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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 54934 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62627 Views
  • 183 replies
  • 32 Bravos

Resolved! Phone compatible? S20 fe

Hello, after a lot of scrolling, I see my samsung s20 fe is not on the list of compatible phones. I purchased directly from Samsung Canada. Can someone please confirm this for me? Thank you!

mgenn by Good Citizen / Bon Citoyen
  • 2620 Views
  • 5 replies
  • 0 Bravos

Resolved! Puk

Need punk lock code,locked myself out of my cell

leviwhite by Great Neighbour / Super Voisin
  • 1274 Views
  • 3 replies
  • 0 Bravos

Public Mobile App

Is public mobile planning on launching an app version in the future because I think it would be more convenient for the users and increase the engagement in the community. Just some feedback others probably thought of as well.

billyjean007 by Good Citizen / Bon Citoyen
  • 1739 Views
  • 6 replies
  • 3 Bravos

PIN number

I contacted the mod team for my PIN number and they keep telling my pin was sent via sms but the messages just says my pin has been successfully reset without the actual PIN number being sent. Has anybody had this issue before?

billyjean007 by Good Citizen / Bon Citoyen
  • 1995 Views
  • 9 replies
  • 2 Bravos

Resolved! Ranking

Does anybody know the ranking order? And what’s the fastest way to level up

billyjean007 by Good Citizen / Bon Citoyen
  • 2278 Views
  • 7 replies
  • 5 Bravos

Resolved! Changing credit cards

hi, i want to keep autopay but i also want to change what credit card it is being charged to can anyone help? thanks

jonebone98 by Great Neighbour / Super Voisin
  • 2352 Views
  • 7 replies
  • 0 Bravos

Phone saying emergency calls only...

I activated a phone monday evening inside the store. I got the confirmation email saying that I was activated but my service was saying emergency calls only. There is no one I am able to call to solve this issue so I am writing so see what can be don...

JimmyZ by Great Neighbour / Super Voisin
  • 1421 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone says no network after activation.

I'm using an old model of sony Ericsson w205. How do I know if the phone is unlocked?I got a new number I didn't transfer old number.

twinx by Great Neighbour / Super Voisin
  • 1248 Views
  • 4 replies
  • 0 Bravos

Resolved! Transporting number to new SIM card???

Hi, I am in the process of transferring from an iPhone 4 (I know, it's a dinosaur, but it has worked for me so far) to an iPhone 6. The SIM card for the 6 is smaller than the one for the 4, so I cannot simply move the SIM card over. So my question is...

grizmel by Good Citizen / Bon Citoyen
  • 1659 Views
  • 4 replies
  • 0 Bravos

Resolved! voicemail

hi,when i’m retrieving voicemail calls, is there a shortcut to avoid having to hear the incoming callers phone number.  so just get their message without hearing their phone number first

c4po by Good Citizen / Bon Citoyen
  • 1971 Views
  • 7 replies
  • 0 Bravos

Resolved! portal transfer

Hello. I need a moderator to help me use my old number. I  recently bought a new sim but wanted to keep my old number. Any help would greatly appreciated..Joey

Resolved! Cancellation of my plan

The sales person who I got this mobile chip from told me if you don’t pay for 90 days your plan gets cancelled and then what haa as opens? I gave to pay 90 days due or not 

HafsaYahya by Great Neighbour / Super Voisin
  • 2600 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting number from freedom

I got a call recently that they could not port over my phone number from freedom because the account was deactivated. They said I needed to reinstate my freedom account and then they could retry. I have since then reinstated my freedom account, how c...

AlexDip by Great Neighbour / Super Voisin
  • 1829 Views
  • 4 replies
  • 0 Bravos

SIM Lock?

Given all the reports in the news these days about SIM swapping, does Public Mobile offer a way to lock an account to prevent a number being ported to another provider? Seems to me that wouldn’t be too hard to make it an option on the self serve sect...

Lonetreejim by Good Citizen / Bon Citoyen
  • 1903 Views
  • 8 replies
  • 0 Bravos

Resolved! Voucher payment

Payed for minutes $15.00 but didn't get the minutes what happened how do I fix it 

Mosmyl by Good Citizen / Bon Citoyen
  • 1275 Views
  • 5 replies
  • 1 Bravos

I thought I was getting a bonus 500MB data per month

Hi.  I am a new customer.  I signed up for a plan with 2 GB but I thought I was told I would get a bonus 500MB  (cant remember why, maybe auto pay).  Now I am getting warnings as I approach 2 GB so I was counting on a little more date.Anyone know any...

pattimc by Great Neighbour / Super Voisin
  • 1089 Views
  • 5 replies
  • 0 Bravos

Resolved! Geek

Funny, I've been geeked - ?Hoping a good thing.Also these bravos, what do they mean and  these badges earned.At a loss - where do I go to find out?These wonderful mentions are much appreciated.Great patient and understanding users.Cheers

Kered13 by Good Citizen / Bon Citoyen
  • 3692 Views
  • 33 replies
  • 2 Bravos

Resolved! On Autopay

Hi. Im on Autopay with a cc but at the beginning of my cycle I keep having the message of my plan being suspended and I would have to put in the money for payment, regardless of my cc. And I dont get to bonus data either. Any suggestion? Thanks. 

toanpublic by Good Citizen / Bon Citoyen
  • 1624 Views
  • 7 replies
  • 1 Bravos
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