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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account number

What's my account number?

Trying to open a new account

I'm trying to open a public mobile account, and it says I need a public mobile sim card. But the links to take me to the place to purchase one online or the list of places I can buy one in person are both deactivated. Anyone have any suggestions? Tha...

Payment

I cannot figure out why the Feb. 19, 2025 payment did not go through and I can still use the phone.

They charged me 3 times in a week

how do i get a refund? they charged me the same amount 3 times

I recently upgraded my service to include canada, usa and mexico. Now I can't make a phone call anyw

Can you fix this.

Can-US-Mex Plan

Not really a question, just a positive comment and an observation. Recently returned from Mexico. Using my phone in Mexico worked great. No problems at all. Made one ooops, and called a friend in the USA, which i believe is not free. and after diali...

Payment not Taken

Hi, my phone plan did not renew today. I have no idea why. We have tried several payment options and all have failed. What would you suggest I do?

Why my phone is suspended ???!!!

I did yesterday add the $ 20.00 voucher and today my phone is suspended !!!!!Vocher number is xxxxxxxxxxxxxxxxx

Subscription expired and asking to pay again

My subscription expired and I couldn’t activate or do anything, it’s asking me to pay again ? Either resume the services or refund. I don’t wanna continue like this edited by computergeek541: inappropriate language removed as per terms of service

Resolved! us roam talk text 3gb data

we are planning a short trip down to the US. does the roam add-on allow me to call my home from the US? thanks.

Just trying to buy and esim for a new phone, old phone is completley BROKEN

Hello, I am just needing to buy another esim. But this site will not allow for me to get into my account. I have been a customer for a few months now, and there's no where to access a simple esim purchase for my new iphone 14pro. Ive tried all the 'c...

Resolved! Redeeming points

Hi I found the catalogue but I just want to use my points towards paying a bill. What are the steps? Thanks

Resolved! Subscription has almost doubled in price

I typically pay 127 taxes including. For a 90-Day Plan. I see that next billing cycle I will be charged upwards of $200. Why????

New Sim not registered on network

Hi purchased new phone and picked up a sim card from Koodo cause I didn't want to wait for snail mail. Went through all steps and set up new number. On the app everything says account active. But sim won't register on network. Son in law put his sim ...

CAN - US - Mexico promo

Hello, I few question about my subscription and about the promo offer what I got.1st question in my promo offer it says 1000 international long distance minutes. That’s means every month? And which countries are included? On the website I saw China, ...

Resolved! Transferring esim

I got a new iphone. How do I transfer my public esim so I can keep my phone number?

New phone

I need a to transfer my phone number to this phone but idk how and I don’t have my other phone

Email

How do i change my email address associated to my account

$29 20GB Can-Us-Mex plan

Hi... my brother was recently texted offering an upgrade to a $29 20GB Can-US-Mex plan. I didn't get a text offering this plan but would like to upgrade to this plan as well. I am currently on the basic $15/mo plan. How can I get the text message w...

Unable to enter phone number on iPhone

MMS requires to enter your phone number when going to iMessage. Then I go to settings, click My Number, add the number but cannot save the phone number

Resolved! New plan 35 can us mex 60 Gig

I was wondering are any of these new plans offered by public mobile unlimited data. Example if you go over your 60gigs on your plan will the data continue just at a reduced speed?

Wifi

Has anybody experienced bad wifi connection when switing to public mobile? I have never had an issue on my phone when at home until I switched to public mobile. Not happy.

Account closed & unable to log in to disable autopsy & credit card info

Hi. My account was closed & transferred to a new server. Am unable to log in to disable autopay & remove credit card info & request credit for unused portion of last payment made. Have also called 18554782542 to no avail. Also unable to send a messag...

Resolved! Account not closed after 90 days

Why is this account still open and linked to my old canceled phone? How do I make sure this account is deleted? I had unsubscribed from last year.

Phone number

I had to use a temporary number to switch over my landline. Now when I text, the temporary number still comes up on others call display. I have switched to the number I brought with me, but temp number still shows. How do I change that?

Unlimited minutes & messaging plan - but can't call out as I've 'used all available minutes'.

Subject says it all. And it's not the first time... Gotta love the "Don’t worry about interruptions in your service when you have your subscription on" message on their Payments page. But yes, I do worry! Wonder why.Anyone else?

Subscribing, indicated wrong postal code

Hello, I am trying to subscribe and it keep saying I have the wrong postal and it doesn't match my billing address, however i have not input my address yet, how do I get around this?

Assistance to port in landline number

How to check porting status ? after I signed up my SIM was activated, but cannot receive SMS as porting not completed... the old landline has no SMS so I don't know if porting was initiated. Without SMS I can no longer login to my account because 2FA...

Lost contact with customer service

I was in communication with Hassell to try to get my Koodo number ported to my new Public Mobile account. He no longer is messaging me

Resolved! Unsubscribing temporarily

I am travelling for a few months so I unsubscribed temporarily, but I have $152 of available funds in my account right now. I am planning to resubscribe right before the 90 day window to keep my account and phone number. During this time, does my ava...

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