Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyoneI transferred from PM to KODO but before that I had payed 39$ for changing plan which I have never use that plan because I went to new Kodo, my question is : How can I get it back?Thanks for your quick reply
Hi I was wondering if I can cancel a plan without having an account and also not having access to the sim card? I actually bought this plan for a friend visiting from another country, he went back to his country and took the sim card. we didn't make ...
I am moving to a new house (in Sooke BC, Canada) inside the coverage area but the signal tries to connect through US towers and will not let me place the call/txt. It does not seem reasonable to have to pay for US roaming when I am in Canada calling...
Hi, we upgraded a plan yesterday and added $50 to our account, but our minutes are still at zero. This is problematic, especially if our calls are urgent. Any ideas? Thanks, AB
Hi, I have a $25.00 plan, this doesn't include US calls, and I need to participate in a US call on Aug 31st. I am not sure which add on to choose. Would it be the $8.00 US talk only selection?
Hello, I put my fathers SIM card into a new phone and now it's giving me this error: Error: ER05 "Invalid SIM card"Important NoticeYour SIM card needs to be updated for Wi-Fi calling service compatibility. The device is unlocked, it's the LG Stylo 4 ...
I'm a new PM customer and didn't find this info posted when I was looking for help enabling the data on my iphone. Here is the website I used to download an APN profile:Change your APN without breaking your iPhone (unlockit.co.nz)This website enabl...
Hi all, Since last evening, I noticed my call service no longer works (both incoming and receiving). When I tried to make a call, it keeps showing ‘Dialing’ and never shows up in the Call logs. When someone calls me, it goes straight to voicemail. Th...
Hi, I can't receive calls/SMS on an OPPO phone. I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems t...
@MoreYummy With the new mandate from the federal government for minimum plan requirements for the $15 plan to have some included data and a $35 plan to have at least 3gb I wouldn't be surprised to see the regular plan data to be increased and some ti...
Hi, me again……I have found a compatible phone, and now mom wants to know if she can transfer her home phone number……I don’t think she can, but just want to confirm. Thank you again!
HiMaybe it's a stupid question, but I can't seem to figure out the billing cycle.It looks like each new month it shifts one day so if before I used to pay on a May 2nd, then June 1st, and so on. Now they bill me Aug 28.Every month one day less.Is it ...
Hello, I am using Sailfish OS on my phone. I am pretty sure that I set up the SIM Card fine and everything, but I cannot make calls. I get the message: No Network Coverage. I can only receive calls, receive texts, and send texts. If anyone knows the ...
Hi,My mom is moving into an assisted retirement residence. Instead of transferring her home phone to her new home, I would like to buy her a cell phone which is especially made for seniors. So far, all the ones that I have looked at are not popular...
