Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i wanna cancel my voice help, how do i do that? can someone please help me.thank you very much.
Hi, just wondering what is the usual wait time for the moderator team to reply to a private message? Been over a day now. Needs them to port my old number from pc mobile. Thanks for any help
Hi all, I am a new subscriber trying to active a new SIM card in my Samsung Advance (old phone) I went through the process of activating the SIM card and setting up autopay. I then received 2 different text messages with 2 different PINs. I then shut...
I heard that PM locks your phone if you owe them money. How long would this lock be? 3 months after account is closed? Or forever? How to pay after 3 months if account is closed already?
Hello, Is there any way to get service in Lebanon with Public Mobile or its affiliates (Talk, Text and Data)?
My phone said network error how do I reset it or the apn settings
Hi there,I am trying to make a payment that is due by 16th October,2018 . As I am trying to make the payment after loading my card and submitting it, it says you have already got enough balance. And then if I check the payent history, it says nothing...
Hey everyoneI just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered. I really need this fixed anyone know what to Do?
how do I receive a receipt for the payments I make? I would like to expense them and need a receipt. Thanks
I have just moved to Prescott Ontario and live on the river and just across from Ogdensberg NY. When I try to use my phone the network says I do not have long distance in my plan. I signed up for the $40/month unlimited long distance, text messaging ...
Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available. tried rebooting, reinserting sim card no luck. Please help
its seen when out my home and switch to my data from here it doesnt work..i have to restart phone to make it work...at home i got wifi.so when i go out i change pm data...i wonder why it does this..after restart all is good...just wondering if anyone...
Is it possible to add another line to your existing account? I have 3 more lines I want to port over BUT I do not want the hasstle of creating mutliple accounts and multiple emails to do this.
I’ve been waiting over 24 hours for my verification code to be texted to me. I think I may have blocked the number when I signed up and have no way to figure it out how to unblock as I don’t know the phone number I’ll be receiving the text with the c...
Hello,I tried my password a few times and now my account is locked. I need to get some help in unlocking the account before I can even request a password reset. I emailed three private messages to @CS_Agent, but I haven't received any reply for over ...
I'm very light user, hopefully PM can give new options for 365 days validity "DATA ONLY" (with reasonable price) or give data rollover feature not only for add-on but with the main plan.
Hii need to deactivate number 647xxxxxxx and not to pay money from credit card for next month. When I try to phone *611, it's says that number temporary suspended. What it's mean? I didn't make it. How to check that money didn't go from credit card?W...
Hi, I got a phone from a company and I would like to keep my number.Usually, I don't use the phone too much so I think $10 plan is good for me. Even I use $10 plan, can I get rewards for autopay and loyalty? Thank you,
Will my reward money oe my money in my account get used first before my credit card gets charged?
When do my community rewards show up on my account?
Yesterday got the Home Public Mobile plan with 1GB data but I can't get any data so far and I need data access with my phone in order to keep my jobI followed the support chat instructions for Android but the settings mentioned there do not comple...
I just put the sim in and got everything setup but I’m always getting 1 or 2 bars just sitting at home. When I was with freedom it was full. Anyone know what the problem is? Also I bought 3G plan but when I turn on my data it goes on LTE. What does t...
It’s approximately 8:50 pm October 15, 2018....Eastern Time. Self Serve plan selector/change isn’t drawing properly on my screen. No premade plans, no plan selector.
Hey,I signed up for the 6GB for 45$ plan a month ago while they had the "get your next 30 days for free" promo. Now I can see there was 45$ added to my account and I want to use them tewards my next month, but I didn't use much data so I was to get t...
More problems this week!Is this a public mobile problem or an iphone problem??One friend gets some of my messages (texts) and some she does not.High level Apple support has looked at and helped with lots of settings on my phone and friend"s. hve powe...
Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!
My phone is locked. Need moderator. Need Number to unlock.
I'd like to remove my monthly plan and only use add-on. Because I do not use my phone much. How can I do to do it?
I got a new Public Mobile activation with port request for my Rogers corporate plan phone which is fully paid by me and not by my company. It has been over 24 hours. I can make outgoing calls/text but no incoming calls/text. I have already sent a pri...
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