Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone! I switched to the $10 mth plan with 50 min of Canada wide talk (pls see my previous question...what does this mean?!) and 50 texts. I can't seem to find a way to buy a text add on...does such a creature exist? Thanks in advance!
Hi everyone! This might be a silly question, but what exactly does 'Canada wide talk' mean? I had assumed it referred to long distance only but the past two months I've gotten a text saying that I'm x minutes away from using up the 50 minutes inclu...
hi, I made a $50 payment on my account and it came off my card but it did not posting to my account. can someone help me?
Hey everyone. I'm new to Public Mobile (as of about an hour ago!) and to prepaid services in general. I know with postpaid/contract services, if you pick a plan, the details of that plan will be continued indefinitely unless you change it, even if t...
I have one number and no interest in having a second one. However, I use it on 2 different phones. One of them is an iPhone that I use for work because the app that I use for work performs better than on my Android phone. I prefer the Android phon...
My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works
I just signed up to Public Mobile. I tried to Transfer my number but It didn't work. So Public Mobile gave me a New number. I can call out with this number fine. But when I tried to call this number with my home phone I don't get any calls. It seems ...
I have sent moderator team a pm but haven't heard anything as of yet.. This is extremely frustrating. I made a manual payment of 60$ , my account balance shows 62$ yet when i login online it shows my plan as 'expired' and I cannot use my phone. How i...
Hiere i just changed my plan today and my funds were accepted.. But i have no service ... My name is Dale. i am in nova scotia . Also my servive area keeps changing.. If you could help that would be great thank you edited by computergeek541: rem...
HI, yesterday I changed my number and my plan is active. After I changed it my phone stopped working. I have tried to report and unreport, on and off, and hard reset. Nothing works. Account shows one number but my phone says another.
Incoming calls receive message phone number not assigned but can text and call out. Please help, number worked fine yesterday
I’ve had this similar problem since yesterday with my Samsung s5. Tried sim in other phones and still nothing. Reported and unreported. Nothing. Factory wipe still nothing.
I've had this contract since December on auto-pay. It shows Public Mobile 3G with full bars. i try to call or msg and it says you don't have an active plan and to pay $37.00. I log in and it shows my balance is $0.00 and my next payment isn't until M...
I've used the same debit visa to pay my account for a year and all of a sudden it won't allow it now..and I can't contact anyone to find out why ..WTF
Hello @CS_Agent,Since yesterday, my phone says searching and I can't make or receive phone calls. I tried taking the SIM card out and putting it back in. I tried resetting Network Settings, I tried a hard reset, I confirmed my account status says Act...
I really need help!!I Ported out my wife's number by accident as it is a similar number. I quickly changed it to the correct number but now her phone is not working. This is her business number and she needs to get it back right away. Can someone ple...
I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on
Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details. So the following is ...
I just want to vent because I'm not happy. My next payment date is Feb 13. Today is the 12. I didn't have enough funds to cover the payment for my monthly plan. I just bought a voucher, added it to my account online and I got the confirmation text. I...
From 28th to yesterday, I just have used 2.7GB data( it is a 30-day,4.5GB), then suddenly no data service!
I can text and call out and get wifi where i live but not the data that i have with public mobile. I have a Moto 2 2nd generation phone which is an android 6 version. I have gone to settings and put in all the information in my cellular networks bu...
Hi i called 1 855.....unable to pay called 611 unable went online unable please adviseanna
Hi I'm trying to make my own plan. I choose 30 days of service. Then unlimited provincial talk and unlimited international text. At the end it appeared as "$15 per null days." so do it mean the days I choose (30 days). And it will $15 plus tax each m...
hi i forgot my passwrd and my user name is not working need help
I put in a request around 2pm this afternoon that required moderator intervention. It was simple but nevertheless, moderator. It was completed in less than 2 hours! Maybe the backlog is gone, maybe the request was simple, or maybe it was because I in...
My phone shows I have service and 3G but if I try to call it says this feature is not part of my plan but I have unlimited calling also txt and data do not work, on my account it still says active what’s wron why can’t I use my phone
I have purchased 2 public mobile plans and still didn't get the 10 dollars off on either of them. I purchased it from Walmart, and he told me about this how it applies for 30 dollars an above plans
I'm looking at transferring over to public mobile and trying to figure out which plan would be similar to my current Telus one. I've got a Galaxy note 9 that I set my network mode to WCDMA only. I don't use LTE, because I find the coverage is poor in...
Hello, I want to start an account by moving from Fido but I do not know how. I want to keep my old number so I need to have it released from fido and I dont know how to do that. I already ordered and received a sim card. How do i go about switching c...
Also trying to port a number over to Public, getting "generic error" : Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. (logging out changes nothing, I get this error in a loop.)
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