Unable to connect to mobile network.

[slickclyde252]

I cannot call/text nor receive them. It says I am unable to connect to mobile network when I try to call someone. I tried rebooting, taking the sim card out and putting it back in and even tried putting it in another phone.  It still says unable to connect to mobile network. I tried calling my phone from my home phone and it just continues to ring, My phone doesn't ring though. I am pretty sure I need to get in contact with an agent.

[slickclyde252]

Alberta, high prairie. 

[softech]

@slickclyde252 which city and province is that?

[slickclyde252]

thanks for the links, there is indeed an outage in my area. 

[esjliv]

@slickclyde252 - were services working ok before this?

Check for outages in your area:

• https://www.telus.com/en/on/outages
• https://istheservicedowncanada.com/status/telus
• https://downdetector.ca/status/telus/map/ 

[slickclyde252]

It seems others  in my area who use public mobile are experiencing the same issue. So its not just me. 

[dust2dust]

Can you log in to your account? Is the account active? Did you have a credit card problem recently? Dial 611 and tell us the recording you get.

[softech]

@slickclyde252 

does data work?

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active, 

•  first try to change Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• Also, try the phone in another area if possible, it could be just a local network outage

   if nothing works, please message support and see if they can refresh the account on their end

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there