

If anyone has a locked phone (Koodo or Telus) PM is now offering to unlock them for free. You just have to send a message to the Mods and includeIEME ( * # 0 6 # )PM phone # and PM account # would help as well

Expired plan error

Hi, i have few questions regarding my account. My account balance prior to payment date was $15. However, once i logged into my account, there was a message saying my plan had been expired even though i was on auto pay and to make a payment. I made a...

Chose wrong plan, how to change without being double charged?

I chose the wrong plan, I accidentally chose the 3gbs/90 days instead of the 9gbs/90 days plan I wanted. Is there anyway I can change the plan right now to the one I originally wanted? Would prefer not to wait 90 days to switch or pay $30 per gig of ...

Lest We Forget

A thank you to all that have served and are still serving today for the freedoms we enjoy!! For those that gave the ultimate sacrifice for our freedom I could ...never thank you or your families enough. I will continue to honour you and to remind and...

Resolved! No data on US Roam bundle

Purchased a US roam bundle (call/text/250Mb data) for my wife's account last night. She is in the US this weekend and just told me she is getting text but no data. Any advice?

Unable to make calls late this morning

This morning, two phones here didn't work. When trying to dial, one had a message that the plan did not include voice minutes, while the other said that all lines were busy. Then after a few minutes, outgoing calls started working again.

Resolved! Credit Card won't authorize

Would prefer to be able to speak directly to someone about this, but here goes:AutoPay tried to charge my card but it wasn't authorizedSo I manually tried to pay, didnt workCalled me CC, they had me authorize the transactions (Including another, less...

Resolved! Question about new data plans

Hi everyone, Around two years ago I got the 90$ for 90 day plan with 1GB of data, which ends up something like 300 MB per month. Recently, I saw that I could change my plan to the same 90$ for 90 day with everything appearing to be the same but I wou...

activation of phone

My phone was deactivated because I was on vacation and forgot to pay it.I now paid my balance and my phone is still not activated, when will it be working again?(I paid my bill 5 days ago)

Password Reset issues

I can't remember my password t my self serve, and every time I go to "Reset Password" the email doesn't send to me fast enough and it expires before I can reset my password.I need to log in befre monday so I can update my credit card information befo...

Resolved! TRAVELING: Can I Forward my SMS to another number or Email?

Hello; I'll be travelling to the Bahamas for a month. I'm not worried about my calls, as they will go to Voice Mail, and I can get my msg's from there if I like. I was wondering what I can do about my SMS? Is there a way I can receive them? Maybe set...

Adding a phone to the Canadian blacklist

Has anyone blacklisted a phone? What is the process? what information is required, other than IEMI. How long does it take to become in effect. I do not need to suspend my current phone etc, its my older phone which i would like to blacklist. I loo...

Resolved! Phone number transfer from speakout 7-eleven

Hi there! I signed up for public mobile about two weeks ago and transferred my phone number from speakout 7-eleven. The problem that occured is, that speakout doesn't assign account numbers, they only use the phone number to keep track of their users...

Iphone

Iphone x should i sell it or keep it i got 7 plus

Resolved! Not able to access account with phone number , dont remember, balance says expired.

Hi my name is Edgar Perez and I have an account with public mobile but can not remember my details to log in online. I have a balance on there but I am unable to make calls. I dont know what email I used to sign up for the account either, as it was d...

US Roaming Data Add-on

I’m currently still in the US with the US Roaming Talk and Text plus 1GB Data add on. Because where I am staying does not have WiFi, I am totally relying on my data. As a result, I have already used over 80% of my data in 2 days. I want to add anothe...

Resolved! Refer-a-Friend Add on

I just received my 1 GB add-on for referring someone yesterday and it is being used over my normal data for some reason. I have have nearly two gigs of data remaining for my billing cycle so I don't understand why this is happening. Can anyone help m...

Resolved! Purchased Add-On but it does not appear

Hi. This is my first time buying a US talk/text/data add-on and I think i got mixed up in the process. Here's what I did: Logged in to Self ServePlans & Add-OnsSelecte the US roaming bundle - talk/text/data for $20.Clicked on Buy Add-On.It shows Av...

Resolved! Can't send Moderators a message

I am trying to ask a question about my account/plan but i get the following message: "You have reached the limit for number of private messages that you can send for now. Please try again later."

Resolved! Sim Activation Failure

Hi,I have purchased a new sim card but is not activated while activating it gave an error and I can't reactivate it kindly let me know how to activate the Sim card @CS_Agent @Shazia_K Regards

Give a Gig Reward

I recently activated a PM SIM card and purchased the talk and text plan. I used my friends number for a referral to receive the 1gb data reward (mostly doing it this way to see how much data I use as I've never had a plan that included it) I understa...

Community

Forum Posts