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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferred to Telus

I transferred to Telus but it looks like I was charged in February when I had canceled this subscription

QR eSim

Please, send me a new QR code e-sim for my number to transfer it to the new IPhone. My old QR code doesn’t work anymore.

PUK Code

Hello to you at Public Mobile.Can you please help me retrieve my PUK code.I need it because I bought a new phone and it's asking me for that code.

Resolved! long distance min

Where can I see how many mins I have in long distance

Referrals & Rewards

why can't I see who I refer? and why am I losing one each month?Is this intentional from Public - I can't see them therefore they can take them away.

Charged twice on my pkg plan

Good evening On March 18th 2025 you took a payment of 41.40 for my plan then you took a second payment of 41.40 the same day being March 18, 2025.Please refund 41.40 to my debit/ credit card on file. It's been 3 days since this happened and it's not ...

Stressed

How can I get a text for transfer from this provider when there is no package

iphone can't send imessage and can't use facetime, keeps saying verifying on phone number

Hello,I can't send imessage and facetime with my number. If I go to the imessage or facetime setting my phone number has a loading symbol constantly on it saying "verifying". Both incoming and receiving phone calls work.I've tried restarting phone, d...

Website/App Glitched on Active Account - Stuck on"Let's Complete your Activation"

Verbatim as per someone else's post who has no resolve:"Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOU R ACTIVATION - you can then either select resume activation o...

Transfer number issue...

Hello, so i messed up and didnt make the 90minute window and was not able to transfer my number to this new phone sim... Need some help

Resolved! can not receive pictures text messages

Hi There,I can not receive pictures text messages. May I know why? Thank you

Request for Refund and Assistance with Data Purchase Issue

I recently purchased a data plan, but it did not work. After three days, I purchased another one, and I would like to request a refund for the first purchase.Additionally, I just bought another data plan, but it is also not working. Could you please ...

Pausing account

Can u pause my account for longer than 90 days?

Welcome to Koodo message

Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it . thanks

No Data access

My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on

Number transfer

I was trying to transfer my number and mixed up the two numbers. How can I go back to correct it?

Number transfer doesn't work

I'm trying to transfer my existing number, it prompts me to login. I did, but site doesn't open...

Points

On Mar 18, I redeemed 20 points to receive 3GB of data. Didn't get any data and my points were still taken

US Talk and text plan

I purchased us talk and text on 04 Mar but it would not function in US. When I tried to make a call the phone would end the call after dialing. How do I get a refund?

Can I use a I phone with my account?

I need a new phone.I've had this Q6 for 5-6 years.Getting tough when recharging.My daughter has a I-phone shes not using.Can I use that phone?john

phone number

I am signing up for a one month subscription, because I am traveling and want to increase my data to avoid using wifi. I chose the phone number as requested in the transfer portion of the process. I did not receive a text of confirmation. I did recei...

Re: Sim card install

Can I put in new sim card once I have received text to restart phone?

Resolved! Re: Change phone number

How do I change my phone number

Accidental renewal/plan change

Hi, I accidentally purchased a renewal of my previous plan when I had intended to change to the $35 can/us/mex 60gb plan. I did this just 20 minutes ago is there any way to change my plan without paying twice?

Transfer not quite straight forward

Present rogers customer renting a samsung S23.Need to return it in early May and have an Apple phone ordered as a replacement privately. --not through Rogers.Planning to move from Rogers customer to Public Mobile.Please advise the order of requiremen...

Call showing up as spam

My calls are showing up as spam. I have a iphone se3. I was looking to see if my sim card is malfunctioning.

Phone calling and receiving

My phone could't call or receiving recently. Is ther any Public Mobile Stores for service support. I found the on-line service/question resolving is helpless.

Resolved! Subscription not actviated

I am a new customer, and received the SIM card and tried to follow the activation steps.After selecting the number transfer option and activating in step 6 "Activate", it pops "Subscription not activated. Something didn't go right while activating yo...

Resolved! Old PM number

I changed my PM number sometime last year but I’m now finding that one of my vital accounts is linked to it and I can’t gain access without having that number. How can I get that number back?I was thinking of buying another SIM card and asking to hav...

Call minutes exhausted

My plan says unlimited Canada Wide minutes but will not complete a call due to using all available minutes. The recording says I should buy more minutes

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