No texting or phone

[donaldsavoie]

I can’t receive any phone calls and texts.  PLEASE HELP

[donaldsavoie]

Thank you so much!! 

[donaldsavoie]

Been with PM for over one year.

[esjliv]

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@donaldsavoie wrote:

Yes I can phone, text and use data. I need to receive calls.  

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@donaldsavoie     Did you just port a number over to Public Mobile?

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[esjliv · Accepted solution]

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@donaldsavoie wrote:

Spoiler

Tried all your solutions except reset network setting.  How do I do that?

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@donaldsavoie 

Reset your Network Settings. 

Tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

[donaldsavoie]

Yes

[hairbag1]

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@donaldsavoie wrote:

I can’t receive any phone calls and texts.  PLEASE HELP

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Where are you located in Canada ?

[donaldsavoie]

Yes I can phone, text and use data. I need to receive calls.  

[donaldsavoie]

Spoiler

Tried all your solutions except reset network setting.  How do I do that?

[esjliv]

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@donaldsavoie wrote:

I can’t receive any phone calls and texts.  PLEASE HELP

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Hello @donaldsavoie 

Are you a new customer, or an existing customer that had services prior to now?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot                                                            

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Are you able to MAKE calls and texts?

And does your data work?

[hTideGnow]

@donaldsavoie  PM issue for the last couple days.  

Try to put your network to 3G only. 

Or put your SIM in a 2nd phone to test, it should work, then put it back to the original phone after.

many reported success with both methods above