01-20-2023 05:20 PM
Back in November I signed up for the 20GB at 4G speed Black Friday promo.
When I look at my payment history it is showing I was charged for this plan in both December and January. However, on my Account and Plan pages it is still showing I am on the 4.5GB at 3G speed plan and that I only have 4.5GB available.
I have tried submitting tickets multiple times but am never able to submit them as the submit button won't work for me. I am very frustrated. Anyone else having this issue or have a recommended solution?
Solved! Go to Solution.
01-20-2023 06:29 PM
01-20-2023 06:11 PM
Using incognito mode worked and everything was updates/displayed correctly. Appreciate the suggestion.
01-20-2023 05:37 PM
try logging in on your laptop, but this time use incognito mode.
Also, clear your cache files and also try a different web browser.
I suggest Firefox, if you haven't already tried it.
01-20-2023 05:34 PM
@Kartye I suggest having support look into that then your pricing seems off should just be $40 for 30day cycle
01-20-2023 05:32 PM
I have a similar issue.
I have used the refresh button and it did update the data usage, but not the payment information. Here is my data usage. Notice the plan says it is from Nov to Feb, or 3 months. But the data usage is correct for my current plan. I used to be on the 12Gb, 90 day plan, but switched to the 15Gb 30 day plan for $40.
When I see my upcoming bill, it is for a 3 month payment, from my old plan.
When I look at payment history, you can see the last payment was for a 30 day plan and was paid in January. So the date from the plan usage of Nov - Feb does not align with the fact I am not on a 30 day plan, and have made a payment in January.
01-20-2023 05:28 PM
Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
01-20-2023 05:24 PM
Thanks to both of you for the quick replies. I had tried logging out and back in multiple times, but never noticed that little refresh icon. That did the trick!
01-20-2023 05:22 PM
01-20-2023 05:22 PM
Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile
Refresh page. ^^^