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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12178 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23093 Views
  • 183 replies
  • 25 Bravos

Just added - $34 for 5G 40GB

Just showed up.  It didn't show for me on the site but showed in the app here in Ontario.  Update your scheduled changes...

dwh1 by Model Citizen / Citoyen Modèle
  • 283 Views
  • 4 replies
  • 3 Bravos

eSIM

So my plan ran out and I was busy and having issues with my bank card. I couldn't use it unless I was physically tapping or inserting it. So I had tried to sign in from my phone and it would not let me, I tried from someone else's phone and same. But...

Dominichanzel by Great Neighbour / Super Voisin
  • 77 Views
  • 1 replies
  • 0 Bravos

Esim Download Error for iPhone XR

I was out of service for a day already. I really need my phone today as I am expecting calls. The download for the esim didn't work. I tried using the QR code in the welcome email and it also said it failed and to contact customer support. Customer s...

Judy1016 by Good Citizen / Bon Citoyen
  • 203 Views
  • 7 replies
  • 0 Bravos

CS_agent

How long is it before you hear back it’s been 2 hours since I sent my message 

DBB by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Why isn't Public keeping up with Freedom's offers

I initially thought public and freedom were in a price war. Not that I'm a fan of freedom but they are winning decisively. Here is there offer today. C'mon public, you can match this. 

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Jlund by Good Citizen / Bon Citoyen
  • 377 Views
  • 11 replies
  • 1 Bravos

cancelling an account

Hello, I have been using Public Mobile for 5 years...three years ago I got my girlfriend to get on too....We arranged for her payments to be made from my credit card...She passed away 2 tears ago. Her monthly payment has continued since then and I wo...

Me10 by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Refer a friend $10 credit

Referred one of my friend to subscrib a plan in last week, she input my referral code while purchased the plan. She got $10 credit into her account but until now I did not get the credit yet.  How long does it take?

4Siu1 by Good Citizen / Bon Citoyen
  • 167 Views
  • 4 replies
  • 0 Bravos

auto-pay Notifications

Hi, I dont know if Im the only one facing this issue but I am no longer receiving Auto-Pay notifications or Payment successful notifications. They were good reminders and was hoping if theres a setting I have to check off for it to work?Thanks in adv...

TK24 by Great Neighbour / Super Voisin
  • 131 Views
  • 5 replies
  • 2 Bravos

Service problem

My service  with Public Mobile does not work properly. I am not receiving messages and calls. I cannot get any help with this issues. Can I talk with a representative, not robot?  

Lioudmila1 by Good Citizen / Bon Citoyen
  • 564 Views
  • 15 replies
  • 0 Bravos

Can’t connect to Network SOS

I tried all the APN reset processes and restarting the phone and everything but I can’t connect to the public mobile network. I’m on an iPhone anyone have a solution? I don’t want to factory reset my iPhone. I’ve tried everything I bought a new eSIM ...

Thedvrk by Good Citizen / Bon Citoyen
  • 155 Views
  • 5 replies
  • 1 Bravos

Resolved! Data network very slow / cant enter ticket (404)

Hello everyone, just switched from Bell to Public yesterday. Port went smooth. Using iPhone 15 Pro Max with eSIM.Having some significant issues with speed. I have done 5 different speed tests today, most are coming in around 20 mbps down and less tha...

DaveCachia by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 1 Bravos

$10

I activated the account by reference and was supposed to receive $10 but of course, nothing happened. Tried a few times to open a ticket- but guess what - impossible. Error 404. .00 I'm starting to regret moving here. It's like law- you get what you ...

Stanev1 by Great Neighbour / Super Voisin
  • 158 Views
  • 5 replies
  • 1 Bravos

Resolved! Selected physical SIM but switch to eSIM

I selected physical SIM during sign up process but I want to switch to eSIM to speed up the activation process so I can port my number before the end of my billing cycle from other cell phone provider. Is this possible?

Doona by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Resolved! GST

In my payment page, I am charged for BC tax, even though I live in Alberta. Please help.

