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Forum Posts

Payment methods

Hi, I'm having trouble in payment process, and the Chat bot Simon said,the card should be Credit or Visa Debit only. I have a credit card issued from other country except Canada and US,and this card cannot be processed because of the post code isn't ...

jackie77 by Great Neighbour / Super Voisin
  • 164 Views
  • 5 replies
  • 0 Bravos

Sim locked

I need help unlocking my sim but don’t have a code or pin ? 

Mlissatootoo by Good Citizen / Bon Citoyen
  • 175 Views
  • 11 replies
  • 0 Bravos

Bonus data missing

Hello, The bonus data for my line is no longer appearing and it seems as though data has been cut off on said line. Can somebody please reach out to me? Thank you.

Ron44 by Good Citizen / Bon Citoyen
  • 191 Views
  • 9 replies
  • 0 Bravos

did not receive email comfirmatin

i did not receive my email confirmation including activation and payment information.. i dont know if my sim is already activated.. how do i pay? i did not receive any of these..

coriedollete by Great Neighbour / Super Voisin
  • 142 Views
  • 6 replies
  • 0 Bravos

I need to make a payment

I’m trying to make an account to make a payment since my plan didn’t renew. But it won’t just let me creat an account and I never activated my phone on here

cassieus902 by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos

Resolved! Having problem with MMS

Hello, I'm having trouble with MMS and my phone. I am able to send out photos but am unable to receive them. Group chats also do not work. Thank you in advance for the help!

arctictigers by Good Citizen / Bon Citoyen
  • 325 Views
  • 11 replies
  • 0 Bravos

Resolved! Help

How do I send a message to customer service 

Password Resetting

Hi, I am trying to reset my password as it is not letting my old password to sign in.But when I try changing the password to a new one after email verification it doesn't change and asks me to try later. I have tried it multiple times and yet the sam...

Syeda_Batool by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

Resolved! Will an iPhone 6 work with Public mobile or is it too old?

I'm interested in signing up with Public Mobile for cell phone service.Will my iPhone 6 work on the network, or is it too old?What about an iPhone 6S? Will any Android phone with LTE capabilities work?Thanks.

jb_ by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Data

I purchased more data however 1. I can't access it on my phone 2. It shows the payment went through in my history but sometimes when I log in I can't see it and sometimes I can. If I call 611 it says I am out of data. I'd start a new plan but I've al...

kblanchette by Great Neighbour / Super Voisin
  • 64 Views
  • 1 replies
  • 0 Bravos

Change home address

Hello there, I have moved to another province in Canada, I wonder how I should change my home address so the bill taxes got calculated and paid accordingly Thanks

Mariam85 by Good Citizen / Bon Citoyen
  • 303 Views
  • 7 replies
  • 0 Bravos

Resolved! How to Call Dubai from Canada?

I have purchased 300 international minutes from Public Mobile.I want to call Dubai, UAE.I call: 011-971-xx-xxx-xxxxYet I get an error message from Public Mobile to check the phone number.I even tried +-971-xx-xxx-xxxx and got the same error message.S...

dramkumar by Good Citizen / Bon Citoyen
  • 191 Views
  • 2 replies
  • 1 Bravos

US roaming and data

I purchaced a $20 us roaming and data add on on friday august 5 and the service was absolutely useless. I was at Michigan raceway and was able to use it about 5 times. I have used this many times and never had this problem before. I would like my mon...

Berkley11 by Great Neighbour / Super Voisin
  • 110 Views
  • 4 replies
  • 0 Bravos

Phone not ringing

My phone will not ring and I can not even check my voicemail as it will not connect!

Timtamarama by Good Citizen / Bon Citoyen
  • 179 Views
  • 10 replies
  • 0 Bravos

Resolved! US add on

I needed to make a phone call to get.my voice messages while in the us. I had a 500 minutes international call add on but it would not let me, so I assumed those minutes where international, but from Canada. Went online to buy a add-on and site was a...

TCFF by Great Neighbour / Super Voisin
  • 130 Views
  • 1 replies
  • 0 Bravos

Never received SIM

I ordered a SIM card on July 5th and still haven't received it.At this point, we have purchased a new phone in replacement of this with a different carrier and I would now like to have my $ refunded.What are the next steps?

Jsedman by Great Neighbour / Super Voisin
  • 87 Views
  • 5 replies
  • 0 Bravos

Upgraded plan problems

I upgraded my plan to increase my data when my plan reset lastnight. I can see in my payment history that I have paid for the new plan, but the increased data is not reflected in my account. It’s still showing the old plan, and the increased data is ...

Brintonmicah by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 0 Bravos

Credit of $5 before June 6,2022

I referred to a friend before June 6, 2022. And there was an offer of $5 going on. But I haven't received it yet. When the cred

LakpaSherpa by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

No SIM Emergency call only

The subjected sign has been on my phone and my contact information on my SIM was disappeared. How can I solve this problem.

ZZOPPA by Great Neighbour / Super Voisin
  • 93 Views
  • 5 replies
  • 0 Bravos

Incoming Messages (Outside Canada)

I'm outside Canada at the moment and have a Public Mobile sim under my name, I was wondering if I can still receive messages on my phone internationally.P.S, Under my plan, it says I have unlimited international text on top of which I also have a 500...

Shafay by Good Citizen / Bon Citoyen
  • 254 Views
  • 12 replies
  • 2 Bravos

Student / Back to School Discounts

Hi friends, I was wondering if there are any back-to-school or student discounts on a phone plan that only includes calling/data.

Shafay by Good Citizen / Bon Citoyen
  • 7073 Views
  • 16 replies
  • 2 Bravos

Short changed on referrals??

I have 3 PM accounts. I now am short $1 per account for referrals on all 3 of my accounts. ie. 3 referral numbers like xxx-xxx-5555 but only $2. I know....I have mentioned before, but now all 3 of my accounts are affected. Not looking for help. Sugge...

US Data plan

I had a plan that allowed me 2.5 gigs of us data. The plan was set up years ago and I have not changed it. I didn’t see this reflected in my account anymore can someone help?

JeffBiletchi by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos