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03-03-2020 06:56 PM - edited 01-05-2022 09:45 AM
When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account
Solved! Go to Solution.
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03-13-2020 08:26 PM
@kelvarnsen and I believe also no warning notifications as you approach using up your add-on data either.
Meaning no data usage warnings at all (usually at 75% and 95%) until there is no longer any domestic data add-on active on your account.
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03-13-2020 07:35 PM
There is also no warning when you go from your standard monthly data to your bonus data.
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03-05-2020 02:08 PM
If you don't see it listed under "Data & Add-On" in the overview when logged into self-serve, you've used it up, and it's gone.
The lines outlined will completely dissapear when fully consumed.
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03-03-2020 07:52 PM
@stephyloo Hope you enjoyed the freebie, while it lasted.....
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03-03-2020 07:05 PM - edited 03-03-2020 07:06 PM
@stephyloo it stays on your plan until its used up. I got one too, and its still there.
@stephyloo wrote:When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account
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03-03-2020 07:03 PM - edited 03-03-2020 07:07 PM
Then you probably used it up
Check your usage, you can sort it by type
https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/
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03-03-2020 06:58 PM
@stephyloo wrote:When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account
It was available for a limited time. It was a one time add-on gift. Use it all and it's done.
