Community

Refund

I mistakenly kept trying to purchase a sim card and kept getting charged but it wouldn't finish the process of shipping it. Can I get a refund for these 4 sim charges?

Sim card needed.

Why can't I ship a physical sim card?

Scammers Using My Phone Number

Scammers are using my phone number as a "spoof" number and calling people from my number. What do I do?

Nothing is working

I can't use my data, I can't text and I can't call, and I have service and my phone knows that it's on public's service but nothing is working 

Payment

  hello dear  hope change my payment method to this account. thanks ***Message edited by CS_Agent to comply with the Community terms of service.

no internet

why u are giving data packs as a bonus when mobile internet is non existent with public mobile.. and my gear is perfect.. do not worry about that

Roaming

My current plan includes Canada, US, Mexico minutes and messaging. Why do I receive a text regarding add ons when I am near the US border?

Identification code

How do I change the sending of the identification code from telephone to e-mail?

I transferred my number from Rogers it works only to make phone call can't receive any phone call

Can make phone call can't receive phone call or text messages 

eSIM manager on my Samsung Galaxy S20+ 5G (SM-G9860)

Hi All, I know it this is an old question, but I still have a s20+ 5g SM-G9860 snapdragon version with no esim manager option active. I already saw some posts around here and I am wondering if same solution can be aplied on my phone. I am a European ...

Locals in MX cannot make phone calls to us

We are in Mexico.  Locals cannot make phone calls to either my or my husband's number which are on a Canada/US/Mexico account.What is the problem?  How can this be remedied?  

Active account your card won't be charged

As to the topic of your card won't be changed my question is this "what if you don't have a credit card?"

Can't log in or put minutes on

No service in the U.S

My husband’s phone won’t connect to the network in the U.S. we restarted the phone twice, turned airport mode on and off and can’t get it to connect.

Phone number transfer

Trying to transfer a Saskatchewan 306 number and it is saying it's an out of country number 

Voicemail rings

Hi everyone,I am trying to extend the number of rings before it goes to voice mail with no success. I have tried the *61 options in the community but they do now work. I am hoping to increase to 30 seconds as I am missing tons of calls. Any help woul...

Trouble transferring new eSIM. Solutions driving me in circles.

bought a new iPhone 17, tried to transfer eSIM from my old iPhone 14 to 17, and it said unsuccessful.  I tried to login into mobile app with new phone to purchase eSIM and it said unable to, please contact support.  Looking for help to get a QR code ...

I can't access data while in the USA

I have a Plan that offers US data.  When I got to the US I can not access data.  The iphone occasionally shows AT&T but no data.  I tried airplane mode off and on, restarted phone, reset network.  Nothing

CS_AGENT

Activated new plan. Unable to login. It keeps going back to the login page, moment I enter credentials 

Activation

When going through activation process, I got impatient and started activation prior to receiving notice from previous provider. Now unable to activate as sim already registered. Any suggestions as to how to go forward?

US service not working on 1 of two Umidigi phones

I have a Canada -us plan for both my phone and my wife's phone. We were in Tennessee for two weeks. I could send and receive messages but could not make phone calls. I contacted help and followed all their suggestions but nothing worked. My wife coul...

Trying to purchase a new esim

I don't have access to my phone number as the previous esim got deleted and I don't understand why I can't just use my email to verify my identity

Public Mobile App

Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise. 

Text msgs wouldn't send or receive

Hi .  I'm on public mobile service but I'm not able to use texting income out going. I have tried  very on my side here from net work reset to restarting my phone check  all my settings doing factory reset nothing seems to work on my side here. ***Me...