Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Msg shown as "tethering function is not allowed. Please contact Telus." Can you help?@Saray_O
Has anyone noticed that the community badges have not appearied this month? or do they typically show up later in the month?
@Jeremy_M, Hi Jeremy, I sent you a private message on my wife US Roaming add-on is not working. Appreciate if you can check on this and advise. Regards. Vrance Lam
Anyone having issue when Wifi hotspot is enabled, others devices connected has no internet connection? Devices can connect fine however can't access the internet,it was always working but not today?
Hi everyone,Happy PM customer here since last year. I thought I'd try to use an older Nokia model for a little while, so I swapped my SIM card out of my Android phone and into an unlocked Nokia 5320 XpressMusic (http://www.gsmarena.com/nokia_5320_xpr...
I've been trying to change my plan to text only for one month for a few days now. The site always reply that it can't process my request and try again later.
Hello, My plan was supposed to expired on 7/August/2017. I have changed my plan and updated my account. It was reflected in my account that the plan has been changed. I also provided my VISA card number for automatic payment but it did not charge my ...
Help! I have managed to lock myself out of my account and I set up my elementary school as the password question... which I thought I had entered the right answer but seemingly not. Any advice?
I will be travelling to the US and am planning to purchase a US talk/Text 10 day addon ($15) along with the 1GB US data 10 day addon ($20). While i'm away, if i require more data, can i simply just purchase another 1GB US data addon @ $20 (or any ot...
I've got a data only plan for my iPad (Pro 9.7) and I'm trying to set up a hotspot on it but my iPad won't let me. Pressing the "Set up Personal Hotspot" button brings up a dialog that says "To enable Personal Hotspot on this account, contact TELUS"....
@CS_AgentI bought the US talk, text, and data plan for a trip to the US a few weeks ago. During my stay south of the border I had to make a few very important scheduled phone calls to Germany which is why I had bought the $ 20 add-on. Since I also ha...
Hi, I wanted to change my plan to 30 days, Unlimited provincial talk, Unlimited international text, 1Gb of data, 3 choices discount for a total price of 47 dollars, but unable to do so. Money were added to the on the account. Can you, please, assist ...
Hi there, I just activated my phone this morning. I went through the "Plan" page at least 5 times before it advanced to the payment screen. I made full payment but it looks like the only thing that was offically created as my "Plan" was 30 Days of ju...
Hey -- i get 2% cash back on my credit card for reoccurring bills, but my auto pay public mobile payments show up as "Other" -- anyone have any idea which vendor code public mobile falls under? should they be considered recurring bills?
Hi Guys, This morning I logged in to see if my data had rolled over to find that my account had been suspended because for some reason autopay didn't work. I have a couple problems: Thinking it was a payment issue: I changed cards, added funds and th...
Just noticed that July community rewards have been posted to my account. We should see an announcement today or tomorrow. Congrats to all who have received I always look forward to seeing the announcement and seeing who gets what!!!
My account shows status "Account Suspended" but with a balance of $172.I made a payment on the due date, Aug 7 when I noticed that autopay wasn't turned on for my new card.Now when I try to pay with my balance I see this:"Your account has already eno...
Message says I need an add on. This doesnt seem to align with the chart. I did already pay for add-ons (twice), but still no luck. I haven't been able to make outside province calls (Alberta) for a couple months. This is frustrating. Help!
Just curious, for the Huawei P10 Lite 32GB Octa Core 3GB RAM LTE International Version (Blue)Will This handset be compatible with the Telus HSPA+4G? 4FDD LTE: Band 2/4/5/7/28 UMTS (WCDMA) / HSPA+ / DC-HSDPA: Band 1/2/4/5/8 GSM / EDGE: 850/900/1800/19...
First time using this service, do I have to do anything to my phone, or do I just start roaming as soon as I cross border????? I have purchased the 10 day roaming package, one for my phone which is Iphone 7, and my wifes which is samsung 7.....thanks...
Hello, I paid for my plan by credit card although the payment was taken twice. I also changed my plan from the 3 month to the 1 month and was still charged the price of the 3 month plan. I would like the double payment to be refunded as well as the r...
I have long distance provincial plan paid tried calling my gf right beside me and says i dont have that plan . Then i try getting the plan change but it wants me to pay again wich ive just paid on the 3 rd . Where the solution or customer service to ...
Thought I would throw the question out there. Was wondering if you have to log into community to reply to a private message or if you can reply through email. I have email notifications to on, so was wondering if I could simply press reply.
Hello, everyone.If I purchase a 1GB data add-on, and then I exhaust my data and proceed to use up 400MB of the add-on, does that mean that I now have 600MB to use next period or anyone in the future?
Hi Everyone, I'm in Australia and plan to swap my PM SIM card for an Optus SIM card while I'm here so that I can make calls back home. When I went to activate the new SIM, it gave me the option of using my current PM number... if I do so, will I lose...
I setup my wife to public mobile this morning. However, it wouldn't accept her credit card. It cited issues with the provider of the CC. At that point I figured my CC was accepted for my account so why not just use it instead. So I signed up using th...
I'm trying to change my plan, I d'ont need data anymore. I tryed to make a change and pay for it, but the system still want the extra money for my old plan to reactivate my acount. I d'ont want to pay 50$ bucks anymore and just need a telephone line
I am going to Asia soon and I know I cannot receive international calls since PM doesn't support roaming in Asia so I want to know if I am in Asia, can I receive texts and can I text? Thanks
Hi i have 1 line with public that has the $25 talk and text and i have the $60 dollar plan with freedom for $38. I am thinking about combining them both and getting a $60 dollar plan maybe $100 with telus since I will be getting a 30% off. I don't kn...
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