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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22094 Views
  • 181 replies
  • 24 Bravos

Resolved! PM sims from CCS ...free shipping again

They've raised price of PM sim to $6.99, but now have free shipping to anywhere in Canada. They assure fast shipping. I've used them in the past...ordered on Thursday, rec'd sim on the following Tuesday in BC. Viable option rather than buying from PM...

hairbag1 by Mayor / Maire
  • 579 Views
  • 12 replies
  • 3 Bravos

Just a mess.....

I switched my number to the one I had with my previous provider.  Now all my calls are going directly to voice messaging with my previous provider.  On my profile the phone number is correct but when anyone calls it, it does not come to the phone but...

DMacKeen by Great Neighbour / Super Voisin
  • 187 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in US but can't make calls

I have the 15 day roaming plan, roaming is on, on the AT&T network, can text and data works but I can't receive or make calls. Can anyone please help?Wasn't able to fund anything in the forum, unable to submit a ticket and @CS_Agent didn't seem to wo...

Wendy99 by Good Citizen / Bon Citoyen
  • 474 Views
  • 13 replies
  • 0 Bravos

They won't let you refund

Hi does anyone here have tried asking for a refund? I tried buying a 40gb data and it expired yesterday.I didnt get to use it properly sometimes its unusable. i didnt get a notification that my data is going to be renewed and i was charged $47.25 and...

jdporte by Great Neighbour / Super Voisin
  • 369 Views
  • 12 replies
  • 1 Bravos

Activation issue

I received the SIM card, but not able to activate it because I can’t receive the code via text message, please assist asap or refund me. my number is ##########

xiuli by Good Citizen / Bon Citoyen
  • 355 Views
  • 12 replies
  • 0 Bravos

Roaming

I purchased a roaming talk/text w/3G Data for 15 days.The Data and text seems to work, the talk never work.  I cannot do any phone call, why??would be nice to be able to talk with someone

Treb_203T by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos

Resolved! Website Could Use A Boost

Seems like whenever i try to log into PM website it takes a while to get in. Very slow and sometimes it just wont log in and takes a few attempts. Regardless of whether i am connecting through 5g and a strong signal or using DSL at home this always s...

Resolved! US Roaming Add On Not Working

Hi everyoneI have purchased the 15-day 1GB US Data Add on (data only). Since I arrived here, the data has not been working, despite showing full reception and "LTE". I have tried searching various articles and troubleshooting, and it is still not wor...

trixa by Great Neighbour / Super Voisin
  • 427 Views
  • 9 replies
  • 0 Bravos

Payment Trouble

the payment card associated with my account got hacked so I had to get a new card. my services were suspended because the card on file does not work, due to being cancelled. When I try to update my card information with my new card, it won't update. ...

SarahDawn10 by Great Neighbour / Super Voisin
  • 205 Views
  • 7 replies
  • 0 Bravos

Resolved! Subscription broken

Whenever I login it brings me to the payment page even though payment has already succeeded. I purchased a SIM card but it has not arrived in the promised two business days; it's been double that. The promotional code that a friend gave me no longer ...

reinderien by Great Neighbour / Super Voisin
  • 174 Views
  • 6 replies
  • 0 Bravos

Overcharged

I was double for my data subscription this mouth 

Benzy123 by Great Neighbour / Super Voisin
  • 165 Views
  • 5 replies
  • 0 Bravos

Account

I switched from bell to public mobile last month with an e-sim. All the settings say I’m with public but I got a billed from bell saying I’m still with them. But my phone say public. And I can see the data that I have used in public and also bell, As...

578Jess by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

activated but no service

I've activated, new sim card in, confirmation email for number transfer pending received. done all troubleshooting tips, service stil not working.can you help @CS_Agent ?Thank you!PS I've got a spare PM SIM here if needed

Dana2660 by Great Neighbour / Super Voisin
  • 134 Views
  • 4 replies
  • 0 Bravos

Text message forwarding

I've been receiving unwanted messages and I want to change my number. But my current number is attached to all my online accounts for identification purposes to login. So I ask, is there a way to get a new number, and also get text messages forwarded...

Toddlum by Great Neighbour / Super Voisin
  • 301 Views
  • 9 replies
  • 0 Bravos

Resolved! Multiple account. Can’t access one???

Hi. I have a couple accounts. Different login emails, same credit card for both. When I try and login into my second account with its distinct username/email it logs me into my first account associated with a different phone number. Not sure what is ...

Fuming by Good Citizen / Bon Citoyen
  • 197 Views
  • 5 replies
  • 0 Bravos

$34 plan swap disappeared

I am on the $39 plan and opted to switch my plan to the $34 plan as it was cheaper for the same thing. I set it to renew at the next billing cycle and today it isn’t set anymore nor is it available. Why did this happen?

Wor784 by Good Citizen / Bon Citoyen
  • 363 Views
  • 6 replies
  • 0 Bravos

Add on didn't work in US

Hello, On november 4 i purchase the add on US talk and text.  It didn't work on my phone.  How do I get a refund for the $33.90?

Smiley27 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Regarding reward system

I am currently using old reward system with mobile for my plan, if I changed my plan to $34/m for 20 gb plan, will my reward system get changed to the new reward point system they have? I don't want to lose the old reward system.

Gomzy by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

Resolved! What Steps After Sim Inserted

I tried the eSim route and failed miserably.. so I bought a physical SIM and installed in my phone instead. I’ve already created an account and paid for a plan, however my phone is still not activated, and it just says SOS as my provider.. what am I ...

KT-G by Good Citizen / Bon Citoyen
  • 219 Views
  • 3 replies
  • 1 Bravos

New number not working

The new number I just received is want me to verify but will not receive the verification code when texted. 

Clint4 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Costa Rica

Wondering about cell coverage specifically texting options from Costa Rica to Canada.

Jeffedo by Great Neighbour / Super Voisin
  • 187 Views
  • 4 replies
  • 1 Bravos

Plan Change (Do I keep my Old Rewards Program)

I currently have 3G Plan @ $25/month.I want to change to the 4G Plan @ $34/month.I would like to know the following1. I am currently on the old rewards program and would like to keep it that way. Will it change to the new program or do I get to keep ...

edinez1 by Good Citizen / Bon Citoyen
  • 175 Views
  • 3 replies
  • 0 Bravos

TRavel

does my current subscription cover my calls or text from the US to Canada?

34.00 dollar plan mix up

Can anyone shed some light on why after ordering a plan change to the 34 dollar 20GB plan with Canada wide calling , the information on my account says Quebec wide calling ? I am in Nova Scotia ,not Quebec and the plan clearly said ,Canada wide calli...

Kikiski by Great Neighbour / Super Voisin
  • 288 Views
  • 6 replies
  • 0 Bravos

Hotspot connection issue

I have a new public mobile Canada-US plan on my iPhone.When I enable the hotspot on the iPhone and connect another phone, the hotspot doesn't connect to the internet.I used to be use the hotspot with no problem on the same iPhone when I was on Bell.C...

GlennC by Good Citizen / Bon Citoyen
  • 338 Views
  • 10 replies
  • 0 Bravos

Account

When I activated my account I was charged twice 

Rangerrick by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Thieves.

Trying to get my daughter an account and its taken x2 payments and a continuous error code of M8701Now having to go through the credit card cancellation process because no one at PM is either able to help, willing to help or actually available to hel...

Jaimela08 by Great Neighbour / Super Voisin
  • 315 Views
  • 8 replies
  • 1 Bravos
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