Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to cancel the transfer . It is my daughter's phone number. I transferred my own yesterday and my daughter's today on the same app. Now I see my daughter's number on my phone number. I didn't realize it would do that. Please cancel the transfe...
I received my new S25+ but set up seems to require sim installation first. The phone will transfer esim side by side but Public Mobile says not to do that. Instead, download new esim. Can't do that because no access to browser on new phone until sim...
Wanting to change my subscription to the 90-day. I get the error message “Change failed. Please try again or use a different payment method”. Meanwhile, I know there’s nothing wrong with my payment method, I use it regularly. I tried again using inco...
New account, subscription and eSIM purchased, eSIM won’t activate. Help!
MY sim card got damaged and I need to replace it. Can I do so and still keep my old number and same public mobile account. If so how do I go about this. Thanks for your help.Carla
My mom's on a trip overseas and I wanted to add some international roaming data and minutes for her in case of emergency, problem is whenever I try to log into her account, it prompts a 2 step verification, which I can't do because her cellphone is w...
There's some ancient info about this that doesn't work. HELP !
For the past few days i have tried loging into my account on the app and website to change my subcription and have not been successful. It seems as if the website is broken? Any help is appreciated!
Hi,I received a text to enter '1' to authorize my number port. I texted '1'. A little bit later I received another one saying the same thing, that they did not receive my authorization. It appears that the Public Mobile port system is not recognized...
After purchasing eSIM Public Mobile switched my account from physical SIM card to eSIM. I haven't activated eSIM and willing to switch back to the physical one that I have. How do I do that?
Hey guys, Does anyone own a Edge+ 2023. I had some questions related to it. And have you guys received the Android 15 update? Does it still show 5G or 5G+ considering the UI has changed from My UX to Hello UI now Its shows 5G+ with PM, on Edge 2024, ...
Hi. I will be overseas for 114 days and will be pausing plan for 89 days. On the 89th day I will re-activate plan but will not be using my phone until my return on day 114. Since there will be no activity, will my phone number stay acive? Thank y...
Hello I need help with transferring my number. I joined public mobile and they gave me number about 2 months ago and I am now transferring my old number and I am able to call but not receive calls. Should I do anything in my end. Didn’t get a messag...
Canada i use my data in PUERTO RICO with the Mexican usa Canada plan?
Every month I’m having my bill not auto renew. I find out around 28-30th that my phone doesn’t work, I go into the app, I hit “pay now” on the credit card on file, it processes the payment immediately, AND THEN IT CHARGES MY CARD AGAIN AND PUTS MONEY...
I have been a customer for six years. I don’t live in Canada, but I need to keep the number for contact info/Whatsapp. I am paying $30 a month and would like to change for a lower price subscription since I use zero of the services - only the number....
Hello!I just checked my account for the first time in several months, and after reloading the subscription page, spotted a very conspicuous "60GB" right under my current 1GB plan (see image). It isn't there when I open the subscription page from anot...
I am setting up a new account and am in the process of changing my number from my landline to my new cellphone, I believe I am on the final step of that setup. The issue I have run into is the provider that previously held my landline phone number ha...
I am trying to set up an account and I have a physical SIM card from Amazon. When I go to input my credit card information It says credit card can’t be verified with nothing to help me. I have tried my visa debit. My husbands cards. Nothing is workin...
Trying to submit a ticket with agent is not working. As soon as I answer a few questions to describe my problem, the screen freezes when I click on submit ticket and nothing happens. Can some agent open a ticket on my behalf or provide me with a numb...
Hey,My friend just bought and activated the SIM. We then went through the app instructions and were able to get the old provider to send over the "Do you want to transfer? Type YES" message. After doing so, we waited 10 min. Then we inserted the new ...
What is status of Ticket ID:543923-245 SIM/Hardware Issues E2013-G ? First it was 48H then "tomorrow" ... and nothing happened, no changes.
Hello all,When I recover email from mobile phone and reset password, I can not see my current plan or payment options. I'm not sure how can I get access to my account number.
My pixel 7 pro is going to die. How can I transfer my present PM eSim onto pixel 9 pro?
I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This...
duplicate thread
My husband and I share my email. I'm trying to add his phone. Help needed
Today is a new month for my subscription cycle. I've been using it properly for the last month with no issues.Suddenly today I'm unable to receive any service on my phone. Same phone. Tried putting sim card into another phone and also no signal. Logg...
I’m trying to upgrade my plan. I have a credit card connected to my account and enough money on my account. When I choose the plan I want and click change now I get an error message saying “sorry can’t process try again later”. This happens continual...
I changed my subscription plan today. However, I still had remaining time from last subscription. I mistakenly upgraded the plan starting today, and a new payment has been processed.Is it possible to get a refund for the previous subscription?Alterna...
