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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! xxxxxxxxxx@yahoo.com

How can I get my sister's email removed from my account

Resolved! changing porting number

even if i clik on add on tab i cannot see CHANG NUMBER tab

Resolved! Loyalty rewards partially missing

Hi, I"ve been a member for a while and have been gettings 15$ loyalty rewards every 3 months. In my latest 3 month bill, I only got 5$ loyalty rewards. Is something wrong? I tried to open a ticket about it with SIMon but getting 404 error so trying h...

Resolved! My New phone is not connected on the network

Hello I just register to become a new customer in Public Mobile on Apr. 6, 2023. But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now. Even i can't call any number to get ...

Cannot make outbound calls but can take inbound calls

Hello about 3 weeks ago I have unable to make outbound calls, but can take inbound calls. Please advise a solution. Thank you.

Resolved! US add on working

I payed for a 15 day, $30 US add on this morning and nothing is working. The payment has been withdrawn from my account but doesn’t show. Is it because it’s the weekend?

Resolved! Unlimited incoming calls being counted as part of my 100 minutes

The $15 plan appears to no longer include unlimited incoming minutes. For my current billing cycle I have only 23 minutes of incoming calls and no out going calls. When I log into my account online it indicates I only have 77 minutes of my 100 minu...

Changing Credit Card for Pre-Authorized Payments Not Working

Hi there. My pre-authorized payment is enabled and has been working. My credit card is set to expire this month, and my current plan cycle ends on Apr 20/23. I've received my new credit card and it's been activated, so I want to update my card inform...

Resolved! Edit account

I want to change my plan

Resolved! Reactivate

Hello,my number xxxxxxxx was terminated six months back because I was on vacation it is possible that i can get reactivate

Resolved! How can I suspend my account for 60 days since I’m traveling?

I am about to travel for a few months and would like to avoid having to pay full account fees. How do I suspend or pause my account and services for the duration of my travels?

Resolved! Over charged Taxes

Hi, Originally, I set up my account in Montreal, back in 2017... Shortly after that, in February of 2018, I moved to Calgary, AB. I just realized that I have been charged Quebec HST along with GST on all my bills for the past 5 years despite having c...

Resolved! Phone Number Unavailable on Public Network - yet it works on other networks

I am phoning 1-888-223-3779) which is a BC ferries number and it tells me that the number is designed not to receive incoming calls yet it is when I use another phone which is on the Telus network and Public is owned by Telus. Why does this problem ...

Resolved! Unable to receive incoming call after porting my phone number

Hello, I’m new to public mobile and ported over my number from Roger Wireless . However after a few days has passed I am still unable to receive phone calls. but data seems to work fine and I can make phone calls as well.

Resolved! New to Public Mobile

Hello, I’m new to public mobile and ported over my number from Sasktel prepaid. However after a week has passed I am still unable to receive phone calls or texts but data seems to work fine and I can make phone calls as well.

New plan, no service!

Ran out of data during the ice storm that recently occurred in the Montreal area. I looked into buying 1GB and saw that they have a better plan than what i currently have: 15gb for $40. I opted to switch to that plan now (as opposed to the next billi...

Resolved! Exclamation point on Pixel 7 service bar

Hello, I recently purchased a Pixel 7. When I inserted my Public Mobile SIM card, it showed a exclamation point on the service bar. When I went to use data, it worked and the exclamation point was gone. But when I turned it off, it appeared again. I...

Phone table to make outgoing calls, but can receive them

what the title says

Resolved! "Unable to complete your call. No us roaming package add on package... But I'm in London, Ontario!!

Tried to call PM Canadian number from my Canadian PM number while in London, Ontario. Get a message that call cannot be completed because I do not have a US roaming package add-on. But I'm in Canada, with a Canadian phone number, calling another Ca...

No cell service

I've had no cell service in my area since the recent freezing rain that hit most Laurentides/Outaouais (Québec) areas. Any idea when this will be fixed. Tried rebooting several times to no avail.

Resolved! New plan versus old plan

Hello I've had my family with mobile for at least three four years. My sister is going to the last year we both pay the same amount of money and she has 20 gigs. I'm really considering looking around for something else because even though I auto pay ...

Resolved! Changing Plans - Website Stuck

Hi, I'm trying to change my current plan. However, whenever I click the button "Yes, change my plan on renewal date", it just continues to spin and doesn't advance/confirm any changes. I've tried on an iphone, laptop, Brave, Firefox, Microsoft Edge...

Resolved! Changing my public mobile telephone number

I changed my public mobile phone number but my sim card is still using my old number. Do I need a new sim card for the new number? My new number is active but I can’t receive calls.

never get a call to my number

I can call any number but when someone call to my public mobile number bell land phone rings not my mobile phone how to correct this

Resolved! Payment

How to get my Public Mobile Account Number?

Slow data speed

Hi My data speed is less than 1 mbps. But my plan is for 4G and I am supposed to get 100 mbps.Any idea would be helpful. Thanks

public mobile should refund data usage of those affected by the winter storm

half of montreal is without electricity. fizzmobile is refunding their users for their data usagepublicmobile should too...

Resolved! data usage during Montreal ice storm power outages

So I was reading that Bell, Rogers, and Telus will be waiving data limits since so many people are without power in Montreal: https://montrealgazette.com/business/telecom-companies-waive-mobile-data-limits-in-aftermath-of-quebec-ice-storm Aside from ...

Plan change

I tried to change my old plan to a new plan with the option of renew on the next renewal date, and when I press change my plan on renewal date it loads for ever.

Resolved! US Roaming add on plan

Hello I bought a US roaming plan 11 days ago when I travelled to Lake Placid New York for 3 day Starting March 30 2023, returning to Montreal on April 2, 2023. I found I could not use my phone. I had very poor service. I tried to use my Google map...

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