Add on troubles.

[Jenna536]

I had my plan set up last month the clerk set me up accidentally on province wide calling which I wanted Canada wide. I had thought I had change it to Canada wide which new schedule started today. In which it didn’t. So I changed it to Canada wide and it charged me double. What can be done?

[Jenna536]

Srlawren@ thanks 

[srlawren]

---

@Jenna536 wrote:

I hope they can help me as it was the same day as my new plan started 67.00 times 2 charged out all on the same day. I did message 2 days ago haven’t heard anything back. 

---

@Jenna536 current time to response seems to be around 3 or more days, so please hang in there.  They will get to you!

[srlawren]

Thanks @NDesai!

[NDesai]

---

@srlawren wrote:

---

@slash407 wrote:

---

@Dunkman wrote:

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

---

does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall

---

@slash407 there is verbiage but it's not entirely clear.  See here for an example image:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/311133/highlight/true... Basically, it tells you that your plan features will be lost.  It's not very clear.  I know the oracles have raised this up to @Alan_K and I believe his team are working on making this more apparent.  Alan, the wording probably needs changing too, given that it's talking about plan features.  I don't think it's clear as-is.  cc: @NDesai @Luddite @ShawnC13 @will13am

---

It has been submitted. Expect that to take affect within a next few weeks.

[Jenna536]

I hope they can help me as it was the same day as my new plan started 67.00 times 2 charged out all on the same day. I did message 2 days ago haven’t heard anything back. 

[srlawren]

---

@slash407 wrote:

---

@Dunkman wrote:

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

---

does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall

---

@slash407 there is verbiage but it's not entirely clear.  See here for an example image:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/311133/highlight/true... Basically, it tells you that your plan features will be lost.  It's not very clear.  I know the oracles have raised this up to @Alan_K and I believe his team are working on making this more apparent.  Alan, the wording probably needs changing too, given that it's talking about plan features.  I don't think it's clear as-is.  cc: @NDesai @Luddite @ShawnC13 @will13am

[Jenna536]

Thanks so much.  

[Dunkman]

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan.  PM does not pro-rate plans.  

Only the moderators can help adjust your billing.  Generally, they are quite helpful, but no guarantees.  Expect 2-3 day wait though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437