Can't complete sim activation.

[Sire_Williamson]

I've been public mobile for nearly 5 years now. 
I recently got a new sim, and was going to transfer a long standing landline.
When I started the activation process, I created a new account for the number, but then got this error immediately after it was created.

I can not restart the process, because it says the e-mail already exists, and I can not log in, because when I do, I get this error. Please help.

[Sire_Williamson]

Talking with them now.

[Sire_Williamson]

Not able to get that far.

[BKNS27]

@Sire_Williamson 

No problem, you didn’t state what you did on your posting so I thought this could be the issue.

Since you submitted a ticket, just wait for an Agent to investigate your issue.

[esjliv]

@Sire_Williamson - when you started the activation in the app, did you get an option to choose the "I already have a SIM card" ?

[esjliv]

Can they help you here @Sire_Williamson 

Click this link to use the: Public Mobile Online Activation Assistance

[Sire_Williamson]

I know, I did that. I used a new e-mail address, and did all that cache clearing. It does nothing to fix the problem.

[BKNS27]

@Sire_Williamson 

You will need a second email address to port your landline over to PM.

Your first email address is for your existing 5 year cell service.

Clear the cache and go incognito on your browser then create a new account with a new email for porting over your landline. 
Note that it may take a week to complete the porting for landline.

[Sire_Williamson]

That all didn't work.
I have submitted a ticket.

[Sire_Williamson]

I'm transfering to a brand new account, and I created that new account. It was after I created that account that it failed. The account will not let me log in, to continue the activation process.

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If everything fails contact agent to avoid any more serious issues.

[esjliv]

@Sire_Williamson - are you transferring the number into an existing public mobile account? If so see how to transfer your number through My Account:

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number

OR, are you transferring your number into a brand new public mobile account? You need a unique email per each account.   Also, you need to activate the new account through the public mobile app.