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Forum Posts

Resolved! Bill

ehat is my latest bill and balance on net

shahid27 by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Service outgoing calls and incoming

Hello, for some reason my phone is not making outgoing calls and no it’s not receiving them! I keep going straight to voicemail when I call out and when someone calls me it goes straight to voicemail.. I did all I could with my phone it’s not that so...

Harmz8791 by Great Neighbour / Super Voisin
  • 134 Views
  • 6 replies
  • 0 Bravos

Delay US roaming Add-on

I purchased US $20 Roaming package would have never guessed is starts right away. Why can't I pick a future start date. How do I delay a few days. Also where can find the 1GB US add-on. Ill use 250mb just using maps.

Marekss by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

Can’t log in

Why can’t I login? Tried to and it said I had to come here…

jullieus by Good Citizen / Bon Citoyen
  • 321 Views
  • 14 replies
  • 0 Bravos

Huawei V9 Compatibility

Hello, does anyone know whether Huawei V9 is compatible? It was not listed on the compatibility page. Thank you in advance!

smolpotato by Great Neighbour / Super Voisin
  • 125 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I extend my account by 1 day?

I’m waiting for my new phone to come in the mail tomorrow evening at the latest. The thing is my billing period ends tomorrow so I’m not sure if I’ll have an active account to be able to port my number. I just need a bit more time so I can successful...

Resolved! US long distance add-on not working

Hi, I just purchased 1000 minutes of US long-distance calling. I'm in Texas. I can't seem to make any calls. Previously, I had purchased the bundle of data, texting and calling (for 10 days) and that worked fine. My wife is having the exact same prob...

psq56 by Great Neighbour / Super Voisin
  • 192 Views
  • 5 replies
  • 0 Bravos

Resolved! Travelling to UK, France and Greece (Crete) Plan options

Hi,I'm travelling to the UK, France and Greece (Crete) in May for one month and am wondering if Public has any add ons for this? Can't see any.If not, I'm open to suggestions on what to do please. I used to be with Virgin and would just buy their add...

mrfx by Good Citizen / Bon Citoyen
  • 435 Views
  • 14 replies
  • 2 Bravos

Resolved! Can not verify my credit card information

I have been using the same BMO Online Debit Mastercard since I joined and when my plan expired I went to make a payment and it said it couldn't verify my credit card information. So I deleted the card and re-entered it, same thing "can not verify cre...

joshcollin by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay not working and now my account is not working

I have been using autopay for my account ever since the day that I signed up to Public mobile. There have been absolutely no changes to my account or credit card information. Now out of the blue my account has been suspended because Public mobile say...

ndoucette by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

Resolved! Overcharge

I have been overcharged for March payment.--- two payments a day apart.

folken by Great Neighbour / Super Voisin
  • 165 Views
  • 5 replies
  • 0 Bravos

Resolved! Long Distance

Does the Free Holiday Giveaway: 500min INTL Long Distance incl CA & US include calls to Europe?

GerryM by Great Neighbour / Super Voisin
  • 243 Views
  • 5 replies
  • 2 Bravos

Resolved! Locked out

I am locked out of my account.

djoseph by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

Resolved! SMS stopped working on a long time device

Hi all, I hope someone can help me. I have been with PM for several years now and haven't really changed much in my account since joining. But recently I noticed that I cannot receive or send SMS. I usually don't use SMS much so I didn't notice that ...

jp_pm_help by Good Citizen / Bon Citoyen
  • 355 Views
  • 14 replies
  • 1 Bravos

No Service after Data Add-On

Added US data roaming yesterday. Now I can’t make or receive any calls. Went to Apple store where they confirmed the problem lies with my Service Provider.

NetworkUS by Great Neighbour / Super Voisin
  • 125 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change today

Is is possible to change my plan today, I have no data, I'm trying to get the $50 package with 10 gigs of data

E39757 by Good Citizen / Bon Citoyen
  • 161 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked out

I am locked out of my account, I got a new phine and threw out old sim card by mistake, I bought a new sim card a d when trying to activate it to my account I got locked out, ove tried everything. I paid the bill to top up yesterday and I cannot use ...

Joshtara by Great Neighbour / Super Voisin
  • 126 Views
  • 5 replies
  • 0 Bravos

VOICEMAIL UNKNOWN ERROR

Hello everyone! I'm getting an unknown error when I try to access my voicemail. It doesn't even ring and just goes silent. Has anyone else encountered such a problem and how did you solve it? Thanks!

jjsjavier1 by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting Issue

I have shifted over from Fido to Public few days back. I replaced my old sim with new Public SIM. I did not know that I need to wait for porting authorization call. Now I am not recieving any call nor text.

Yash1 by Great Neighbour / Super Voisin
  • 216 Views
  • 7 replies
  • 0 Bravos

Resolved! Collect calls

I am wondering how collect calls work and how much I am paying for them. My son calls me from New Brunswick and I am also in New Brunswick thank you

Joanne1970 by Good Citizen / Bon Citoyen
  • 300 Views
  • 11 replies
  • 0 Bravos

Resolved! Where is my order?

Hi, The 26th of January I ordered a Public SIM mobile (Order 282772), and then I received an email saying the following: "Your order is confirmedWe’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipmen...

sergioj by Good Citizen / Bon Citoyen
  • 546 Views
  • 10 replies
  • 0 Bravos