Trouble after transfering my old cell number to public Mobile

[dwong123]

The transfer of my old number was finally accomplished after 2 days. I could now make and receive calls and messages.

 However, when i try to access the Public Mobile app, by signing in with my email and password, it asks for a 6 digit passcode which was text to the original phone number ( which public mobile activation process asked me to pick).  Since i had transported my old cell number successfully to Public Mobile network, I don't have access to the original number since it has now been replaced. How do i get this resolved?

[Phil_Adelphus]

@dwong123   Use the "didn't get the code" option to get the code by email.  Then log in and go to your Eversafe profile and edit the phone number there.  When you have a temporary number and then port in, for some reason the general profile shows the right number but the Eversafe one doesn't update so you have to do it yourself as that's the number that it sends the code to.

[BKNS27]

@dwong123 

Just a little confused on your comment about your ported number being replaced.

If porting was successfully then you should receive the 2FA code by text, calling or email.

Your ported number should be registered on your phone so check if it your old number. If not, contact a CS_Agent to investigate the problem.

Type in Submit a Ticket on Chatbot.

[hairbag1]

@dwong123 

are you given option to have the code sent to your email address ?

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

If the send email choice is not there, then message CS Agent for further assistance at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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