Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Add-ons not kicking in

A few months ago I changed from an old plan with 250MB data monthly to the 500MB one. But since then, my data add-ons don't activate once I use up the given month's data. It doesn't tend to happen too often, but this is the second month now where ...

Resolved! Phones not calling out or letting me send texts

I broke my phone screen recently and got it replaced soon after, for some reason now since I got it back I cannot call out or send texts even tho it reads my Sim chip and my plan is active, so wondering if anyone else has had this issue before and ma...

Cellular Data Not Working Upon Crossing Into The US

Hi everyone. I have a US-Canada data plan. My cellular data was working perfectly fine in Canada upon returning from a trip abroad where I used an esim app. Deleted the esim and esim app, everything worked fine. Today, after crossing into the USA, I ...

Please help

Hello this evening I have subscribed for an account and contract however it fired error on the screen and said it had taken payment, however now I am unsure if the account and sim has fully configured or not? what do I do next Many thanks

Resolved! My phone number transfered failed mid way through and now it seems like i'm stuck

I tried to transfer a number out of Chatr and the app said it failed, but now when I try to log into the website/app it says I have an active account and wants to send me a one time pass to my phone number, but I don't receive anything. How do I fix...

Advice

Has anyone had trouble switching to public mobile from Rogers? I am think of changing to public mobile but I don’t like change lol but I am tired of paying Rogers prices! Is it easy to port your number over? Any advice appreciated. Thanks

Resolved! account number

i need my account number when i sign in to my accout it keeps saying lets finish setting up my account but i have been using public mobile for year

7-11 SpeakOut ignore our request to transfer the number to Public Mobile.

The porting request was made yesterday by Public Mobile and I haven't received the validation SMS from SpeakOut so far. I've sent a request via their CONTACT ME, while they acknowledged they'd received my request, there is no validation SMS from the...

Mobile app

I can't access my account.Please I need help

Switching to a lower plan

HelloI'm currently on a 40 dollar plan and would like to downgrade to a 20 dollar plan. However when I log in that plan is not available though it is available on the public mobile web page. Is there something I'm missing? Are there rules that you ca...

Delete my card Information

I couldn't get past the activation service and went to another provider. How do I stop them from taking monthly withdrawals?

Data

I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?

Bell number transferred to wrong device

When my phone didn’t activate, i checked my ipad and discovered that it had been activated instead. Submitted a ticket but I have no phone until this is resolved.

Resolved! I was double billed and need it fixed

Changing my payment information

I have followed all the instructions about five times, and when I go to my account, and payments, there is no option anywhere to update my card information. I have to change my payment method

Urgent help for missing account info

When account was initially setup it was connected to two phone numbers, now I only see one so I can't change any information on the second number this is urgent as it's my child's primary phone and they are going off to college in 2 days.I have tried...

Number porting did not work

Hello,I recently transferred over to Public Mobile from virgin. I went through the onboarding process and got notified everything was successful. I got a text from virgin to allow the number to be ported to which I replied YES. However I cannot accep...

new to PM, eSIM not activating, stuck in loop of email/text OTP

Hi,I have newly subscribed and paid. I opted for the eSim and when I did the activation process, it said that it did not work. Since then I've been stuck in a loop of trying to log into my new account, being sent a code by email, using that code an...

Monthly payment

Inserted sim card into new phone. Topped up phone for my monthly payment. Why was only half of payment taken and why can't I port over my phone number

Transfer Land line number to Public Mobile

I’m about to give up my home phone which is with Roger’s.How can I transfer that phone number to my cell phone (Public Mobile)

I cannot call any toll free and I cannot do a conference call either

Please help!

Resolved! Need help activating a data plan on a secondary phone with an eSIM

Hello everyone,I'm an existing Public Mobile customer, and I've just purchased a new Pixel 9a to use as a secondary device. I'm hoping to use it for data only, as my primary Public Mobile phone is an iPhone.I recently installed a new Public Mobile eS...

Resolved! Switching back to old phone

Happy Friday!I dropped my latest phone with an eSIM into the lake. They're not sure if it can be fixed and have to wait a week to find out.Want to know if I can go back to my old phone with the SIM card still in it?If so how do I do this and will I ...

Toll free numbers 1800 and 1866 stopped working

Hello,I never had this problem before, all 18×× toll free numbers don't work..I've been Public for 7 years without add ons and never ever had this problem..please help edited by computergeek541: changed category label as this discussion is unrelated ...

Getting charged for 2 active services in one month

HiI was trying to buy a 20g plan but it didn't work and then I changed my plan to 60g and it worked. But after that I ignored that it charged me for both plans.How can I get the extra amount of money back?

Unable to make calls - PM says I've no active plan, which of course I do! Could you help me please.

I am unable to make any phone calls. PM messages says, "We're sorry we cannot complete you call since you do not have an active plan. To make a payment call *611." My payments are done by auto pay. Could someone please help me with this problem. Tha...

Data add-ons not showing but cards being charged

I’ve been trying to purchase data add-ons and whilst it I’m being charged on my cards it’s not reflecting on my end as it’s saying the purchase did go through. It usually works well but has been very bad the last 24-48 hours. Something going on with ...

Community

Forum Posts