Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received my SIM card today. It does not fit into my phone's SIM card slot so I am unable to proceed with activation.It appears that I need to be activated before I can cancel in the app / via the website.I would like to cancel my plan and not have ...
I am traveling to the states and I will have a 3 month plan with a us provider and I was wondering if I could suspend my account will public mobile for December January and February and then reactivate it in March. This is so I did not have the to pa...
Hopefully someone can help with this issue.I have been with PM for about 3 years, with no problems or issues. However, lately the voicemail on my phone is not working properly. It shows that I have messages but when I try to retrieve those messages...
Hi, there seems to be a problem with double billing on my account.10/05- $33.60 (legit)10/26-$107.10 (legit)10/29-$32.55 (not legit)Could you please help me address this mistake?
I purchased a subscription and a sim card from Public Mobile Amazon store. I activated the sim and selected a phone number. Everything went fine. But when I put the sim, it didn’t show up on the phone. I tried bunch of phones and same issue. Now I am...
On November 11, 2023 I purchased US Roaming-Unlimited Talk(15 day) for both my phone and my wife's. We crossed into Washington State by car on November 10, 2023 and returned on November 14, 2023. I prepaid for both my Public Mobile account and my wif...
I have set up a new account with an esim, but I can see online that PM does not appear to support moving the esim from one phone to another like you can with a hard sim, unless you buy a new esim each time you want to change phones? If that is not th...
my payment did not pass 90 days but i cannot pay now.any one can help me to make this payment?
Hello,I was late to reply to the number porting message from my old provider. Can someone help me to get that message again?
After several attempts to contact a customer service agent I am still trying. I have to ask about my current plan and switching to the Black Friday Deal? How many months does the Black Friday $34.00 plan deal last. And I have a q5 month current p...
I tried to reply to a thread and the message below popped up. No amount of hitting enter would clear it.Only allowing 1 message every hour? LOL
How can i tell if 5g and volte enabled on my galaxy s23 ultra
@CS_Agent I pay for my Mother In Law's cellphone. I need help updating the credit card information on my Mother In Law's Account. I am unable to access her account because I am not with her and she is unable to tell me the verification code that is...
It says I have exceeded the login attempts and to try in 1 hour. This is ongoing repeatedly for 3 days now. I am unable to make payments and now the access is locked. It is my business line. I want to move to another provider
Hello! I left Canada a month ago and cancelled my phone service. I was just charged. Can I get that charge reversed? My card was hacked and I just got a new one. I think Google may have updated my payment information with you by accident when I activ...
@CS_Agent yesterday I initiated a phone transfer process, received the SMS from my old services, replied YES, but got an error saying the process could not be completed. The device shows SOS only, How can I re-trigger the process?
Hi i got a message Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided....
Anyone else get this Neo credit card offer through PM email or is this a scam . Can earn $100 in rewards paying your PM bill with it from what I’m reading in the email . Just wanted to share and see if anyone else go this offer enjoy your day communi...
Hi can somebody on a 5g plan do a speed test while the device is on LTE? I would like to know if there is a higher average speed with a 5g plan or if it stays below 100mbps. preferably in the Vancouver and surrounding areasthanks ||@
I need a request sent to my old provider for a number transfer
Hello I am a new subscriber and I did the eSIM. I transferred my phone number from Rogers. I got the confirmation from them. That was about nine hours ago and I still have zero phone service. I was told I would have a temporary number that would work...
Hi, I transferred my number from Virgin Plus, I received an SMS from them asking if I agree, I replied YES. After some time I received an SMS from Public Mobile: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you e...
When I go into my Rewards tab on my account it says I redeemed a data bundle for the USA on October 31st when that wasn't the case at all. I would like to undo this action since i didn't do this an would like to get back my points
HiI was unable to install the eSim via the PM app. I also tried scanning the QR code but it says to try later or contact carrier. Can anyone provide me guidance? TIA
I was paying $120 per tax before rewards applied, I noticed payment increased to $150 since May 2019, this is unbelievable. I’ve been trying to submit a ticket, but it only went to 404 Error. Please reply!!!! @CS_Agent
I am trying to login on the mobile app and every time I type in my information the page gets reset. Does anyone have any solutions to this problem.
How can I contact the operator?
Is the price of $34 on the Black Friday Plan the price that it will stay, or is this a short term price offer.
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