@Lhaha usually the lock just an hour. Please ask her to try again using browser with Incognito mode. If it does not work, still with Incognito mode, ask her to rewire password reset and try login with the new password after password reset
if nothing work, ask her to message support for help
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