Alex722 by Great Neighbour / Super Voisin
  • 207 Views
  • 8 replies
  • 0 Bravos

Resolved! Using phone in US

I have a Canada-US plan. Phone calls will work on T-Mobile network but calls to Canada are often Dropped. Tried AT&T but it wont even allow phone calls (although data works on AT&T.) Is there another cariied I should try? 

Donlou223 by Good Citizen / Bon Citoyen
  • 287 Views
  • 8 replies
  • 0 Bravos

hi

activate public mobile with voucher 

joseph121248 by Great Neighbour / Super Voisin
  • 65 Views
  • 1 replies
  • 0 Bravos

When will I get $10 for using referral code?

I signed up and used a referral code. It said that I should get a $10 bill credit. I already paid full price for the first month when I signed up. So will $10 credit get applied to next month bill? 

Dima91 by Great Neighbour / Super Voisin
  • 177 Views
  • 6 replies
  • 0 Bravos

No Data since changing plan

I updated my daughters plan to one of the 5G plans, when it changed plans on the renewal date (Nov.17) she lost her data on her iPhone 14. I checked the APN settings and they were:APN: isp.mb.com (old)The chatbot gave me this for the APNAPN: sp.mb.co...

KarliP by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Resolved! Incomplete port?

Replied 'Yes' to previous provider's SMS.   Got a "goodbye" email from them and the account shows cancelled and SIM is inactive.However I cannot send SMS or make calls from my phone with the Public SIM.   People trying to call me get a "6uc2 number n...

SeanX by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 0 Bravos

Porting Team Number

Hello,Having some issues with submitting a ticket. Had some issues completing the porting out process. Lost access to my old SIM but just got a verification bypass with my previous carrier. Could some possibly PM me the porting team number?Thanks!

PhoneUsage by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

Resolved! switch subscription

I plan to switch a black Friday subscription deal from my currently one. Can I choose a future date such as Jan. 3rd, 2024? the reason is I pay the bill but did not use this phone number recently until Jan. 2024.My understanding all my rewards will k...

fc_2005 by Great Neighbour / Super Voisin
  • 243 Views
  • 6 replies
  • 0 Bravos

No Black Friday Canada-US plans with Public?

Hi everyone,Just wanted to make a post to see what everyones thoughts were on Public not coming out with a Canada-US plan for Black Friday. I noticed that they have a $45/month plan ($40/month 90 day sub) only available in QC. Additionally, other pro...

LMelchi by Good Citizen / Bon Citoyen
  • 491 Views
  • 12 replies
  • 2 Bravos

Resolved! Subscription not activated - Koodo to public mobile

Also having the issue like others changing from Koodo to public mobile saying subscription activation not activated and to please contact support. Help would really be appreciated! Worried my phone number could be lost in this process...

Mittenui by Good Citizen / Bon Citoyen
  • 116 Views
  • 1 replies
  • 0 Bravos

subscription not activated

i just changing my carrier koodo to public . but at step 6 my activation is stuck , it says subscription not activated and payment already made from my account. please send me sloution my email- @xxxxxxxxx@gmail.com

deep2810 by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 1 Bravos

Black Friday deal not showing

I was looking at upgrading to the 20gb for 34$ deal but when I try to change my subscription it only shows the 40gb for 40$ deal. Does anyone know how I can get the cheaper plan?

kyle9701 by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

US Roaming 15 day add-on

I'm going to the US for 30 days but the add-ons are only for 15 days. I have two options: (note: I won't need 6GB of data)Unlimited U.S. Talk, Text and 3GB Data Bundle ($30)Unlimited U.S. Talk and Text Bundle ($15)If I purchase both (1) and (2) on on...

xjb_brosie by Great Neighbour / Super Voisin
  • 226 Views
  • 5 replies
  • 0 Bravos

Resolved! Charged for something I don't have

I recently helped a friend set up a new phone with public mobile. There was no number to port over - completely new phone and required a # in order to set it up. Her credit card information was entered and she was charged but we had difficulty as we ...

TMC1 by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos
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