Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22521 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34000 Views
  • 185 replies
  • 27 Bravos

Redeemed Rewards Data doesn’t work

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated??  How do I get a hold of Public Mobile so they will activate it? 

BlB_419 by Great Neighbour / Super Voisin
  • 357 Views
  • 4 replies
  • 0 Bravos

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Suchee1 by Great Neighbour / Super Voisin
  • 372 Views
  • 4 replies
  • 0 Bravos

Referral

Hello! I forgot to input who referred me to Public Mobile.  Can I still get their account credited, or whatever they get? thank you

pbigattini by Great Neighbour / Super Voisin
  • 208 Views
  • 2 replies
  • 0 Bravos

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

Angie1972 by Good Citizen / Bon Citoyen
  • 394 Views
  • 4 replies
  • 0 Bravos

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...

GeorgeGeorge by Great Neighbour / Super Voisin
  • 363 Views
  • 4 replies
  • 0 Bravos

Can’t make outgoing calls

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is ...

Suejenkins by Good Citizen / Bon Citoyen
  • 922 Views
  • 15 replies
  • 0 Bravos

USA calling

Got USA package but won’t let me make phone calls and I have unlimited calls and texting 

Dunner by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 2 Bravos

Forbidden A1

Forbidden A1 have reset password even though it work, can not log in, redirected toForbidden A1what to do

JOHN68 by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

Resolved! Entered Wrong Account Number

I originally missed the port confirmation text, so I had to reinitiate it yesterday but I entered my old provider's account number wrong but used the correct phone number. I got a text immediately saying someone from Public would contact me "shortly"...

jesso by Great Neighbour / Super Voisin
  • 377 Views
  • 4 replies
  • 0 Bravos

ACTIVATING MY SIM CARD

WHEN TRYING TO ACTIVATE MY SIM CARD IT ALLOWS MY TO PICK THE SUMSUNG ONLY.  I AM TRYING TO ACTIVATE MY IPHONE.

Phone down South

Hi , can my daughter use her phone down south?  on her plan she has a bit of data and unlimited international texts.  Apart from using the hotel Wifi, will she be able to use her data, is there an extra charge for being out of the country? 

FTT by Good Citizen / Bon Citoyen
  • 677 Views
  • 10 replies
  • 0 Bravos

No service

Hi folks,The silly goose I am ported into Public mobile not knowing that there is no service outside of Canada/US. Now I’m stuck with a phone with no service and I need to transfer to a Canadian company that has service in Europe. I don’t know when I...

siegejanko by Great Neighbour / Super Voisin
  • 283 Views
  • 1 replies
  • 0 Bravos

Resolved! Data not working after plan upgrade

Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quick...

KatKitHfx by Great Neighbour / Super Voisin
  • 457 Views
  • 2 replies
  • 0 Bravos

Payment problem

It says they are unable to process this payment I should try again later and I have been trying for 2 days

SandraH by Good Citizen / Bon Citoyen
  • 479 Views
  • 6 replies
  • 1 Bravos

240GB loyalty bonus showing as incompatible

I'm one of the huge set of long-time customers who's being shafted be PM's decision to force us onto the Points program instead of the Rewards program.The 240GB bonus was added to my account a couple of days ago -- but it is being displayed as an inc...

DugMcVey by Good Citizen / Bon Citoyen
  • 685 Views
  • 7 replies
  • 1 Bravos

iphone 14 suddenly no network connection for 2 days now

I have attempted to restart the phone, enable disable the phone cell connection.Reset my network configuration and reformatted my phone but nothing is working, have not been able to make or receive calls for 2 days now.Public mobile support no where ...

oaltalab by Good Citizen / Bon Citoyen
  • 463 Views
  • 5 replies
  • 0 Bravos

eSIM Card

How can I get QR code sent to my email?

TAWATI by Good Citizen / Bon Citoyen
  • 627 Views
  • 9 replies
  • 0 Bravos

Can/us data plan not working in US

I'm unable to use my phone for anything in the States. I'm currently registered on the Tmobile network with full bars 5g but there is no functionality at all. I've tried creating a new apn with the values suggested by public mobile but no matter what...

Lorriam1 by Great Neighbour / Super Voisin
  • 375 Views
  • 3 replies
  • 0 Bravos

Resolved! Verizon Us roaming sucks

My us roaming is so bad that I had to get a at&t  cell plan to get something that would work, Verizon wireless is no dame good when gps stops working and then I get lost because it won’t connect in meany places ie: Southern California 

Resolved! Terminate cellphone service

Hi, good morning!If I want to terminate cellphone service, what should I do?Thanks.

Jack114 by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

Resolved! Promotion

My daughter got a text message about 240 gb of data to be added to her plan for 150 days. I never received a text. How do I go abouts getting that promo

Pine by Good Citizen / Bon Citoyen
  • 780 Views
  • 10 replies
  • 0 Bravos

iphone Xs suddenly can't make calls

Rings once when calling out and says call failed.  Sometimes I see primary and travel lines on top. I f I choose primary the call usually works.   How can I get rid of this new "travel" line? Where did it come from? I also went to setting,cellular an...

marti713 by Good Citizen / Bon Citoyen
  • 332 Views
  • 2 replies
  • 0 Bravos

Resolved! US Talk and Text/VoLTE

WIll the $15 US Talk and Text add-on still work (with VoLTE over 4G/LTE) with no US Data add-on?  Does it require Mobile Data to still be enabled on the phone, even though there is 0 Gb data available ?  Does the Data Roaming setting on the phone nee...

dc2024 by Great Neighbour / Super Voisin
  • 308 Views
  • 2 replies
  • 0 Bravos

Resolved! area code change from Ottawa to Toronto

hi guys, I recently moved from Ottawa to Toronto, how can I change my public mobile area code from 613 to 416 without changing my current plan. any help would be appreciated!

lunagan83 by Good Citizen / Bon Citoyen
  • 807 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.