Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how do we update payment for new credit cards for my wife and i
Hi PM Community,Has anyone had any trouble when sending texts internationally? When I send texts to a UK phone (from Canada) sometimes they are received but the message does not make sense and is not the same message that I composed. I have noticed t...
Hello, I currently have a phone on the Bell network, paid for and managed by my employer. I am leaving my job at the end of the month and want to keep my device and number. To do so, I first have to transfer the number to a personal Bell account (por...
I have 4 bars of service, can use data, but no incoming or outgoing calls
I'm just curious if this is specific to me or if other customers have been noticing this too - especially those with only moderate reception most of the time Are you finding that 3g data is all but nonexistent much of the time ? Even much lower than ...
So I was locked out of my account after too many password attempts and I was told the lock out would be 3hours and so far it has been 6hours and I am still locked out? What should I do?
I need to port a landline from Rogers. The rep from Rogers said it was possible but the rep and the mobile kiosk said he wasn't sure that was possible and that he couldn't do it, I'd need to go to a Public Mobile kiosk. Can someone give instructions ...
I did not know well how to use add on! So I had made the purchase add on roaming fee in US for 10 days from may 27 2022 to June 03 2022 of $21 dollars twice. And Public mobile also charged me the 3rd time on Jun 03, 2022 of another $21 roaming fe...
Hi, all of a sudden my data doesn't work anymore. I can still make phone calls and text, but no data at all. I searched and updated my access point according to the instruction on public Mobile but it doesn't work.
Hello, I'm helping my auntie. She uses Public Mobile. Her credit card expired and account service has stopped, understandably. However, the email for that account is an old shaw.ca one that she also no longer has access. She wants to update her payme...
hi, in the past week I have received multiple calls from various numbers saying that they have received some fraud/spam calls from my number, when I havent even made those calls.I obtained the screenshot from 1 of the guys for the proof and it seems ...
Please help.i lost my sim card and cannot remove the auto payment because i cannot log in into my account.its my friend who registered for me and he cant remember everything he put there.now i have a new sim card but im still being deducted monthly w...
Hello, I just purchased an add-on and I'd like to print or download a receipt for that. But my account only shows the pre-tax amount of the transaction. How can I get a proper receipt? I think it is really weird how the transaction history doesn't sh...
Please help me unlock my account, credit card has changed and I cannot access my account. How do I log a ticket with the customer service, if I still cannot answer my security question how long more I have to wait.
Hello.1) My phone ‐ Samsung ‐ is making phone calls on its own. 2) Ot is also asking me to enter my number to verify that it is really me, yet as soon as I try to enter the number, the screen disappears. Help please!
Hi I just activated and didn’t get a welcome wanted to know how to change email address. Looked in profile can’t change therethanks
I am trying to find out when I joined public mobile and if I ported my number from Freedom Mobile or was assigned a new one? I can only go back 6 months on my bill.
I have been a Public Mobile Customer for over 5 years. Over the last year or months at least I have noticed a decrease in the quality of the wireless Network Connection. Calls are not as clear and in basements especially get poor service of either no...
Hello, I have noticed that since last July my payment due date keeps changing every two months. Before it was 30 day of each month and now it slowly became June 21.... What's wrong? Why it changes by itself? I had setup auto pay, so it might not be h...
Hi…can anyone pls tell me if Public Mobile covers the 5G network? I live in Bathurst, NB Canada and Public mobile is a bit finicky at the best of times …looking to buy a new IPhone but needs to work with 5G! Thank you
How do you summit a ticket. My plan does not show it upgraded like it should have on the 16th. How do I find out why? The message on my plan says it will upgrade on July 16, 2022. Help
I forgot my password and made too many attempts. Now I am locked out of my account and the password reset won't work. What can I do?
UPDATE:Hi All, thank you for trying to help me investigate this. I have reached out to a CS agent and they have said all the recommendations are things I've already done before reaching out (Turn off Wifi Assist, turn off individual apps, etc etc) bu...
My $70 plan was suspended for 2 days because I didn’t make the payment at start of cycle for 2 days but I did now, however I can’t see the texts that I would have gotten while account suspended yet will they suddenly come soon?
Good day, I bought a galaxy active tab 3 recently, and it won't let me make or receive calls. I have acces to data, the sms are working but not the calls. Any ideas?
Hello all, My wife accidentally called her friend with a pocket dial, and it somehow went on for 115 minutes. I guess her friend didn’t actually hang up. My wife only has 100 minutes per month. However, she received 500 international minutes as a ...
Hi. I was looking to buy the 1gb data add on earlier today and when I bought it I noticed that I had 2gb free from a bonus and I had 1.5gb left so I bought the 1gb add on for nothing. Id like to have the 15$ from the 1gb add on refunded please. thank...
I would like to change my plan to include US access
