@Mbarber wrote:
My account is on hold. I have it set to auto renewal. Funds were withdrawn from my bank account but it is not registering that it has been paid. Don’t know how to proceed.
Please contact a CS Agent assist you.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
Just know that customer service may take a few days to return your message.
