Transfer number issue

[Emma333]

My phone number is (###) ###-####. I am transferring from Fizz to Public Mobile. I replied YES to Fizz’s message but they told me they didn’t receive my response and the transfer was cancelled. I need to submit another request. What should I do? Thank you for the help!

[JCCC]

I have the same issue. Would please also message me the number? Thanks.

[softech]

@Emma333 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.