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Calling canada

cngham1brett
Great Neighbour / Super Voisin

If i understand my account correctly, i should be able to make calls from the Usa to canada. I was unable to complete that repeatedly today. I did have data and messaging in the US, but no calling ability. What can i do to correct this ?

2 REPLIES 2

Phil_Adelphus
Mayor / Maire

@cngham1brett  Is your phone on PM's VoLTE list bottom of this link, or a newer version of one?

https://www.publicmobile.ca/en/on/get-help/articles/volte 

If not you will need to try and connect to T-Mobile's 2G network as the US has shut down 3G.

 

Rastin
Model Citizen / Citoyen Modèle

Manually set it tmobile or at&t use 4g if that doesn't work try 2g

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