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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13585 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24908 Views
  • 183 replies
  • 26 Bravos

Phone Connection

Just recently when I am away from my residence my Public Mobile data will not connect to my phone.  When I check the Public Mobile it shows as no connection.  I am unable to use maps, text, or internet unless I use a wifi connection at a mall or rest...

GRT1 by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

How do you speak to an actual person at Public?

I want to see if Public will match a competitor plan. I just made the switch and not even 2 weeks later the previous competitor has a FAR superior plan for a better price. I will switch back if Public doesn't want to match. 

Brandon123 by Great Neighbour / Super Voisin
  • 447 Views
  • 10 replies
  • 0 Bravos

Activation stuck at step 3 (Review & Pay)

I am a new customer and I tried to signup for $34 for 50gb. The payment went through but got an error and currently, it's stuck at Step 3.

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Cruz by Great Neighbour / Super Voisin
  • 411 Views
  • 6 replies
  • 0 Bravos

Cancel Autopay

Cant login to my account. don't know the address associated.Cant call 611. dont know the pinHow can I cancel Autopay. Is there anyway to get a callback

dumasss by Good Citizen / Bon Citoyen
  • 250 Views
  • 8 replies
  • 0 Bravos

No idea how I'm incurring so much data

Hello and thanks for this community!  I recently used up my 1GB data and have no reason as to why. When I check my usage history, there are numerous entries of data used, almost every day in my billing cycle. This has only started happening over the ...

GayleLunau by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 0 Bravos

Can't redial busy line

Hello!New to Public Moblie here. I have kind of a weird question. I love to play radio contests. Particularly the ones where you call in. The way these contests work is that you call in and if you hear a busy tone, you need to hang up right away and ...

melly09 by Great Neighbour / Super Voisin
  • 295 Views
  • 4 replies
  • 0 Bravos

Locked out of account. CS: "wait 7-14 days for technical support"

This isn't a question. It's a rant, crying into the void.I've been trying to help my father get back into his "My Account" for the last two days after he put his password in wrong.It turns out, the "exceeded # of tries, wait an hour" message the site...

Dwwaugh by Great Neighbour / Super Voisin
  • 319 Views
  • 6 replies
  • 0 Bravos

SIM card not delivered

I ordered 2 separate SIM cards on Dec 5th and neither have arrived yet.  how can I get refund so I can just go to a store and purchase one directly

kirkmc by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

Stuck on Getting my Number Ported to PM

I signed up with Public Mobile last week to transfer my number/plan from Virgin. I ordered a sim card and subscribed to a plan.I added my sim card to my phone to set things up a few days ago and received an email from Public saying 'Welcome' and 'You...

Jordan- by Good Citizen / Bon Citoyen
  • 196 Views
  • 3 replies
  • 1 Bravos

WhatsApp will not leave a voice mail on PM?

I need to setup WhatsApp on a new phone (my phone got stolen). When I setup WhatsApp I get the option to call my PM number. Indeed, I do get a voice mail; but it is empty.It is as if WhatsApp will not leave a voice mail to my PM voice mail box, anyon...

fmongeau1 by Good Citizen / Bon Citoyen
  • 241 Views
  • 3 replies
  • 0 Bravos

How to call forward when you already left Canada?

I want to call forward my PM number to Fongo number. But I am already out of Canada (in Colombia which does not roam to Canada).I saw the article on call forwarding but that is not helping if you are already out of Canada.The real reason I need to se...

fmongeau1 by Good Citizen / Bon Citoyen
  • 192 Views
  • 2 replies
  • 0 Bravos

Bonus data 2023

Is public mobile giving bonus data and long distance phone minutes this year?

ktriggs1 by Great Neighbour / Super Voisin
  • 371 Views
  • 5 replies
  • 1 Bravos

Transfer number doesn’t work

Hi,I’ve been trying to reach out the line is not working. I’m trying to transfer my phone number from virgin to public mobile but it’s not working.

Abby482 by Great Neighbour / Super Voisin
  • 281 Views
  • 7 replies
  • 0 Bravos

New activation , 5g

Hello, i have just switched to PM , 5g , and the speeds are slower than 3GI can barely go above 3 mbps. Yes 3 ! Very deceiving , why ?BTW, iPhone 14 Pro.tks  

Resolved! Long distance

How do I phone Antigua?  My calls won’t go through.   It is not going to be a regular thing so I don’t want to have to subscribe to any add ons…

CMV by Great Neighbour / Super Voisin
  • 293 Views
  • 5 replies
  • 1 Bravos

Resolved! Paid twice for the same plan (seconds apart)

I tried paying for my regular plan on my subscription renewal date and it said “sorry unable to make payment at the this time”. So I tried it again and noticed that two payments were taken from my chequing account (even though it said that it couldn’...

Resolved! Plans QC vs ON

Hi,I would like to subscribe to public mobile however I wanted to know if there is a chance that an ON resident get the same offers as QC residents. Thank you!

Bdan13 by Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 0 Bravos

Resolved! why am I getting an invalid email when signing in?

and yet when I click forgot email I keep getting the link sent to the "invalid" email account? I click the link and brought right back to the enter your email login page...I have 2 accounts one for my daughter and one for my son cell phones, Is there...

Crystal1979 by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 1 Bravos

"New Activations Only"

I am an existing customer and just saw a new boxing week offer of 40 GB of 5G data for 34 dollars a month. I wanted to change my subscription to that offer but noticed it is for "new activations only." Is there a way for you to change to that better ...

TobeyXiang by Great Neighbour / Super Voisin
  • 455 Views
  • 8 replies
  • 1 Bravos

Resolved! Locked Account.

When signing into this Account with the correct Credentials, it kept saying the Password was wrong and so I changed it which seemed to work, however immediately after when I tried Logging in it said 'Exceeded the Number of Log-in Attempts. Your accou...

Screenshot_20231215-060911_Samsung Internet.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 331 Views
  • 6 replies
  • 1 Bravos

Community

I used 1/4 of my data in one day. Never ever did that before?

SweetP by Great Neighbour / Super Voisin
  • 281 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't access promotional offer

When I go to publicmobile.ca the very first thing I see is an offer for a plan for 40GB and $34.  I cannot access this plan. I click it and it gives me the option to register or login. I login and it tells me that I already have a plan. I am directed...

robertrebor7 by Great Neighbour / Super Voisin
  • 283 Views
  • 2 replies
  • 0 Bravos

Resolved! Failure in mobile phone number port fr Fido

I subscribed to the Public Mobile service plan on 13 Dec but failed to respond to the SMS from the previous provider and Public Mobile.I called the previous provider and verbally authorized the number port out, but how can I get the SMS from Public M...

DC5787 by Good Citizen / Bon Citoyen
  • 200 Views
  • 2 replies
  • 0 Bravos

I need a new phone

I need a new phone, I thought Public Mobile sold them but I can't them. What do I need to know to buy a phone that works with Public Mobile?

DavidBrock64 by Great Neighbour / Super Voisin
  • 307 Views
  • 6 replies
  • 0 Bravos
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