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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1777 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30201 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41890 Views
  • 185 replies
  • 29 Bravos

Canada USA plans

We r currently on a $40 Canada USA plan. I now see that there is a $34 Canada USA play with 25 GB data less which is ok  by me.  However this plan does not list any calling features.  Are the calling features on this $34 plan identical to the $40 pla...

Clapodie by Good Citizen / Bon Citoyen
  • 352 Views
  • 3 replies
  • 0 Bravos

Help logging in.

It keeps sending me the authorization code to a phone number I don’t have access to. And doesn’t give me the choice to send to email. Help!! 

Brian31 by Great Neighbour / Super Voisin
  • 377 Views
  • 4 replies
  • 0 Bravos

New esim text one way/wrong number

I have just setup new service using esim. I selected number. I have tested some numbers from new account. The sending is working sporadically. Receiving is not working at all. The real weird situation is when I sent a successful text to a recipient n...

LuLuSar by Great Neighbour / Super Voisin
  • 214 Views
  • 1 replies
  • 0 Bravos

Resolved! How do I chat with an actual agent?

Can someone tell me how to chat with an actual tech person? This is the most inaccessible company I have ever worked with.I signed up yesterday and found that I could not call out or receive calls today. I went to Walmart, hoping they could help me, ...

Jentaylor by Great Neighbour / Super Voisin
  • 543 Views
  • 2 replies
  • 1 Bravos

Resolved! US Roaming - 5 Days in August

Hello everyone,We will be going to NYC in August for 5 days and will need cell service (talk, text and data).  Does PM have a daily rate for all 3 features?  I did read 30$ per day and I think I read for 10 to 15 day periods, is this correct?I have b...

Rick007 by Good Citizen / Bon Citoyen
  • 898 Views
  • 10 replies
  • 0 Bravos

Redeeming

I have tons of rewards on my Public Mobile app, but for some reason it won’t let me redeem a reward for unlimited text and calling for 15 days and 3 GB of data and it keeps saying my accounts suspended and I need to upload more money when my account ...

Jesse94 by Great Neighbour / Super Voisin
  • 430 Views
  • 5 replies
  • 0 Bravos

Can't receive calls/texts

Hello, I just recently activated and transfered my phone plan from Roger's to public mobile on Thursday night. However, I'm still not able to receive calls or texts. I did get the confirmation code and input that so I'm not sure why the transfer woul...

Draxion by Great Neighbour / Super Voisin
  • 342 Views
  • 3 replies
  • 0 Bravos

Deleted my ESim by accident

Hi guys so i just got a new plan with public mobile. They sent me a qr code to activate the esim. I activated it but when i wanted to log in into my account they sent a verification code. The phone told me that i need to go to the settings to add my ...

Xpzz3 by Great Neighbour / Super Voisin
  • 424 Views
  • 4 replies
  • 0 Bravos

subscribing issues

trying to set up PM for daughter. she was given a new number from Number Transferring team this morning (ends in 1008). She used to have an accountwith Virgin but her dad let it lapse and we can't get access, that's why we're not using her old ph# at...

Need Help. No service

Hello, Just transferred my number following the instructions. However the port was completed before I got to activating the SIM and now unable to authenticate for full access since it is sending text to the phone number which is technically not even ...

MarryTA by Great Neighbour / Super Voisin
  • 264 Views
  • 2 replies
  • 1 Bravos

Esim

Saying authentication  unsuccessful  sends cod to a phone number however not getting   

Carebear12 by Great Neighbour / Super Voisin
  • 300 Views
  • 2 replies
  • 0 Bravos

New Customer - Inbound SMS Blocked

Hi everyone, I am a new customer with Public. I signed up some weeks back but only activated the phone a week ago. I realised that I cannot receive inbound SMS. I made a ticket with Public and it's been a nightmare. Close to 48 hrs of Dear John respo...

irlandee by Good Citizen / Bon Citoyen
  • 468 Views
  • 3 replies
  • 0 Bravos

$10 Promo Credit

I did not receive my $10 credit for being referred by an existing Public customer. The promo code I was given was xxxxxx. It did not work when I entered it. I was referred by xxxxxx.

