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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

It won’t instal the eSIM

I have completed steps 1-4 but step 5 asks me to pick a phone number then it will install the eSIM. But it doesn’t work and every-time I try to contact a customer support agent it ask me to log in but I’m already logged in!!

Can’t use my phone to send messages

Need need can’t use my phone to send iMessage or text to most of my contacts.

Resolved! Subscription change

I want to change to the $19 plan. But when I'm logged into my account it doesn't give me the option for the $19 plan?

switching phones - how to do this?

I am going to buy a new iPhone but I still want the same number and phone plan. I have always bought my phones upfront (ie. not connected to a payment plan), so I would like to transfer my current public mobile number and plan to my new device. How d...

International call add-on cancellation

Hello, I just purchased a 300 international call to call my family in Iran. But when I call, a public mobile connection error comes up. I assume maybe Iran is not in the international call plan? Is there anyway to cancel the add-on and get a refund?

Disappointed that Korea isn't included in international calling plans

Hi Public Mobile Community,I hope this message finds you well. I wanted to share my disappointment regarding the current international calling options available with Public Mobile plans.As a member of the Korean-Canadian community here in Vancouver, ...

Mobile data suddenly not available

EDIT: Somehow my mobile data got disabled - not sure if it was a phone glitch or something else. In any case, this topic can be removed/deleted. I went out tonight a couple of hours ago, midtown Toronto, and I noticed that my mobile data was off. Res...

public mobile not releasing my number when transferring to a different company

I have tried to transfer my number out of public mobile a couple times but the transfer fails when the number isn't released. What is the next step?

Esim won't update to a number change

OK so I bought an esim and subscribed to another plan to have two accounts, I made a separate account on the app to do this for the esim account. I changed my number on the app, however it won't update to the new number on the esim. This is with publ...

Number transfer

How can I transfer a number to this company? More specifically from lucky mobile to public mobile?

ACCOUNT EMAIL RESET

I’ve been with public mobile for several months, the email which I registered with have been compromised and I no longer have access to it. I cannot login and when I try with my phone number it say it’s not associated. I’m looking to gain access to u...

signing up with multiple phones

I just signed up and my sim is on the way, but I wanted to transfer 4 lines over from Rogers. I can't seem to do that until I activate my first line. Is this right?

Resolved! Landline port

Hi All,I am porting my number from a landline. Public Mobile keeps sending the verification of identity to my landline, which does not do texts or e-mails. I cannot input the 'verification code' as my landline cannot send me a code to verify. Any adv...

My service is not working

Hi Public mobileI am having trouble with my service it's not on a network how do I fix it. I will want to use my same phone number.

I have accidentally deleted my esim.

I have accidentally deleted my esim and i cannot confirm my full access to my account in order to perform a sim swap. What can i do because i need that number as soon as possible.

Need help manually porting a number

Something went haywire when I tried to do it on the web. Haven’t received any notification from my old provider and it’s been over 90 minutes

NO RINGING SOUND ON OUTGOING CALLS TO MOBILE PHONE OR LANDLINE

I have a problem - > NO RINGING SOUND ON OUTGOING CALLS TO MOBILE PHONE OR LANDLINEI have a LG G8 ThinQ phone.I have noticed this issue after changing my phone plan.FROM $27 ULCW Base Plan-6GB Data-4G to $26 ULCW Base Plan-20GB Data-4G Purchased Apr...

Money back

How do I get my money back I was overcharged my plan renewed and now I have a credit I would like my money back in my bank

Call iran urgent

Hihow can i call iran? International add in will work?

Cancel SIM order

I’ve ordered a SIM card but I’m wondering if I can switch to an eSIM and cancel the physical SIM order?

Need Help Downgrading to $19/mo 1GB data unlimited talk & text Canada wide plan

Good afternoon,I no longer have any need for my current $30/mo plan, and I would like to downgrade. Your website has a $19/mo plan available but I am not able to switch to it on the mobile app or on the website since you are not making it visible. Pl...

Resolved! Urgent help needed

I was trying to port my son’s Bell number to Public Mobile. His phone/account was under my name. I accidentally ported his number to my own active line, and now my original number is gone and appears replaced by his. I need to recover my original Pub...

How to activate physical sim after selecting e-Sim option?

Hi, I purchase a physical sim due the strikes, but had originally selected the e-sim option. How can I activate the physical sim? Do I still go ahead to activate the e-sim first?

Transfer number

It's saying my number isn't Canadian and I need to transfer it. I do not have my old phone and sim but they are working

Resolved! Dual Sim phone

My phone can have 2 Sim cards thus giving me 2 different phone numbers. I'm starting a business and want to know if I can avoid buying a second phone buying just using this dual Sim feature do I have to constantly switch between both Sims or can I al...

I need to cancel an Add-on I want my money refunded IMMEDIATELY!

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...

Port taking over 9 hours and not complete, moving from iPlum

Hi there, I am waiting a while to port in my number from iPlum (a virtual carrier). I've already set up and unlocked the number on their side, and paid for the port out. I contacted their support 4 hours ago and they advised no port request has been ...

Resolved! Can’t get the 6 digit verification code

Hello, so I recently left Fido. And I wanted to transfer my number to public mobile so that I don’t lose it. Now my account with Fido was cancelled BEFORE I transferred to public mobile. Which I believe (but didn’t know) includes my phone number aswe...

Resolved! Can't access my account, loops back to homepage. How do I contact support?! The chatbot doesn't work

HiWhen I click My Account I put in my login details but then it just goes back to the homepage. Even if I type "myaccount.publicmobile.ca" I just end up at the homepage.I have tried different browsers, rebooting the computer, clearing the cache, and ...

SIM Card Not Yet Delivered

Hi,Subscribed to the $30 CANUSMEX plan on May 24 and ordered a SIM card. I still have not received the SIM card. Please provide an update on the delivery.

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