Switching plans in middle of 30 days

[josephbuckshon]

Hello,

im in the middle of a $70 15gb plan expiring on September 16, my data’s almost up so I need prob 10gb more of data for personal use, I don’t want to pay $150 for 10gb more of addons until September 16 so can I switch to the 10gb $50 plan until then, like if I switched and payed for the $50 plan now would it start a new 30 days starting now expiring a month from now or would the $50 plan just go till September 16

[computergeek541]

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@josephbuckshon wrote:

Yes but how do I ask about adding another $70 to my already $70 30 days plan, I tried and it dosent work cuz it’s a robot not a human

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The "robot" is used to contact a customer support agent.  Ironically, in this case, SIMon gives bad informatoin if the customer types in and aask for informatino about a "early plan renewal"(Public Mobile is aware of that issue).  When using the "robot", type in "rep" and you will be given the option to open a ticket.

[softech]

@josephbuckshon I thought you want to change to $50 plan in the middle of the cycle

If you want to renew early your current plan so you can get new data now, you cannot do it yourself or do it through Change Plan.  You have to contact CS Agent to help you to renew early. To reduce the back and forth messages with CS Agent, load the $70 first into My Account, then open ticket with CS Agent.  After they validate your identity, then can apply the early renewal with the fund already in your My Account.

[JK8]

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@josephbuckshon wrote:

Yes but how do I ask about adding another $70 to my already $70 30 days plan, I tried and it dosent work cuz it’s a robot not a human

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• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[josephbuckshon]

Yes but how do I ask about adding another $70 to my already $70 30 days plan, I tried and it dosent work cuz it’s a robot not a human

[Dunkman]

@hcw 

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@hcw wrote:

I have a similar question w another twist. I have a 5 GB bonus that I got in a promotion. If I upgrade my plan, will I lose that bonus? 

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Depends on the terms and conditions of the 5GB bonus.  Some promotions do mention that customer will lose 5GB data bonus if changing plans.  However, in most cases, customers will keep the data bonus.  

[hcw]

I have a similar question w another twist. I have a 5 GB bonus that I got in a promotion. If I upgrade my plan, will I lose that bonus? 

[t_p]

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@freakyvicky wrote:

I am in a similar situation looking to upgrade my plan, however using the website my account doesn't show current plan and the plans available for change. Is the website down or is there anything that needs to be done before like cancelling auto pay?

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Sometimes the website is glitchy.

You could try another browser or Incognito mode.

(You don't need to cancel autopay before changing plans)

[freakyvicky]

I am in a similar situation looking to upgrade my plan, however using the website my account doesn't show current plan and the plans available for change. Is the website down or is there anything that needs to be done before like cancelling auto pay?

[softech]

@josephbuckshon   of course we would like you to stay.. but with such a high usage and the cost involved form switching back and forth mid-month , you really should look into plans from Koodo and Telus..

[esjliv]

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@josephbuckshon wrote:

Ya I know the full payment would be due that’s not the concern for me, but like just want to confirm again if I switch it starts a new 30 days right now?

yes, that's correct...

And if I switch back to the $70 plan within a month it starts another 30 days right,

yes, that's correct

is it possible to be on the $70 plan and start a new 30 days for another $70 on the same plan in the middle of those 30 days?

To renew the same plan early, you are already on, you need to request to do this with CSA.

If you are down or up-grading you can change immediately through your self serve

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[computergeek541 · Accepted solution]

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@josephbuckshon wrote:

Ya I know the full payment would be due that’s not the concern for me, but like just want to confirm again if I switch it starts a new 30 days right now? And if I switch back to the $70 plan within a month it starts another 30 days right, is it possible to be on the $70 plan and start a new 30 days for another $70 on the same plan in the middle of those 30 days?

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Yes, as stated earlier, performing an immeidately plan change starts a new 30 days.  You can start a new 30 days on your current $70 plan, but you'll have to ask a CSA for an early plan renewal.  You would need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[josephbuckshon]

Ya I know the full payment would be due that’s not the concern for me, but like just want to confirm again if I switch it starts a new 30 days right now? And if I switch back to the $70 plan within a month it starts another 30 days right, is it possible to be on the $70 plan and start a new 30 days for another $70 on the same plan in the middle of those 30 days?

[softech]

@josephbuckshon   With Change Plan now, PM will charge you $50 now and start the new cycle now (Sept 4) and the new cycle ends Oct 4.  

You are already on the highest plan but if your data usage will be like this every month, you might want to consider another provider with more data per month.

[computergeek541]

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@josephbuckshon wrote:

im in the middle of a $70 15gb plan expiring on September 16, my data’s almost up so I need prob 10gb more of data for personal use, I don’t want to pay $150 for $10gb more of addons until September 16 so can I switch to the 10gb $50 plan until then, like if I switched and payed for the $50 plan now would it start a new 30 days starting now expiring a month from now or would the $50 plan just go till September 16

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Switching your plan immediately would make the full $50 due and you would start a new full 30 days immediately. Keep in mind that any usage remaining from your old plan will go ununsed and will be lost.  You also won't be given an refund for the unused time of the old plan.