Payment was done and credit card charged, but error occured, still at the payment page

[dnblade]

The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the button it shows me again payment page

[jennifer123]

looks like the payment dropped! It was under "pending transactions" yesterday and up until not too long ago, but now it is gone.

[jennifer123]

i shall consider doing the same. thanks for your support!

[dnblade]

Exactly, if nothing is gonna happen until Friday, I'm gonna report transaction to CIBC and don't be nervous anymore

[jennifer123]

nope…i assume u haven’t heard anything neither?

[dnblade]

Do you have any updates?

[jennifer123]

keep me posted! This is frustrating 😞

[dnblade]

I did same, waiting for CS reply

[jennifer123]

I just got the same error, checked my bank and the payment is pending under my credit card. I've opened a ticket with CS.

[dnblade]

What do you think about response time from support? I've never had experience with PM support..

[dnblade]

Was using browser, not app

[hTideGnow]

HI @dnblade 

did you use browser or app to subscribe?

since PM took the money , check with support agent, 

please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437