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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11143 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

PUK LOCK

My phone is now asking for a PUK code and public mobile has no customer service line which you would call for any other provider.. so I tried to login with my email and it didn’t work, and when I typed in my email to send me a verification email for ...

Brickman236 by Good Citizen / Bon Citoyen
  • 782 Views
  • 18 replies
  • 0 Bravos

data add-ons not working

Hi there,I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g) Thanks

chalmets by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: my plan suspended

My plan was suspended today!!  They did not activate auto-pay which they have been doing for over a year.  What do I do...can't speak with anyone!!  Very very frustrated  What can I do?? 

Parkland by Great Neighbour / Super Voisin
  • 503 Views
  • 8 replies
  • 1 Bravos

Resolved! Can't log in, reset password not working

Hi,I recently switched to a new phone provider and did port forwarding to keep my old number. Coincidentally, the next day I could not log in to cancel my automatic payments to PM.I've tried using a new browser, incognito mode, deleting cache/cookies...

mellymel by Great Neighbour / Super Voisin
  • 379 Views
  • 4 replies
  • 0 Bravos

Transfer Koodo phone number to new Public account

I have been trying to transfer my Koodo number to my new Public account which I activated this morning. I have submitted a ticket number with a request to chat with an agent ticket number 248484-199more than 2 hours ago and I still have not received ...

Sheri1000 by Great Neighbour / Super Voisin
  • 645 Views
  • 10 replies
  • 0 Bravos

Resolved! new preowned phone will not turn on

Hi there,I have been a public mobile client for over a year now.  My old phone is broken and not working great - I decided to order a new preowned phone from public mobile.  I assumed I can just move the same sim card over to the new phone?  The phon...

dan2joc by Good Citizen / Bon Citoyen
  • 822 Views
  • 18 replies
  • 0 Bravos

Resolved! Phone

Hi I am travelling to UK if I buy the UK add on package for minutes, will that be okay to use my phone over there to call back home to Canada? Will my data also work over there? thanks 

K13thompson by Good Citizen / Bon Citoyen
  • 524 Views
  • 11 replies
  • 0 Bravos

sighn in

Having trouble signing in, changed password still nothing happens , is there something wrong with the system ?

Nick67 by Good Citizen / Bon Citoyen
  • 141 Views
  • 2 replies
  • 1 Bravos

Resolved! join in public mobile?

1 .having a family member thinking about getting a new phone number, really dont like this new point system,any other good deal?2. i have two $15 now all paid zero which are nice. if I update one to $25, do I get to keep the old rewards system? or wi...

kateyyj by Great Citizen / Super Citoyen
  • 336 Views
  • 8 replies
  • 1 Bravos

Resolved! Broken item in delivery

I ordered a reconditioned phone which was delivered yesterday and which I thought was broken but it turns out the charger is broken. I’ve been searching for an hour and there is literally no one available to ask about purchases where there’s been a m...

Bevh by Good Citizen / Bon Citoyen
  • 551 Views
  • 12 replies
  • 0 Bravos

Resolved! Hi

I forgot my email adress   

Donjohnn1 by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working in most urban parts of USA

I purchased a $20 USA roaming add-on for my trip several days ago. After landing in the USA, I found that calling and texting worked all the time; however, the data portion of my roaming plan only worked in the rural areas. In large cities, my phone ...

petersun by Good Citizen / Bon Citoyen
  • 402 Views
  • 5 replies
  • 0 Bravos

Resolved! Deposit not working

I jeep trying to add funds and it keeps saying Oops! Something went wrong, please try again later. I've tried for 14 hours now and still isn't working. Phone is now disconnected. Please help. 

Tgapp by Great Neighbour / Super Voisin
  • 319 Views
  • 8 replies
  • 0 Bravos

Resolved! sms Ghost.

 I'm depleating  my data with sms messages that I have not made . Wake up in the morning to power up the phone find out I have 5 or 6 outgoing sms that I have not made . I don't sleep walk. Can someone explain how to get rid of this ghost.  Thanks 

Tob1onone by Good Citizen / Bon Citoyen
  • 332 Views
  • 9 replies
  • 0 Bravos

Resolved! update email address

So my current email address on my Public account had been locked out. So I can change everything on the profile. I need to change me email address. Why is this so difficult? I was able to do it with my Babk and Amazon.  But here, it seems I can get w...

fastraver by Good Citizen / Bon Citoyen
  • 482 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan upgrade?

I'm not the smartest guy around but you'd think I could get to the 4g plan without help  ut no....I wanted to upgrade to the 41 $ plan and I find the app to be less than  intuitive for me at least. Do I have to cancel my existing plan first?How do I ...

oldslow by Good Citizen / Bon Citoyen
  • 448 Views
  • 6 replies
  • 0 Bravos

no internet connection

Moved  old SIM card to new  phone UMIDIGI f3S ( unlocked) and no internet connection.

marek1 by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos

Travel overseas

Hi, I booked a trip to France for 2 weeks.How can I use my phone plan while I'm there?

chantalbel by Great Neighbour / Super Voisin
  • 652 Views
  • 11 replies
  • 0 Bravos

Potential Credit Card Surcharge?

I saw that Telus is applying for permission to charge a 1.5% fee for credit card payments  from October (https://globalnews.ca/news/9055717/telus-credit-card-processing-fee/). Any ideas if this would apply to Public Mobile too?

DoctorG by Great Neighbour / Super Voisin
  • 708 Views
  • 5 replies
  • 1 Bravos

Resolved! Overcharged

Hello I went to reactivate my account because I couldn’t call or text out and my account was due for payment but I’m normally on autopay and I changed my plan when I did reactivate and now I have been charged for both my old and new payments please c...

Resolved! cannot submit a ticket

hi I have spent an hour trying to submit a ticket.  it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not val...

graybo by Great Neighbour / Super Voisin
  • 344 Views
  • 4 replies
  • 0 Bravos

No activation after voucher payment.

The upgrades messed things up.My plan is $40 per month, when I log into my account it shows there is $43 dollars in there, but it still will not activate.Is there someway to get it activated?

Bnormh by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

Add on

I have added funds to my account and am trying to add on US package with data ….. for over a few days it will not let me add the add on tho my plan. It says oooops something went wrong and try again later. This is very frustrating as I am travelling....

Ruthann1234 by Great Neighbour / Super Voisin
  • 184 Views
  • 5 replies
  • 0 Bravos
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