Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Looking for a support agent to private message me regarding a port fail from Telus to Public
I’m under Canada-US-Mexica 29$ unlimited plan. While I’ll be soon traveling to China. How can I forward my phone number and receive calls during the time?
I have all my information.I can log-in, but then it ask me to resume activation / select a subscription. I have been a pubic mobile customer for over 5 years. I cant see how much data I have used this month, nothing is working. Tried on the app as w...
I changed my plan before my renewal date to a less expensive plan and now today, on my renewal date, I received a message saying that my plan is on hold due to insufficient funds. My original plan was $40 and the new plan is $30, my account says tha...
Hi, I have enough points to redeem this reward twice.My question is will it stack/apply $30 credit on my next bill? ty
Hi I was chatting with a Public Mobile community customer service agent and they helped unscramble my email address with my Mom's account. BUT now my mom's account isn't working. I also cannot access my old account to see what the new message from ...
I'm planning to go to the state's, and wanted to clarify the details of my plan.It says "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"Does this mean I can make unlimited calls to either Can...
I signed up with Public Mobile yesterday, coming from Telus as a customer. I paid, and put in the number of the SIM card I have, I got the "You're all set!" email telling me that it could take up to 5 hours to transfer my number. I never heard back f...
I wanted to change to public mobile, when I check the compatibility it showed that yes, my phone was compatible with esim, I did the payment and when I try to activate this happened:1. Never received a QR code for the esim.2. A message came out sayin...
In the short list of phones that PM seems to support with Volte, one of them says it must be CWB4 or above. What the heck does that mean? When I google it, it says something about refrigeration.Thanks.
I have no access to data despite apparently still having data. Is this a problem with my phone or Public mobile?I have ignored Public Mobile and all its plan change and point changes since 2022 because I was happy with what I had. In the past three m...
When I enter my name and address the address box will not accept my mailing address. I have a box #
Hi. I just bought a PM sim card and now am trying to figure out if it is garbage! I see that if travelling in the US or Mexico, I have to have a V0LTE capable phone, but the list that I have found of V0LTE phones that Public Mobile seems to support i...
On March 14, 2025, a few people I know (including myself) received a message regarding cell network upgrades and how from March 17, 2025 and onwards we would have "lost or experience a degraded connection". Is there a time window where calling and re...
Hello,I purchased the plan + eSim, however I had issues with the eSim had to delete it and re-install. Now I cannot access my account at all. It wants to send a code to my number, which I don't have access to... I contacted support to send me new eSi...
I have received notification that my number was successfully transferred to public mobile. However I received a welcome notice from Koodo asking me to restart my phone. Now I cannot complete my number selection with public mobile. Please help
Hi Team, I realized I am unable to call out/get a call from others since yesterday. I can msg or using data. I checked all my phone set up and it is fine. I test and install my friend Sim card on my phone. It works well. I can call out and get a cal...
I changed my plan during my last billing cycle (chose change on renewal) to the $20 3GB plan but my account still shows that I am on my old plan. It has been 5 days since my new billing cycle and I also tried submitting a ticket but have not received...
I'm wanting to update payment information but I've tried three different credit cards already and it doesn't validate them, what's the issue??
Hi, I have gone through all steps to the sign up process right up until the last step that is to click/tap the Activate button.Do I need to press activate to initiate the number transfer, ORDo I wait to get the confirmation SMS first, before pressing...
While setting up my account I accidentally entered the wrong mobile number. I can't correct the information because an access code is sent to the wrong number basically locking me out. This ends up in a tiresome loop. Any suggestion?
Hi,Is it possible to subscribe to completely new number and plan (Canada USA Mexico), while I am staying in USA? Indeed with esim. Or the very first time the phone must be physically connected to the Canadian home network to be activated?Thank you fo...
Fizz (owned by Videotron, also roams on Rogers, Bell, and Telus AFAIK) sent an email on Feb 4/25, stating that 3G withdrawal will start on Fizz and "some partners" as of July 31/25. After that (they say), we'll need a 4G-capable phone on the VoLTE wh...
What does unlimited international texting actually mean? I have read that it only means that people can text you, but it appears I may not be able to text outside of Canada? If this is true, it is false advertising to say it offers unlimited internat...
Hi. Can anyone tell me how one/if one can access voice mail in the US and Mexico? The Public mobile site says you have to purchase roaming add on for the US but doesn't give any details, and the fine print doesn't mention if you can access from Mexic...
Can’t send text and can’t activate cell number on imessage
I have 2 phones with Public Mobile. Cannot get access to My Account. Need to update payment information. How can I do this?
I have several unused add-ons earned under my 3G subscription. What happens to them if I upgrade to 4G or even 5G? Will they remain in my account, become "incompatible" or simply disappear?Thanks
Hi, I am setting up a new phone account. I downloaded the app, and we transferred the number from our last provider. The last message was to turn your phone on and off to help with activation, which was hours ago. Now what? When do I put in new Sim c...
