Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Wrong phone number

I have not been able to activate this account that i have been paying since January because the phone number is incorrect, therefore the code you are sending goes to a wrong number. My number is 780-xxx-xxxx. Please give me a call as my wife’s accoun...

Transfer of second line shut off my primary number

I tried to transfer an older (2nd) line from another provider to my Public Mobile account, and my primary (current) Public Mobile number has disappeared, and my service has gone offline.Now I'm not sure what is happening with the transfer of the 2nd ...

Requesting Refund for eSIM Charge After Device Switch

I recently switched to a new phone and had to pay for a new eSIM, even though I already have an active subscription with Public Mobile. There was no option provided to transfer my existing eSIM to the new device without being charged again. This char...

How to cancel or leave Public Mobile?

I'd like to cancel my contract on Public Mobile as I'll leave Canada. How to do that? Can I do it by app or browser?

International Calling - Outgoing Calls From China

I have international calling to China. Can I make calls back to Canada or to China, while IN China?

downgrade from 27$ plan to 15$ plan

HI,I can't see the 15$ plan when trying changing plan for my kid from 27$ plan.so i created a new account and tried to transfer his phone number but it refuses to transfer.some assistance plzThanks

Phone call outside of Canada

Is it possible to receive call outside of Canada?

Resolved! Network upgrades

I just got a text from Public Mobile saying they are performing network upgrades and my device may experience degraded or no service after June 3, and gives me Telus promo code(that is only valid if I activate a new device). Any ideas what these netw...

Sim not received

Hi, I have ordered a sim card about 2 weeks ago to activate a new plan. Still haven't received it

Resolved! No service

Hello,I am unable to to make or receive phone calls and have no internet. I turn off and on my cellular plan, and restarted my phone. Same issue.Any suggestions how to fix the problem?

Help

I can't get into my account without my phone text verification which I can't receive the text.I can't receive calls or text messages.I had transferred my old number lucky to public mobile.

Cannot recieve Code to activate. keeps being texted to land line

I can't receive text from a land line

Old voucher issue?

Hi,I have a large number of vouchers purchased by the organization I work for in 2023. These vouchers no longer work when trying to add the money to the phones that are already being served by Public Mobile. Who would I contact, or what should I do, ...

Resolved! This is scary...

I have four Public Mobile accounts, for the myself, partner and kids. I have $18 in reward points that I want to redeem in my account. However, if I click on that link, a new page opens; the rewards page. But surprise: I am taken to the rewards p...

My Visa card needs updating

I have a new Visa card that needs to be updated.

Payment Date

Hello , is there anyway I can change my subscription payment date to the first of each month instead of the 30th? (which it's at now) Because I don't get paid until the first and it drives me crazy going without phone service if I am too broke to pay...

Service suspended even though I'm on a subscription and I can't even make payment

I am livid. My subscription renews today. I go to make a call and I can't. Says my service is suspended. I call *611 and I can't even pay through that. The app doesn't give me the option to pay at all! No where does it say in thr app that I'm s...

All good!!

All good!! Everything sorted out going to give PM a go. A little frustrating when you can’t talk over the phone with a person.

E sim is garbage and no customer phone line what is wrong with public mobile

I have an IPhone 12 and this public mobile has been a huge mess for me trying to activate this stupid phone for 3 hours these guys have me jumping through links that just don’t end and it pisses me off wasted money for this I need help and the fact t...

subscription not activated

I paid and downloaded app on my phone. I entered my old phone number to transfer from old provider to here. I followed the instructions until last step. 6-6 activation. it shows message "Subscription not activated." Then I only can click "Contact sup...

Porting didn’t work / Can’t log in / Help!

UPDATE: Went back and forth with the CS_Agent this morning for the last 5 hours with the usual trying a different SIM card in this phone or trying this SIM in another phone. I ended up giving her a new SIM card number to activate on her end. Still d...

urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows SOS

I recently ported my phone number to Public from telus and activated an eSim for the service. I received confirmation that the porting process was successful from telus end but there was a sync issue from public.however, I accidentally deleted the eS...

Dual Subscription on esim?

I just added an esim so it's the same number on both, is there a way I can use either the esim or solid Sim and make a parallel subscription with a different number but keep the original? I tried looking in the questions and finding that option on th...

Activation and number porting.

I created a new account on Public Mobile and try to activate service and select port my number but activation failed and now if I give my porting number again it says it is invalid number. How can I resolve this issue?

Did anybody lost 2GB holiday bonuses?

Just checked my account and 2x2GB Holiday bonus data is missing?!?! No I did NOT use. Yes, I am absolutely sure... as I currently do not use mobile data at all. Hoarding it for vacation and they are gone

Problem With Keeping My Number

I am currently with Phonebox, and I'm trying to bring my number over to Public Mobile. When asked who my current provider is, Phonebox is not an option in the drop down menu, and therefore I cannot complete the transfer. The help chat is not getting ...

Community

Forum Posts