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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wrong Phone Number Ported to Public Mobile

Resolved! Voucher number smudged

I bought a voucher to top up my minutes after monthly plan ends and the receipt smudged and I cannot read all the digits to input to redeem

Resolved! Disabling Voicemail

I just want to disable voicemail I don't want to see any calls going to the telus voicemail number 1-647-580-4001.That's not my phone number and I don't want to dial it if I don't dial it, nor have my phone dial it if I don't answer a call. I've tri...

Resolved! Change email

How can I change my account email address?

Text Messages

Periodically during the day I fail to receive text messages from the US. Specifically from one person - from others i get msgs - Even from people in the same town.Also if i walk down the road all the msgs previously sent all come in.Last detail - in...

My cell phone can't call in and out now

My cell phone can't call in and out now, please give a help. Thanks

Resolved! Voicemail notification stuck

The voicemail notification is stuck despite multiple attempts to get it resolved with @CS_Agent. I have tried to following:Reset voicemail passwordReset phone services app (Samsung) - notification reappears after restart Did a network resetRestarted ...

Resolved! referral

I provided my referral code to my friend, who just signed up with Public MobileHow long before I see $10 rewards bonus get added to my account and his ? Louis

Resolved! Autopay didn’t work so account suspended. When I try to pay, it says something went wrong

Autopay didn’t work so account suspended. When I try to pay, it says something went wrong. I’ve tried a different cc but same thing happens again. This has happened on two family accounts so far.

Resolved! Can't Get Into My Account

I went to update my credit card information and when I went to sign in, the code will only be sent by email which I don't have that email address anymore.

Resolved! Phone reactivation

I’ve been away for 2 months my phone is not activated

Resolved! reverse the redemption the 15pt to be used at a later date

I just redeemed 15pt and realized it has a time limit, so I would like to revers it and use it another time please.

No signal, Paid Active account, but my phone just don't have signal

Hi, my call/text stopped working last night. I have an iPhone, and it can read the sim card but can't get any signal (been shown SOS mode, which means it can read the carrier info but doesn't have signal). To make sure it's not my iPhone issue:I trie...

Resolved! account balance back to debit card

Hello, I would like to return money from my account balance back into my debit card.Thanks

Suspended Account?

So my account is suspended. I paid for all of February, and now that we are in march I am I owe for all of February?Why funny is I changed my plan to a cheaper plan, and your now asking for that plan rate. I lost a **bleep** good promotion, and I am ...

Promotions for existing users

Is there a forum for what promotions are posted for existing users? Been on the same plan 2 years and looking to upgrade maybe.

Resolved! Point System

What is the 3X - point mean and how do you redeem those points every month? Does it do it automatically or do you have to redeem them manually?

Phone calls not working

Hi my account shows as active on my accountmy payment cleared today but when I try to make a phone call it says that my phone is not active - can you look into this matter ?!

Resolved! Data

Once again, I used my points to get data. And waited 24hours and it's still not applied. Then again I wasted money on buying data and nothing. I've signed out and in. Turned off my phone n data. Why does this continue to happen. ??!!

Resolved! My auto payment did not go through, my account suspended

My auto payment did not go through, my account suspended. Made a payment. Still suspended.

Cannot text out?

I just reactivated my plan. I can receive and make calls. I can receive texts. However people are not receiving my texts. I have: reset network settings, cleared message cache, rebooted, reinstalled sim card. I am not blocked on their devices. I have...

Resolved! My phone stopped working today. My bills are paid. I cannot make or receive calls or access voicemai

I need help, I submitted a ticket and have spent hours trying to fix this but it makes no sense. The phone it self is fine and I tested the sim card in another phone and I still cant make or receive any calls. This is really stressful as I am missing...

Resolved! Lost Login Credentials

I forgot my sim card and login credentials. Plz help me to recover them and activate my new sim card with same number.Thanks

Resolved! Does the 500 one-time Int'l LD bonus ever expire?

Does the 500 one-time Int'l LD bonus ever expire?

Phone Bill Payed

I topped up my funds, but my calls are still not going through.

Resolved! My email isn't linked?

Why can't I login with a phone number, apparently my email isn't linked. I can change my password, but not my email. This is pissing me off. I need to get into my account within the next 24 hours or I loose my phone number because my credit card is a...

Resolved! 1st time using hotspot...no internet?

I tried using the hotspot on my phone with 3 different devises. They all connect and show good signal. But no internet.How do I correct this problem?

Resolved! Conditional call forwarding BROKEN

For the people that were affected by the March 2023 outage, they can no longer use the conditional call forwarding codes: when you enter the code, it says “unknown request error”. When can this be fixed?

Resolved! US roaming add-on - data not working

I purchased the US roaming 15 day data talk text pack. Texts are coming through but data is not working. Any idea why? I'm in Fargo ND & it didn't work in Grand Forks ND either. It shows the roaming data in my add-ons. And I have 4 bars with the R be...

US Add-on failed to add

I added a US Talk/Text $15 plan two days ago and while it shows in my recent payments it has not been added to my account and now I am stuck in the US with no service. Help!!!!

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