Community

Number transfer issue

Hey everybody.Today I was trying to transfer my son's number from the Virgin to my PublicMobile account. I was asked IMEI number, then got a message to confirm the transfer. As a result, my son's number is assigned to my phone and I can't receive the...

Provided wrong account number while porting number

Porting from fizz to public mobile. While entering account number during porting I entered wrong account number. Only realised after entering it.I got email from public mobile saying that "Hey, it's Public Mobile. We're having trouble transferring yo...

Login takes me to Activation Page

I can log in, and go through 2 level authentication and all that. I have no plan however did have an account a fews years ago which was closed. When I log in, I am taken to an activation page which then generates an error when I select activation, pr...

Esim isn't working

I chose esim as my type of Sim and it didn't work so I purchased a physical Sim and put it in yhe phone and it won't still let me activate my account what do I do. Please help!

Mms not working

I have been having problems with MMS I can't send or receive them anyone have the same problem or know how to fix this 

Payment problem

I’m currently traveling and my credit card on file was compromised.  I’m trying to pay for my subscription but it won’t recognize me… please help

My network is not working for the last dew days

Changed Subscription to 5G but still getting 3G service on phone

My phone has 4G calling service capabilities and the preferred network is set to 4G. Yet the phone shows 3G service all the time.I removed the SIM and restarted  the phone with no results.Any solutions?

Sim activation

I already have a voucher but it won't let me activate my Sim because it's asking me to pY using my card. I wanna use my voucher and can't even get past the review andnpay stage. No one answers thecustomer service either. Anyone help?

# changed but not completely

A while back i changed my number online. I noticed that in my Samsung phone the registed number is still the original number associated with the sim card. Was the number change just a "forwarding"? How can I get rid of this old number completely?

Can I use my SIM card in China?

Can I use my SIM card in China?

Can't enter my phone number for MMS on iPhone

I switched to Public Mobile with an eSIM yesterday, replacing my Bell eSIM. I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save.Tried "Reset all settings".Can't send or receive t...

Subscription with number portability but Public Mobile SIM says "no service"

Hello everyone, I'm new here.Yesterday my husband subscribed, chose his plan, created the account in the APP, paid, did the steps to port the old Koodo number, completed the questions, received the SMS from Koodo to authorize, answered "Yes", but he ...

I was charge 3 times when I change my service

Hi someone,I've change my services option and I was charge 3 times on my credit card but it's not register.How can I have a refund? Or could it be credit? Thank you!

Charges on my account

Hello,I would like to chat with someone in order get an explanation on some charges made by Public Mobile on credit card. Thank you.

no service

My phone will all of a sudden mid day today no make or receive calls or texts. tried restarting.

Call Forwarding without codes

Hello! I broke my screen, and I need to have my calls and texts forwarded while I get my screen fixed, which will take a few days. I found the article on how to forward calls, but I would have to be able to use my screen to dial the codes. Surely the...

Unable to get out of Previous Contract

Good morning!I was very eager to join Public Mobile, and did so last night for all 3 of my lines without checking to see what the cost would be to get out of my prior contract.I was prepared to pay some early termination fees, but not to the tune of ...

Help!

I can call, but I cannot text. Nor can I receive calls or texts.

Old phone number wasn't active

Now I am in some kind of limbo, I can't receive texts/calls, and the 6-digit code to ensure its me doesn't get sent. What is the process for fixing this?

login crash

after login attempts, the app crashes. i have cleared my browser and reloaded the app to no avail new customer

Cash in free $34 + 10GB no catch?

I have the $34 Can 50gb unlimited, if I switch to the promo same plan $34 to get the 10GB free, do I keep my half dozen referrals or do I have to start collecting referrals again? 

Number porting from Bell - 6UT1, Not in service

I can't seem to find any help, I signed up for Public this afternoon and I had to speak with a CSAgent via PM as when I created my account, I could not automatically port my number and I was not able to log in to my account. The agent provided me a t...

Call Failed message

I recently switched to Public Mobile, and when I try to call certain numbers, I receive a ‘call failed’ message. I just ported my number over yesterday and am unsure if there’s a setting on my phone that needs to be changed. It works when I call some...