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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64500 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69592 Views
  • 180 replies
  • 32 Bravos

Inquiry

Why PM plans and add-ons are cheaper than other companies and seems services work very good.

Benjycalde by • Great Neighbour / Super Voisin
  • 1508 Views
  • 6 replies
  • 1 Bravos

Resolved! new year promotion not given?

I signed up for the new year promotion (second month free and free 5g of data) and checked 2 weeks ago as the second month free wasn't in my account yet.  they assured me it was fine and would be applied.  However, my account renews tomorrow and it i...

LaurenFF by • Good Citizen / Bon Citoyen
  • 3661 Views
  • 22 replies
  • 0 Bravos

Resolved! Credit card charged twice during registration

Hi, I signed up with Public Mobile last weekend at a Green Mobile store. The clerk had some trouble with the registration (apparently, it was the same weekend that some things changed) and he had to go through the process twice before it went through...

mlopez8 by • Good Citizen / Bon Citoyen
  • 2452 Views
  • 12 replies
  • 0 Bravos

Resolved! Samsung A21 compatibility

Hello. I am wondering if the Samsung A21 is compatible with the network? I do not see it on the drop down list. Thank you 

Deno by • Great Neighbour / Super Voisin
  • 2867 Views
  • 7 replies
  • 0 Bravos

Payed for voucher not working

Is there a real support person I can get in touch with? I just f* spent 40 to upgrade and pay for my plan to be told the vouchers no good? I bought a voucher at Loblaws last week and it worked fine but now wth

Tismikeyg by • Great Neighbour / Super Voisin
  • 1722 Views
  • 9 replies
  • 0 Bravos

Resolved! one-time data bonus

I've go one-time 5G data bonus. How to use my one-time data bonus.

allysklee by • Great Neighbour / Super Voisin
  • 1355 Views
  • 3 replies
  • 0 Bravos

Resolved! I can’t sign in to account

I get messages from Public Mobile but have never been able to sign into self serve account, trouble signing in from beginning but phone is working fine, somewhere given email address Gr2, but had always used xxx@xxxx.ca? Edit by Dunkman:  removed per...

gr2 by • Great Neighbour / Super Voisin
  • 839 Views
  • 2 replies
  • 0 Bravos

Resolved! Tranfering my Number from kood to public mobile

I activated my public mobile sim card, however i am unable to transfer my old koodo number on the new public mobile sim, can some one guide me step by step whether how to transfer my number from koodo to public mobile. Thanks

Voucher

Why doesn't Public Mobile accept my voucher # xxxxxxxxxxxxxxxxxxxx which I purchase today from Telus  for $15.00?  edited by computergeek541: removed voucher number

ghamblen by • Great Neighbour / Super Voisin
  • 1688 Views
  • 10 replies
  • 0 Bravos

Resolved! Cannot login to self serve

i tried logging into the self serve menu and it wouldnt allow me to rest my password. It kept saying i had provided an invalid email. So i tried setting up self serve using the same email and it said i was already registered for self serve ?? I have ...

jadencollins by • Good Citizen / Bon Citoyen
  • 1601 Views
  • 5 replies
  • 0 Bravos

Porting from voip.ms over existing PM number?

I got a friend to move to PM from Bell Mobility, and they decided to port their Bell number to my voip.ms account (forwarded back to their PM). It's working well AFAIK but they've decided they want their old Bell number on their PM line. We're logged...

ottawa by • Model Citizen / Citoyen Modèle
  • 728 Views
  • 1 replies
  • 0 Bravos

Call usage history past three months in a file format?

I'm trying to prove residency to ICBC and they want call history records out to at least four months ago. I can only find an option for up to the past three months through the public mobile website and I only have the option of viewing it on the webs...

Moonkalf by • Great Neighbour / Super Voisin
  • 2056 Views
  • 13 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

SJS by • Great Neighbour / Super Voisin
  • 1459 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Roaming Add On Didn't Work

I purchased 2 add ons 2 days ago. 8$ for USA Texts and 15$ for 1GB USA. Normally I cannot send texts in the USA but was able to yesterday when I went (so that worked), but I had no data! I re-started my phone, turned ON data roaming and had data ON, ...

marcandreb16 by • Great Neighbour / Super Voisin
  • 2157 Views
  • 10 replies
  • 1 Bravos

Resolved! Name

Is there a way to change your user name?

Pipcan by • Great Citizen / Super Citoyen
  • 4432 Views
  • 30 replies
  • 0 Bravos

Resolved! Voicemail

How is it that I get a voicemail when no call shows up in the call log?  There is no ringing for the call and it doesn’t show up in the call log but I get a message saying I have a voicemail.  This does not happen all the time, some calls ring throug...

Pipcan by • Great Citizen / Super Citoyen
  • 2515 Views
  • 11 replies
  • 1 Bravos

Resolved! help! my public mobile phone was stolen!

recently my car was broken into and my wallet and phone was stolen.Need help figuring out how to get a new phone and still keep my old number.Service has been deactivated,And ive picked out a new public phone and put it in my cart.Now whats next?Havi...

Resolved! How does AutoPay work?

It's my first week using Public Mobile and wanted to ask about how exactly the AutoPay system works.1. Can I change my plan after 1 month is done? or should it be done 1 day before expiry?2. If I marked the plan to be autopay but happen to change to ...

sophiak0613 by • Great Neighbour / Super Voisin
  • 2485 Views
  • 6 replies
  • 0 Bravos

Does anyone else find the billing and payment layout confusing?

I love Public Mobile and all it has to offer.  However when looking at my charges, rewards, credits and balance, I find it quite confusing.  Could there be a clearer condensed way of showing this information?Has this issue been mentioned before?Thank...

DDM69 by • Deputy Mayor / Adjoint au Maire
  • 1997 Views
  • 8 replies
  • 2 Bravos
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