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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service

Input my money on my account and device has not resumed

Resolved! Lost phone, want keep old number with new phone

I lost my phone, with my SIM card in it obviously. I want to keep my old number and add my new phone to my account. Not really sure how , simbot wasn’t helpful

Public Mobile + OnePlus Nord CE 5G - APN Settings

Hope this saves someone else some time.Tried several apn settings found on line, this is what finally worked for me: Name: Public Mobile SPAPN: sp.mb.comProxy: 74.49.0.18Port: 80User Name: not setPassword: not setServer: not set MMSC: http://...

best plan for US roaming

i am going to the US for some time and am looking for a cost efficient plan. i won't need data, just the ability to make or recieve calls/texts. does the $15/mo plan include US roaming? any suggestions on which plan fits me best?

Resolved! Activated a SIM but getting 'forbidden' page when signing in

I have just activated my SIM with you online and tried signing in but repeatedly got the Forbidden page (using different browsers, clearing cookies etc. as suggested on Forums)

Resolved! Account still suspended after payment

Credit card expired, PM account got suspended. Updated CC info and topped up account, but it’s still suspended. How do I fix this?

Where’s my SIM card

Hi,I lost my phone so ordered a new SIM card money has been deducted and it’s been 10 business days,where’s my sim?

Resolved! Account Suspended

Please advise: account is suspended! My grandma doesn’t remember her login info. Tried to submit a ticket but unsuccessful because my grandma doesn’t remember. I’ve bought $80 in vouchers and it’s still not working! Please help! Thank you!

Resolved! Conditional Forwarding with VoLTE

I was converted/enabled for VoLTE service with Public Mobile today. Indeed, I remain on LTE or LTE+ while on a call now. Great! Call setup is imperceptibly faster and call quality is exactly the same, so most people won't notice any difference. But i...

Cant reset my username

I've tried the login help options but am unable to change my username but only password as I can no longer remember it.

help

hello I was wondering if anyone could help me out... I'm having trouble logging in because the email that's on my self serve account I do not use anymore nor can I use so I have a new email.. but everytime I sign Into my self serve they want to sen...

new activation fails

Hi all, (new activation will be porting over current number from Virgin Mobile) I've tried all the suggestions: -tried clearing cache -tried incognito mode -tried restarting fresh browser session on every attempt -tried multiple credit cards -tri...

Resolved! Can't create a ticket while services suspended

I am trying to create a ticket regarding payments while my services are suspended.The workflow is failing at Step 3. Verify your identity where "Verify using SMS" won't work because of suspension and "Verify with My Account Credentials" is failing wi...

Can't reactivate service. Need help!

I choose to defer payment for a month and now I can't seem to resume it. I tried to "Reactivate My Account" couple of times and also waited for 30 mins as mentioned but so far my service hasn't started. After the first time I did see a $30 card payme...

Resolved! If I'm still under old loyalty program, does it still reduce by $1 per month after 1 year? Also...

Just checking if I get the additional $1 off every year for loyalty (I know up to 5 years. I'm approaching year 2 and wondering if I should just switch to points. Also, if I upgrade my plan, do I have to switch to the points loyalty plan? Thanks

Questions about VoLTE being enabled

I received a text message that VoLTE has now been enabled on PM's network. I have two questions about this, and haven't been able to find answers elsewhere on the Community, so hoping someone can help: 1. The message says that my device does not supp...

New phone number with new SIM card?

Hi, If I bring my own phone and buy a plan and SIM card with Public Mobile, will that change my phone number?

Resolved! Activating New Number/Transferring a Koodo Number

Hello,I'm trying to move a friend's Koodo number over to a Public Mobile SIM, but it just spins forever.I decided to just create a new number instead. It is currently spinning also. I'm not sure how long it will take.For some reason, when I try to ve...

Group Texts

I have always been able to send group texts and for the last 2 days can only send individual texts. Anyone know why that would happen? Thank you!

Resolved! Verification Codes

I signed into my account successfully then somehow got signed out. I went to sign in again and was being sent verification codes over and over. I followed the suggestion to change my password if I was having problems logging in. but I am still bein...

Resolved! Can't activate SIM

I am trying to help my gf with transferring her number from FIDO and activating a SIM. I am having a few problems:- I cannot enter her first name in the field. It is too many characters.- I cannot get past the credit card payment, even after trying s...

Resolved! I can't verify myself

Hi, I need to submit a ticket but couldn't verify myself. The first option doesn't take my username and password. The second option requires a pin which I don't have. Third option I filled up last payment details, account number, etc but there was on...

Resolved! Activation

Trying to activate a new account, nothing happening, just get the little circle going round and round.

Resolved! Porting issue from Fido

I am having an issue from porting my phone number from Fido to PM.The PM agent has been helping but still not solved the issue. Here is the issue now.When the Fido SIM is in my phone, everything works fine except that I do not receive any incoming te...

Call minutes deducted for checking voicemail even using another phone

I'm using the $15 plan. If I use another phone to dial 647-580-4001 and check my voicemail, I found that minutes got deducted. Is't right?

Data not working - Ontario

Does anyone else in Ontario have issues with their data? Everything else works fine but the data has not been working since this morning.

TOO MANY PROBLEMS

Issues during sim card activation

Okay, I feel I've tried everything... 1. I started by trying to activate a new SIM on my phone browser. Just got a spinning circle on the Activate button.2. Decided to try on my laptop and Chrome browser. I kept getting a processing payment error des...

Resolved! Volte

Not a question just a commentafter reading VoLTE (Voice Over LTE) FAQsCustomers who activated on the Public Mobile network after February 22, 2023 will automatically have their customer profile enabled with VoLTE (Voice over LTE). Customers who activ...

Activating SIM card error 821

Activation error 821

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