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Forum Posts

Service Issue - Can't hear other side mid-call

Hi all-- In the last 4-5 weeks, I've had issues almost daily where the other side's audio cuts out mid call. This has happened regardless of whether I place the outgoing call or if it's an incoming call. The other party is always able to hear me. The...

new1op by Good Citizen / Bon Citoyen
  • 285 Views
  • 14 replies
  • 0 Bravos

usa roaming dropping calls

i have multiple roaming added and cannot make a call past one min long xxxxxxxxxxx how do I get this fixed? edited by computergeek541: phone number removed

guy-ffc by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone plan

Hello, I was checking my account today and it said that I still owed $35 for my plan. I had $25 already in it so it should have only been $10. I would appreciate your help solving this issue

Hombretigre by Great Neighbour / Super Voisin
  • 339 Views
  • 17 replies
  • 0 Bravos

No signal for SIM Card

I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and ...

mdaghmechi by Great Neighbour / Super Voisin
  • 242 Views
  • 9 replies
  • 0 Bravos

Resolved! Three months plan

Hello,how can I get a three months payment plan instead of 30 days? Thank you

Dad46 by Great Neighbour / Super Voisin
  • 285 Views
  • 10 replies
  • 0 Bravos

Resolved! Trying to update my credit card info

Hello. I've been trying to update my credit card information but I've lost my password and security question responses. I can't pay for my plan and my service has ceased. If anyone can help me with this, I'd appreciate it. Also, I already tried the P...

Shoebox by Great Neighbour / Super Voisin
  • 376 Views
  • 14 replies
  • 0 Bravos

Resolved! Forgot self serve account login password

hello there,i think my credit card was expired in my account and i am trying to change the card so I tried to login to my account, but I forgot my password. Pls help!thank you.

Tsigeweini by Great Neighbour / Super Voisin
  • 398 Views
  • 1 replies
  • 0 Bravos

Resolved! Account was suspended

I've updated my credit. I also made a payment. When will my phone be activated again.

kezzibarb by Great Neighbour / Super Voisin
  • 319 Views
  • 5 replies
  • 2 Bravos

To add text plan

Can you please let me know how I can add text message option in my plan. Thank you.Foyzer

frmondal by Good Citizen / Bon Citoyen
  • 359 Views
  • 12 replies
  • 2 Bravos

Resolved! Lost phone

I lost my phone. If I get a new SIM, will my phone number stay the same?

lindsayt93 by Great Neighbour / Super Voisin
  • 360 Views
  • 5 replies
  • 1 Bravos

Resolved! Promotions for $15 Plan?

I am close to signing up for the $15 plan, but don't want to miss any sale/promotion that might become available -- do any ever occur at that tier level?

Darethehair by Great Neighbour / Super Voisin
  • 518 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: voicemail not working

i want to delete unwanted voicemail. i the past i used to press 7. now it does not work. how? thanks

enuffplease by Great Neighbour / Super Voisin
  • 272 Views
  • 7 replies
  • 1 Bravos

Resolved! Porting number

I currently have a family plan with TELUS with four phones and four different numbers. If I switch one phone to PM, will my Telus account be canceled right away before the other phones can be switched over? We plan to switch two phones to PM and the ...

bkehew by Great Neighbour / Super Voisin
  • 279 Views
  • 4 replies
  • 0 Bravos

Done

Done

elove1107 by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 1 Bravos

Resolved! I cannot use my 300 International Long Distance Minutes

Hi I have 300 International Long Distance Minutes but I am unable to call any of the allowed International countries (including USA). I receive the prompt that I do not have minutes to call. But i have 300 minutes and have not used any of it. Can som...

voya by Good Citizen / Bon Citoyen
  • 274 Views
  • 12 replies
  • 0 Bravos

Resolved! Account deactivated

Hi all, I am having a real big issue here. My wife and I are on a 90 day plan and both paid with my credit card but on different cycle date. I didn’t realize my credit card has expired and public mobile didn’t renew the new expiry date so my wife’s p...

Kh_ by Good Citizen / Bon Citoyen
  • 335 Views
  • 23 replies
  • 0 Bravos

Resolved! Data Not working

Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile wi...

Anvi2000 by Good Citizen / Bon Citoyen
  • 318 Views
  • 14 replies
  • 0 Bravos

Resolved! Account suspended

I got a text message today from public mobile saying “ your plan did not renew because we did not receive your payment“ It goes on to say “ if you have recently made a manual payment please disregard this message“.well I’ve been on auto pay from the ...

Bill77 by Good Citizen / Bon Citoyen
  • 502 Views
  • 12 replies
  • 0 Bravos