[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New phone
How do I switch my eSIM and account information to my new iPhone?
error porting a number
At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s
no service
Hi,I'm a new customer and I don't have cellphone service. I try to connect to my account and I get a forbidden a1 message.Can someone help me? Thanks
Resolved! 2 phones with rogers
I have 2 phones with rogers each has their own account but under my name. I have switched one account to PM. Do I have to make a 2nd PM account in my name with say my husbands email or can I use use my husbands name and email on PM and still port t...
Not able to send/receive sms
I just switched to Public Mobile. I successfully transferred my number from my old service provider and am now able to make/receive calls, but texting is not working. I am not receiving texts and when I go to send one, it won't go through and I get a...
Resolved! Unable to update payment method
When I try to update my payment method, it says "Sorry, we’re not able to process this request at this time. Please try again later." and I am not able to update it. Anyone knows why and when this can be fixed?
Text messages
I’ve switched to PM about two weeks ago. For the most part it’s worked, but my group messages haven’t worked. Now today I’m not getting any text messages. I have an iPhone 8 so it is older. I’ve checked everywhere I can think of, in settings. I can’t...
Can't modify account / Can't submit ticket / No service
Requested to have my number ported yesterday. I have no service on my current cell phone. I've paid the fees to PM. I can't access my account to modify it. Trying to submit a ticket I get the "forbidden A1" error, and there's no service on my phone.
Cannot make calls
For some reason I cannot receive or make phone calls.Could you help with this please
Resolved! New subscriber trouble linking sim card
I ama new subscriber and setting up account. At the point have entered sim card # which is valid and then says LINK SIM. I push this button butnothing happens. I plan to port rogers # during activation. How do I link sim.
Not registered on network
My phone was working fine until two days agoI can't make or receive calls Or get data or textWhat do I do?
Resolved! setting up new c/c to pay bill, error
Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would...
Fee charged for 3 months and without access!
Rogers told me Public Mobile did NOT port my number. But you are still charging me for a monthly plan!! When I try to reset my password, they send it to a phone number I don't even know. And with no REAL representatives it's impossible to get help fo...
Resolved! Help me understand my new discount
With the recent upcoming changes to the rewards system I'd like to understand what my new bill will look like before my billing cycle starts again later this month. Currently on the $15 starter plan with $2 pre-authorized payment discount and $4 in ...
No service
My account is on auto-pay and renews today. It has not taken payment out, and I have no service this morning - I can’t make or receive calls and have no internet outside of wifi. My account shows that I’m subscribed and up to date. Help!
Joining the list of ppl who are experiencing dropped calls
Been a customer for 2-3 months now and I travel all over Ontario (401 corridor) and experience frequent dropped calls. Some times I can be talking for an hr, some times it can be 10 mins, call drops.I am using a Samsung A71 and everything else works...
Canada to England calling
I have a bonus of 500 International long distance minutes…I have only used about 20 of those…but I can’t seem to get through to England:( what am I doing wrong?
Reward Points
Got a message in the app saying that I'm getting five points as a bonus logged into the reward center and I have no points. Can't believe that tellus a massive company can't even get a website right, their useless chatbot didn't have any answers eith...
Mexico
Is there a way to use my public mobile number, phone in Mexico ? Like is there a plan available like the US plan?
Porting a number over from Bell to Public?
Does it take up to 3 days for an existing number to be ported over from Bell to Public Mobile? I switch carriers yesterday, paid off my outstanding bill with Bell and I seem to have full access to my PM subscription. However I have no service anywher...
Transfer number
I just subscribed for a plan a few days ago , payment already taken and when I follow the steps to activate, it doesn’t accept my existing number that I want to transfer it keeps telling me that it’s invalid then it is asking me to click Help and wh...
Resolved! Would this phone work on PM network?
Samsung Galaxy A05s International Version
Lost sim
I have lost my Phone and my sim card. I need to sign in to my account but the system is asking for a one time password (OTP) sent to my number by text message. Ɓut I have lost my Phone and can not get that OTP. What can I do to sign in to my account?
Resolved! What is my PUK code
my phone recently ask for a PUK code to unlock my SIM. Can a moderator help me with this. I created this account because I can not log into my sim card account because I can not log in with out the varication number.
Porting Out Issue
Hello, I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account sho...
Forgot Pin and getting Forbidden Ai loggin in
I lost my pin and can’t pay my bill through calling 611 , aswell as when I’m signing i get a blank page saying forbidden Ai when I’m logging in I will attach a screenshot
Help with restoring my phone number and esim
I accidentally cleared out my phone number and managed to delete my esim. Can anyone help me to try to restore my phone number and esim? Right now, it shows SOS but no public mobile service
Resolved! Not all plans listed on app
I am seeing a plan for $23 listed on my laptop when I browse PM subscriptions, but when I go onto the phone app, it is not listed. Does the app need to be updated? The subscription was just posted in the last day or two.
Payment unable to be renewed; Visa card expired so tried to renew with new visa card for to no avail
Hello, I am so frustrated for the past two months. I have been trying to renew my payment with visa card and to no avail. When I submitted the card etc the payment just couldn't get through. Can you check?I have been trying to pay since February a...
plan change
hello just wanted to know i wanted to change my plan to 29 per month , please advise should i do it today on 30 april or on 1 May
