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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

acccount locked out

Hi admini am trying add credits with payment voucher but its going through. its look like my acccount is locked out. Please help asap. Thanks

USA Roaming did not work during my trip

Hello, I have purchased a 20$ add on for data and Roaming in USA, however no internet or calling was available to me during my stay. I have a charge on my credit card and heading home from my trip. How do I obtain a refund?Thanks!

Data Usage Problem

Hey Neighbors, I had added on some data (1GB) before the end of my 90 day cycle. the data carried over and has been now used up but now my Plan data won't activate. I had gotten data notifications before the add on data was used up and when I che...

Resolved! Account locked out

My account is locked out and unable to recover the password using email. Could you please help?

Resolved! Payments

I have added money to my account several times using the one time top-up rather than the "make a payment" choice. My payment date is now on the 8th of each month. My account was activated on the 11th. I'd like to change the payment date back to the 1...

US roaming data is not working

I bought the 10 day 1 GB US data roaming add-on yesterday and it is not working.

No service

To anyone who can help,I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have ...

Resolved! Credit card

hi, i just joined last night and this morning i noticed a fradulent charge on my credit card statement....so I had to call and cancel the credit card....i wont have my new one for 5 days...i need to ensure that public mobile wont cancel my account......

Ouvrir mon compte

Je veut ouvrir un compte chez vous et j ai deja un numero public mobile.le code d accès que vous m envoyer manque un caractère. J ai essayé plusieurs fois mais toujours la même chose.je cherche une solution SVP.

PHONE NUMBER TRANSFER ERROR

Hi Community, After switching phone carriers from Public Mobile to Videotron, Videotron keeps telling me that public mobile blocks the phone number transfer of the phone number that I want to keep. However, I have received myself, from public mobile...

Resolved! suspended service

i added 25$ top up to my phone and it says my phone is suspended...i dont understand why and how can i fix this??

Resolved! Sorry, we’re unable to verify your email address.

We are trying to activate my wife's phoneWe ordered a SIM card it arrived but now we can not login.We tried to user the "Forgot your password" option but the system generates this message "Sorry, we’re unable to verify your email address." when we tr...

Resolved! Travel to U.S from Canada

At the end of August I will be travelling to New York State, Vermont, New Hampshire, and Maine and then on to New Bruswick, Canada. Total time in the U.S will be 4 days. I need to be able to talk to my family in Canada from the U.S. as well as have d...

Resolved! Credit to my account

Hi! Brand new user with a ? repetitive question.I signed up and was activated yesterday. I used my friend's referral code.I understood that she would recive a credit, but today there is a $10.00 credit on my account.Is this a new member credit?Thank...

Resolved! Got charged twice

I bought a sim card at Walmart. They charged me 10 $ for the chip and 22$ plus tax for the 15$ plan. No, they told me they are gonna give me back 7$. Also when I register online to activate my sim card, I got charged once again 15$ plus tax. I do no...

I was referred by another client, when I am supposed to get my 10$ credit?

Phone calls

Calls transfering to another cellphone

Resolved! Credit Card Charged Twice

My credit card was charged twice this month, any idea how to go about getting a refund?

I can make phone calls but can't receive them. I can receive texts but not phone calls

Lack of Service

I am legally blind therefore I use siri a lot. How come I can't raise siri 200 yards from the tower when in a rural community? My friend sits beside me on the Virgin network and has no issue.

I get an "Invalid SIM" error when I try to do an Account Setup

I purchased a SIM card about 6 months ago and am just activating it now. Do they expire?I've triple checked the SIM number from the card but still get an "Invalid SIM" error on the Account Setup page Thanks, Rob

Payment and change of plan

I was suspended today...went to change my plan to the new 60 promo...had a 20 dollar balance...added a 40 dollar voucher...forgot about tax so was going to add credit for payment and before I could it said I have zero balance and kept me on previous ...

Registering for self serve

I am new to Public Mobile. I am trying to set up a self serve account. I put the 6 digit code that I was texted to register for self serve. I got a repsonse stating that the code was wrong. What can I do now?

Beeping During Call

Hey all, wondering if anyone else has ever had this issue before or insight as to what this might mean. Ever since I've had my plan with PM, when on a phone call, every few minutes there is a beep, as if the other person is dialing a number on their...

Resolved! Number on account is different than the one on SIM

Hi all; first time posting, so may have missed some rules. I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too. However, in my account on the website, it shows a different o...

Resolved! Does the internatinal long distance work for swiss?

Does the internatinal long distance work for swiss?

Is the Public Mobile Community still active? are there any moderators?

Im trying to reach a moderator in private messages. I sent message to the moderator team, but it seems like no body is responding (or nobody is available to respond). I need help with paying my bill and cannot access my account.

Resolved! When I went to insert my Sim after new activation it fell into a crack and is gone

It was a one in a million shot. So now I need to activate a new SIM, how do I link it to the account I just created?

Resolved! Travel

I am planning to purchase a SIM card in England... but to use it I will need the PUK number... how to I get that?

Resolved! cant remember my security question answers.

I cant remember my password or security questions. I thought I auto saved by apparently I did not. I am locked out and I need to add US calling.Please help!

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