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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting a Kamloops number...?

There don't seem to be any Kamloops numbers available with PM right now; I can go with a Kelowna number when I activate the sim, but will I then be able to port over a Kamloops number from another carrier? Thx

Resolved! Calls dropping and in need of help

I have been a member for about a year or so, but first technical issue now I have been having issues of late (2mths) with dropped calls. I get about 2-3mins into a call and the call drops out where the other person can't hear me anymore nor can I hea...

Resolved! Porting over Koodo number

I just activated my sim and account. During the activation process I selected the option of choosing a new number, since it said that Koodo and PC Mobile users should select this option and then change the number later. However, I am unable to do thi...

Invalid Sim

Hey all, I just bought a PM sim and tried to activate it. At the very last stage to activate it, it took about a minute, and then it showed an error screen. If I recall correctly, it said something like generic error, try again. After entering the si...

Resolved! Funds

Can I get a refund for unused founds?I just changed my plan from 40$ to 10$ per month, since I am gonna travel outsite of Canada. To do so, I had to send money to my account (cause there were none, I use Autopay). When I was sending a payment, the 40...

iPhone SE settings APN

I am on iOS 12.4.1. Carrier Public Mobile 36.0.1Cellular Data network isp.mb.com blank blankI have done a network reset. i can’t send text pics. Is there another place for more settings?

Resolved! Add On US Calling

I purchased an Add On for U.S calling but it did not work while i was in the states. How can i get in contact with Public Mobile to discuss this?

Resolved! Port in limbo?

Port requested, all seemed good, even saw calls and txt from "ported number" but now calls go direct to voicemail. Its been more than two hours? Ask in to mods but any help would be appreciated.

Resolved! PM rewards are insignificant

PM rewards are insignificant but are a nice way to show appreciation for helping others. I personally like this forum and is relaxing and a way to deviate from life’s pressures ——but at best so far the most participation reward I have received was $...

Resolved! Referral $10 Discount

I have a $15 plan since Sep 15. My friend activated a new $40 plan on Sep 17 and used my referral code.Friend received the $10 credit instantly.I did not receive this $10 referral bonus...How can I report the missing referral bonus?Thank you very muc...

Resolved! RBC REWARDS Promotional Code Failure.

Hi guys and girls!I have a problem by activating RBCREWARDS code: https://www.publicmobile.ca/en/on/plans/RBC-offer I got message:"Sorry, you are not eligible for this promotion."I've already purchased 40CAD plan. I tried to activate it before comp...

Resolved! Being overcharged 10$/month for 35$/month plan.

Hello. I just looked at what other plans are available and realized I'm being overcharged by 10$/month for my exact same cell phone plan plan. At the moment I'm being charged 45$/month and receive the following services :1GB DataUnlimited Canada-wide...

my sim card has been locked

Porting

I am having difficulty porting my number from VOIP.MS . I received a call from someone at Telus and they left a message asking additional info and indicated I need provide the additonal info to the "Porting Center". I can't find a link for the po...

Resolved! Is the data add on on a $10 plan 4G ????

Is the data add on on a $10 plan 4G ????Read somewhere in this forum that if one does not have data on their plan then the data add on would be at 4G speeds. Is this true and how can one confirm this? Data & Add-OnsAmount Used1GB Promo51.825 / 102...

Resolved! I put the wrong referral code

Hi ,I just activated my new phone number but I wrongly put the referral code. Please advise how I can correct it.Thank you

Unlimited canada wide talking

My plan includes unlimited Canada wide talking why can't I call an phone number in Ontario from BC?

Resolved! In recent promotion, my friend got his $10 credit but I did not

I referred a friend on Sept. 27th, 2019. The recent promotion says both he AND myself get a $10 credit. He has gotten his credit, and I have the loyalty $1/month in my account for his referral. However, I have not received the $10 credit I get for ...

MY SIM CARD HAVE LOCKED

Resolved! Unable to download photo

Hello, I am using zenfone 4 and my friend has sent me a photo mms, but somehow I am not able to download or open it at all. SMS works fine, so I am not sure what is wrong.

Change # following changing location

What I need to do when I change location (eg. from Toronto moving to Vancouver), and if want to change #?

Resolved! Phone won't connect to the network

I purchased a Samsumg Galaxy A50 because it was supposed to be compatable with the Public Mobile network according to several sources. They sell them at Walmart and have plans for the phone with every cell provider I have heard of. I read some things...

Resolved! Activated but no service

I Activated my phone yesterday afternoon and ported my number from Fido. My Fido account was closed when I ported the number, but it'd been about 18 hours and I still have no service with Public Mobile. It seems like I may need help from a moderator ...

Resolved! Mms not working

Hi again, still waiting on reply to my help ticket. My phone still will not send mms pictures.i can receive them and send photos to myself. My phone was able to send and receive up until 2 days ago(when I switched to public) I have checked apns count...

So frustrated, don’t have service, cant add service

My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working. I have tried to add plans and it simply doesn’t work??? I’m using a browser, I’m not sure if t...

Resolved! Invoices fo Income Tax

Is it possible to get proper invoices for income tax purposes? I know I can view payment history in my account.Thanks

Payment failure

Can't pay my **bleep**ing bill for whatever reason my bank says it's public mobile and what kind of company has absolutely no contact number so pissed off today ready to sign with a different carrier like wtf

Resolved! Challenge --Show me a better plan then PM $15/month

After reading several posts that seem to trash Public Mobile I decided that perhaps they are correct and searched for a better provider. I perused Lucky Mobile and other budget cell providers plans and add ons but all I could see are 3G data offering...

Lost phone/disable account

My son lost his phone. I need to disable his account and get a new SIM card, but he does not have online access. I am using my account to post this message. How do we proceed?

I can't find the model of my phone in "getting started"

Is my phone compatible? Alcatel 5044RThanks

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