Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello，I have used the public mobile for more than one year, but one day for no reason, I can't make outgoing and receive calls at all. Then I switched the public mobile sim card from HuaWei to my Apple, it works well. Please help me to find where the...
I have purchased a 25 prepaid plan for public mobile last month July 31 purchased another 50 voucher for prepaid in order to change prexsisting 25 doller prepaid plan very difficult and frustrating. Last 2 weeks
I just want to share the experience about buying a SIM card this morning. I expected it to be a smooth and quick process which ended up taking me more than 2 hours. WALMART - I went there first. Arrived at 10:20 but no one showed up at the wireless s...
Anyone else seeing an HD symbol on their phone calls in the past month? I first noticed it back on August 2nd.Does this mean VoLTE and/or Wi-Fi calling is now active on PM?
Hey, I added a ten dollar voucher as well as a twenty dollar one and had ten in my account already. I changed to a $40 plan but it still says I owe ten... help?
Hi everyone,I am new to public mobile and on the process of activating my sim card. I was able to add my details, chose a phone number, picked a plan, and my credit card has already been billed. However when I clicked on the activate my sim, I am stu...
I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out
I am unable to receive incoming calls from any of my contacts. Apparently when they call me, it goes straight to my voicemail. Is there a reason why or could it be a setting in my phone that i'm not aware of?Please let me know, thanks!!
@Dunkman wrote: Also, clarified with Jade, this promotion is only for online, at home activations. Not in-store activations. Cool ..an extra three words and it is all clear ... is there a reason professional marketing people wouldn't do the sam...
Hey all, Been coming on for nearly everyday this past week wanting to add 1 GB data to my plan and always been directed to a page error for the Plan and Add On page. Anyone know of an alternative solution to how I can add more data to my plan if I c...
today was billing day, but i received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. If you have recently made a manual payment, please ignore t...
I am unable to get to use the phone. I can receive the opening few words of a text but I can't click on it to get the complete message. I can't phone. As soon as I swipe the phone, it says "Couldn't Load Game. Instant Games can only be played ona ne...
I have the US Add-on. For the first 24 hours, I was able to receive texts and phone calls. I can no longer receive text or phone calls (but I can send texts). Any suggestions? I have done the usual reboot, turned Airplane mode on and off etc. Any...
