I can not find my account

[davidzid]

I can not log in to my account and my account seems to be suspended. Please help. I can not even find my account. 

[davidzid]

It has not been 90 days. My plan should have renewed today. 

[Anonymous · Accepted solution]

 @davidzid : The system only makes one attempt. It if fails...suspend. Make a payment to get your Available Funds up to or more than your plan cost and it should renew.

[davidzid]

I have made every month payment since June. This month's could not be charged because I did not realize that I had no money in my account. But my account is not overdrawn anymore so I am not sure why my plan did not renew

[Anonymous]

@davidzid 

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

• Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
• Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[softech]

@davidzid are you still having service with PM now or at least not long ago?? if you have no service for over 90 days (account suspended and not pay for over 90 days), likely the account is permanently closed.

You will need to get a new PM SIM and activate a new account.

[Anonymous]

@davidzid 

you can Remove your credit card and Logout and

you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser, 

how to clear cache and cookies in microsoft edge browser visit Here link

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link 

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to  Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[esjliv]

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@davidzid wrote:

I can not log in to my account and my account seems to be suspended. Please help. I can not even find my account. 

---

@davidzid 

Are you a new customer or have you been a customer in the past?

AFter 90 days of nonpayment your account and phone number is automatically closed.

[Anonymous]

@davidzid 

Finding Your Account Number

To find your Public Mobile account number:

1. Sign in to Self-Serve account
2. From here, your 14-digit account number can be found in the top right corner.

If you don’t have access to your Self-Serve account, please click here to start a conversation with our virtual assistant SIMon to submit a ticket to our Customer Support Agents.