Community

Unable to sign into account

My daughter’s trying to sign in to her account to enter her new credit card and make a payment due today   She keeps trying to sign in and it made her make a new password but when she entered the code to confirm her identity nothing happens

Transfer my number

I subscribed but my number did not transfer 

Cant connect

Hi, I transferred my number to Public Online from Bell. But my phone keeps showing SOS and I can’t connect to cellular. I already replied “YES” to the transfer confirmation text from Bell, but it’s been 6 hours and I still don’t have cellular service...

I haven't received my sim card. It's been 2 weeks

Let me know what I should do

esim ilost

I have installed an eSIM card. I accidentally inserted the original SIM card and then removed it. I can't find the original eSIM card. What should I do?

Unable to download eSIM .

And I have been charged without sending me a QR code to enable me try to download it

Why I was changed $25.95 for a $25 plan?

The change happen from August. I was changed $25 each month before

I just subscribed by no service

I have paid for my subscription, and have received an email via wifi to say that my subscription is active, but no service. Is this normal? 

will the SIM card work in a data-only tablet on 4G

We have a tablet that uses the 4G network to connect to the net.  It uses a SIM card ....I forget what they are called but the SIM card is a standard one for phones, in size, its around a centimeter square.If I sign up for Public Mobile on a 4G plan,...

5g not working

Hey there! I have a Samsung a71. It's compatible with 5g, but it's only saying 2g/3g. How do I fix this? I've tried everything and it's absolutely horrible when trying to use the internet while on the phone, or even sending a text while on the phone....

How to opt out of security verification

Does any one know how I can opt out of security verification ? I don't want to receive code by text or email.  My login password is good enough. Is there a way I can opt out? Such a waste of time feature. 

Need A New Phone #

HiI have to change my phone number, get to many robo calls, and wrong numbers.  I am a customer of yours.  It is recently this is happening to me. Thanks

False voicemail notifications, how do I stop them?

Voicemail notifications keep popping on phone, but when VM checked it states you have no voicemail. This happens often every day for well over weeks on end.How do I stop the false notifications? I keep thinking I might ignore it and then it might act...

Upgrade

How do you switch phone with eSIM to another phone and keep plan and number 

Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

Hi, I’m in India and can’t log in to my Public Mobile account because the 2FA code is sent by SMS to my Canadian number (not reachable here). I need to:Enable email verification or disable 2FA temporarilyRecharge my account (I can buy a voucher onlin...

Question

Im travelling for 7 months and want to pause / cancel my plan. How do I do this? Can I keep my phone number?

Found a phone... need advice

I found a phone with active SIM. Locked of course so I cannot see who owner's friends are to let them know owner should call his/her phone and get in touch with me.Does anybody has an idea how to get in touch with the owner to return phone?

Mobile network unavailable

Hi, my mobile network is not working on my phone 

Sim card activation

Hello, I would like to activate my SIM card from last year with Public Mobile. I received this SIM card last year, but now when I try to activate it, I receive a message saying that this SIM card is already in use. The serial number of my SIM card is...

I paid twice to my plan, what will I do?

Cannot send Videos

I’m using an iPhone and had no problems sending videos before. But today, I cannot send any and I am able to receive videos. I’m also able to send pictures, just not videos. I also tested sending videos to an android phone and it doesn’t work either.

Service outside of canada

I’m currently on the subscription for Canada US snd Mexico coverage. I have a trip planned for Mazatlan mexico. Will my phone work without having to purchase a Sim card in Mazatlan.

This morning, voicemail is not working

I've had this phone for a year and public mobile for about 4 or 5. This morning when pressing the 1 key to access voicemail it says "8b1, your call cannot be completed..." when I look at the number that was dialed, it seems to be the voicemail access...

Can not order a SIM card via home delivery

When attempting to order a new SIM card the system will not allow me to enter a delivery address 

Public mobile app

I'm trying to setup a new subscription and transfer number, but I can't get logged in. Every time I try it brings me back to login page. Iv tried changing password it still the same.