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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I haven’t got the 10$ discount for 6months

Hey I registered in the 20th and my phone number is (778) xxx-xxxx..I am supposed to get the 10$ off for 6 months promotion but haven't got it... EDIT: number removed by NDesai

Resolved! moving existing cell number

will i be able to move my existing cell number to public mobile?

Account suspended, didn't request it

I got a text saying my account was suspended because I requested it. I did not request that! I had trouble activating my phone, turns out I needed a new phone, now I have one. Everything is working. Can someone please reactivate it?

Can't make a phone call

I have 100 minutes per month, probably used 30 minutes last 30 days. Can't make anymore call now.

Spam from caller id’s starting with “V”?

My place of employment has a landline and we are plagued with endless calls, all from different phone numbers yet they all use a caller ID starting with a “V”, followed by a set of about 15 digits, the digits change each time. We answer but the line ...

paid the bill but no calls available

hi..yesterday i recharged my phone and now i am not abale to call anyone its saying that no minutes available . i have not called anyone them how can minutes are not available. I really felt cheated. I will never ever suggest anyone to recharge from ...

recharged but no calls available

i have recharged my phone yesterday but now no minutes availablke and i have not called anyone. Why this is happening and there is no call center so that we can call and ask i am feeling cheated by the company .

I paid but no minutes available

Hi Last month i changed my debit card number so no way to use auto renew, i needed to login and change card number and pay myself. Sometimes there is problem paying, i click on button and nothnig happen, it takes a moment then i see an error page. ...

Resolved! compatible phone

Is the Samsung Galaxy S10+ Plus 128GB+8GB RAM SM-G975F/DS Dual Sim 6.4' LTE Factory Unlocked Smartphone International Modelcompatible with your service?

Data disappeared from my account.

For some reason my 3gb of data disappeared. My 1gb bonus is there and just about used up. Hence the email I received about almost being out of data. I'm paying for for it, but on my account it doesn't show up on the listed items. I haven't changed a...

Resolved! Going to the United States

I just joined Public Mobile today. I am going to the USA for 14 days. How does one by an add-on?

Resolved! Refer a Friend Reward

Hi,I referred a friend a few months ago to Public Mobile so I can get $1 off my bill, and my friend did this in store. For my first bill it did not appear the $1 off so I thought the next one would appear, but nothing. So after waiting for a few mont...

Resolved! Activated SIM card online through computer before inserting it into phone and now can't unlock SIM

I purchased my PM SIM card just before the expiry on the $10 discount was expiring so was in a rush to register my account. I decided to activate the SIM online through my computer instead of trying to figure how to insert it in my phone. The SIM a...

Missing, late image texts

So both my gf and I are with Public Mobile and we have been having issues with sending photos and even gifs. Sometimes they go through, sometimes they don't, and more of ten than not they just arrive a day or two later. Anyone know why this might be ...

Resolved! Going to United States

Im going to the states for 2 days. I just want to beable to use my phone if I need to for emergency. What do you suggest I get for a add-onThanks

Voicemail

How do I get notified when I have a voicemail? My voicemail button doesn't change colors to notify me. Is this somethin gPM doesn't offer?

STOP SPAMMING ME

I'm sick of your pay reminders, advertising, "unresolved complaints number" and bla bla bla. ALLOW ME TO OPT OUT OF YOUR SPAM.

sim card wont work keeps crashing out

Resolved! 400 min Intl Long Distance (Incl Canada & US) - $15.00

I just want to make sure that I've got this right. I understand that this add on,"400 min Intl Long Distance (Incl Canada & US) - $15.00", does not include roaming, so unused minutes will roll over every month until used up.

iphone activation not working after switching carrier

I called Telus this morning and they contacted your tech support to get working on this problem, but I also wanted to write it up here too. After almost 24 hours my phone is not activating with the new sim card. Even tried a full restore through itun...

Resolved! PB overcharged me again

Hello! I have autopayment and last month PB had some issue with rewards, so my $2 rewards didnt apply, but PB said they have fixed everything and these $2 will be applied next month.It means now $4 should be appplied, I got only $2 reward today.$2 fr...

Referral Code bonus credit

How long does t take to see the referral bonus on my account after just signing up

Resolved! Service ends before Autopay date

My Auto pay date is November 23 yet I have no service on my phone now. That is three days before. My plan says there is still $2 available. This is the second time this has happened, last month too.

i can't send or receive picture messages

cannot login to my account and cannot use autopay on my phone, it shows no network

Hi , I cannot login to my account and cannot use autopay on my phone, it shows no network

Resolved! Add-On Data Consumption Order?

Hey, If I have data with my plan and I get a data add-on does my plan's prepaid data get used first? Thanks,Ed

signal strength

Hi,Just curious about the phone signal strength that shows on your phone. Mine at home (in the city) is pretty weak, most of the time only 1, if I move it around the house can occasionally get 2 but never goes up to 3 (the Fido signals I received bef...

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