Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I registered my sim card but recently I cat call any one. And I received this message: not registered in network
I live in Winnipeg, Manitoba and I'm heading to Omaha, Nebraska on Feb 14th.My purchased add-ons is showing the following:Do I need to purchase additional add-ons or can I ignore any Public Mobile text warnings when I cross the US border? I'll be in...
Can I use my sim card in a watch or laptop?
Hi, currently on the 3g 1gig plan. Just noticeed the 5g 50gig plan. 90 day subscription drops it down to 34.00 a month. My questions are ....my phone is not 5g compatible....will it still work on this plan?? I hav...
Hi allHaving hell of a time trying to register my new credit card my old one got stolen . Trying for hrs just getting some error.
I'm having trouble with dropped calls. Constantly. The call goes through, then I get a gurgling sound and the call is dropped, sometimes I can't call back for several minutes. We used to get reasonable service in our area -2 or 3 bars, but now it is...
In the last couple of days both my wife and I have stopped being able to receive/send mms messages, while getting an notification error every little bit at random intervals. We are both with Public Mobile using different phones. We didn't change any ...
Just wondering about the cost of an ESIM as I have a friend interested in signing up and I don't seem to be able to find the answer.
I have money on my PREPAID CREDIT CARD. I put my information into the required information section and it doesn't process. This is the first time this has ever happened. Help! Yes - I checked again to make sure there is money on the card.
Hello , I'm try to subscribe but say error
My wife and I crossed border - her phone connected with AT&T and she got great service. My phone connected with T Mobile and I have little to no service. I am unable to receive calls as I only have one bar while my wife has 4 bars.
My current plan has 1G/m, want to have more, like 4G should be enough. Can I ask for a deal just to increase the data to 4G/m and keep everything else same.
I just got a new phone and wondering how I can transfer my eSIM to the new iphone
I was charged a certain amount on Jan 8, 2024, then on Jan 17, 2024 i was charged again for the same amount. Now on Feb 8, 2024 another amount was charged for the new cycle. Kindly double check and let me know how can i can a refund on duplicate ch...
The number is now in my public account, but my public mobile phone no longer works. Also my Koodo phone still has the number, nothing has transferred. I has now been 6 days sin
Hello,I had received free bonus data as a Christmas gift in 2021 and 2022. I have used most of 2021 and never got an opportunity to use 2022 since I have been in the USA. I am going back to Toronto in 2 weeks. Can I please get my unused data back
How do I contact a moderator. My sim is locked and I’ve paid the bill
I ordered my SIM card to move to PM but i am still waiting since january 18th. What kind of service is this?Online it show it only takes 12 days maximum. Whats going on? I wanted to move from the previous provider but now you force me to stay with th...
Hi, I was able to send/receive mms message just last weekend..then, for no reason I can't do either. text is fine. I tried:1. another messaging app - same issue, failed to send/receive2. changed APN settings (both sets, same issue, failed to send/r...
I just purchased 300 minutes international long distance I am making call but it's not allowing. What matters?
Is the current 4G $24 plan promotion with 4GB's a straight monthly plan and not a subscription? That is what I am looking for, for my daughter.
New Public Mobile customer. I am unable to receive text messages from some of my contacts. I can receive text from my daughter (Iphone user) but not able to receive text from a couple of friends(they both use Apple Iphone). Why then do some texts com...
Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company
When someone calls my phone or my husbands, they get a response that this number is no longer in service. This started yesterday. Our accounts are up to date.
I see a promotional 4GB package for $24. This is the amount of data I am looking for and have been a member of Public Mobile for quite some time. How can I get this package without unsubscribing and re-subscribing? I am not interested in any of the p...
You can only see past 90 days how do I get one to include payments from 2021?
After completing the signup and installing the sim and completing the transfer request and waiting almost 24 hrs, the phone is still not connected to Public Mobile - now its emergency calls only.
Just arrived in UShave the add on and phone wont connect to data roaming cant make calls or anything
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