Larry_Orr by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! Data carry over?

I'm new to Public Mobile and was wondering if I don't use all of my data, does it carry over into the next month? I currently have the 3 month/$19 plan.

Tbayn by Good Citizen / Bon Citoyen
  • 545 Views
  • 4 replies
  • 0 Bravos

Referrals

I forgot to enter the referral code when I signed up.

PeterHarris by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

How to turn off verification for account?

When I try to log into my account, it asks for a verification code but if my phone service doesn’t work then I can’t get a verification code to log into my account. How do I turn it off? 

Cine03 by Great Neighbour / Super Voisin
  • 477 Views
  • 4 replies
  • 1 Bravos

Can't activate sim card

Just got a new SIM card and I can't activate it. The app doesn't work. I get an error message. It says " Error something went wrong. Please try again." I've closed and retried. Restarted phone, nothing works. So then I tried the website and after 2 f...

Unable to get into public mobile account

Have tried unsuccessfully 3 times to get into acct. keeps saying password incorrect. Have changed PW 3 times, received passcodes and entered, all looks fine, enter password and says error.

Josk by Great Neighbour / Super Voisin
  • 464 Views
  • 5 replies
  • 1 Bravos

New Comer Problem

I just switched to public mobile. I can make phone calls but I cannot text. And, I have no data.

Subaru_99 by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't activate new SIM

I tried activating a new SIM (I'm a new customer, and not a happy one) and it won't work on either the app or the web-site. The chatbot is useless, and there is no way to contact customer service.I'm very close to giving up and getting my money back ...

Stealth79 by Good Citizen / Bon Citoyen
  • 1775 Views
  • 21 replies
  • 2 Bravos

International call doesn't work for my country

I want to call my country Iran but international calling doesn't work for my country how can I call my country. Please answer the guys that know about that. Sometimes I get answers from someone who doesn't know anything they only want to collect poin...

Yahyam by Good Citizen / Bon Citoyen
  • 675 Views
  • 5 replies
  • 1 Bravos

Stuck in an activation.

  How is it possible to get the payment out of ''calculation'' status when activating a device. It does it on different pages, networks, or any device you try to do it with.    Thank You.

Arielle99 by New in Town / Nouveau en Ville
  • 261 Views
  • 1 replies
  • 0 Bravos

unable to activate new public mobile sim card

I am unable to move my existing number from Phonebox (Rogers) to Public mobile.I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid I have double checked with them and they confirmed ...

Saskudani by New in Town / Nouveau en Ville
  • 285 Views
  • 1 replies
  • 0 Bravos

eSIM

My sim load incorrectly my phone number say no sim and the eSIM says use as business can someone help?  

Jasonr12 by Great Neighbour / Super Voisin
  • 435 Views
  • 5 replies
  • 0 Bravos

Why is my phone on emergency calls only

Hi, my phone is always payed through pre authorized payments.  Missed one as my card happenned to be full, payed it down and then proceeded to pay manually, I also made a subscription change which should begin at the start of my next billing cycle on...

TM10 by Great Neighbour / Super Voisin
  • 646 Views
  • 5 replies
  • 0 Bravos

Cancel my subscription

I recently brought new phone with Telus and got a new number. How do I cancel my subscription with public mobile?

Teku by Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 0 Bravos

Didn't get the txt message to confirm full access

Signed up and choose esim Replied to port txt from Telus  looks like everything went through   Went into the app and it said we need to confirm for full access  but we don't get the txt message. Tried to resend it but still nothing  What can I do nex...

Greencabbage by Great Neighbour / Super Voisin
  • 335 Views
  • 4 replies
  • 0 Bravos

why can't I activate my physical SIM?

Trying to port over from Telus and using a physical SIM, had some friends do the same transfer this week and it worked fine. The error message I'm getting is that my account number and my phone number do not match but I have triple-checked this infor...

raginhamster by Great Neighbour / Super Voisin
  • 538 Views
  • 6 replies
  • 0 Bravos
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