Hi Community
What I just learned is that Public Mobile does not support industry plain and simple - because it is a standard.
Just because a user may have a 4G compatible phone - purchased in Canada, marketed to Canadian citizens - on an official company site and you purchase a 4G plan from Public Mobile - it does not mean your phone will have all features.
One such feature is VoLTE. When you try to use it - the phone will switch to 3G for the call.
When you ask for support - you are kindly going to be notified that there is a list (few dozen phones) that Public Mobile actually support. And if you are not on the list - sorry - you have to buy a supported (by Public Mobile) phone.
My questions are
- How would you feel if you are presented with such statement?
- If the provider claims to support a "standard" but in fact supports a subset of a standard - how can a provider claim that they support a standard?
- Does such statement crate a sense of trust in the provider?
And yes - please feel free to share on social media.
If nothing else - potential customers may want to check if their phones will actually work on Public Mobile before switching.
Good luck! I hope you are on the "supported" list.
