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Forum Posts

Long distance not working

I have the $25 for 30 days plan, which includes Unlimited Canada-wide Talk. I'm currently living in Ontario, and just tried calling my nan who's in Newfoundland, and I got a message saying that I do not have the correct add on for long distance calli...

Kkahwu by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

unable to use data

My data got finished before my due date (10/16/2019). I have renewed my plan but still cannot use my data although i can make call.Any help? What do i need to do?

kingsley by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

iPhone Voicemail Notification

Hi all, Just ported to PM from Rogers. Is there any solution to the lack of voicemail notifications yet (other than dialing in frequently to see if there are any messages)? I'm hoping the Mods might have some kind of indication as to a timeline on so...

ajkm by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Private messages/Community posts

What do you do when the private message you wish to send receives an authentication error because it is too long? Can you copy an paste it into a community post or? There are no personal information included so a public post to reach the recipient is...

No Service with credit on the account

Hello,My last payment was on September 20th for my 3 month plan, and should expire on December 18th. I changed my card number at the time and the payment went through . On October 11 my account was suspended as they wanted another 60, so I paid that ...

yvonneY by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Can I use Public Mobile to forward calls & texts?

We've moved to France for the year and I'd like to forward calls & texts from my BC mobile number to my French mobile number. Services like Number Barn, Tossable Digits & are apparently unable to port my 604-885 number (Sechelt, BC). I believ...

greg5 by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

Resolved! Problems with porting number

Hi - I'm trying to port my number and it seems to have partially worked....I'm getting some text messages but no phone calls. It's been about 16 hours since I started the process. I received a text saying to complete my activation, I need to go to pu...

alula008 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Can't make calls

Trying to call my father and when i dial out I get "Hi, Public Mobile here. Sorry, talk is not included in your current plan..." ...and directs me to selfserve section of the site. I have unlimited talk for both usa and canada and never had a problem...

Shane_1011 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos


Not letting me get promotion

Turbaco by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! forfait a 15.00

Si Public Mobile prend le paiement chaque mois sur ma carte de crédit sur le forfait a 15.00,est-que j'aurai droit aux 2.00 de rabais par mois en plus des 250mo de données?Je suis avec Rogers a la carte et je voudrais garder le meme de téléphone.

Languedoc610 by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Phone add ons

Is there not an option to pick a package for an add on by what we want? I wanted a phone for my child with just unlimited talking and texting no internet..

Rascal1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

New user. I keep getting spam texts from stores

Is that normal? Is it part of the service public mobile is offering?I registered as a new user and I keep getting offers from stores like urban planet and susy sheer. I haven't even shared my number with anybody yet. Not even my friends and I'm getti...

Resolved! Privacy Protection Password

Hi Friends, I am new in town but with Public mobile for last 7 years. I never had any problems before but a few days back I was having problems in sending Textg Messages, I could receive it but could not send it. So as per the Store sales person, I c...

saajid by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Phone # Displayed in phone info is different from phone # Ported in!

Hey Folks, So, I've just recently switched back over to PM after paying those OUTRAGEOUS fees with my other carrier and brought my s10+ over with me! Here's the scoop: Purchased SIM Card, created account under a temporary #, and either that evening o...

GSATV by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos


My LG Model C800C isn't on the list. How can I tell if it is compatible?

cedars by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! My account

Forgot password to my self serve can’t reset password can’t get into my email inbox for the link.

Brettleryan86 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Device compatibility issue

Hey there? I presently have a clunker IPhone 5S unlocked from bell on freedom mobile but im frozen when I comes to switching to public mobile as I don’t think my phone will work however I don’t have the ability to Upgrade my device due to financial r...

Richmurray by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

usage wrong in overview compared to usage history

Hi,My son's phone is constantly running out of data. I assumed it was him, and would buy addons.The last addon i bought was 200 megs - on Oct 8.The overview shows 195/200 used.However in the history - he has only used 159 megs.How can this be? I knew...

Robert5 by Good Citizen / Bon Citoyen
  • 15 replies
  • 1 Bravos

T-mobile settings

So, I have the $60 US Roaming plan. It defaults to T-Mobile, but nothing works. If I force it to AT&T, talk, text and data all work. Is there a setting for T-Mobile that I need to change?

Paid But Plan is Not Working

Hi there! I received a message from PublicMobile saying that my payment was successful, but when I try to text, call, or use my data, it does not work. Calling produces a message saying that there is no active plan. Help is much appreciated!

jijundl by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Community rewards: August rewards(Sept.)

Can someone please tell me what day in September the August community rewards were awarded? As in when did they appear in your account? My renewal date was September 7th and if I remember correctly they were awarded late...and my community reward was...

Resolved! closing account

how do i close the account without porting the number?

shawmail by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


public keeps sending annoying and useless texts to my phone about do i stop public from sending me their spam texts?

shawmail by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Plan feature expired

I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my ...

JCN by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Payment charged twice

I made a payment on my account in order to add money to buy an add-on. I was charged twice on my credit card. In my accound on Public Mobile, it only shows up once. How do I get a refund for this mistake? Thank you.

omusat by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Call forwarding

I'm needing to call forward the calls coming into my public mobile number to my home phone for a bit but I can't seem to call forward to any number! I keep getting the response "unexpected return from network" Does anyone know how to instigate call f...

slamdunk58 by Good Citizen / Bon Citoyen
  • 20 replies
  • 1 Bravos

Resolved! Payment happened twice, can I get refund of one payment

Hi, I am a visitor to Canada. When I tried to change the plan (35$) and made a payment, unforturnately payment happened twice (two time 35$). I may not use the network from next month. Can I get a refund of 35$?

richardforc by Great Neighbour / Super Voisin
  • 14 replies
  • 1 Bravos

no data on asus zen phone 3 android 7.1.1

Tried the solutions on the forum for setting the APN but no luck. Sim works fine on my old phone. Name: Public Mobile / Mobile InternetAPN: sp.mb.comProxy: Leave blankPort: Leave blankUsername: Leave blankPassword: Leave blankServer: Leave blankMMSC:...

adronis by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos