How can I close my account?

[Kb12345]

What is this? No option to close, no prompt, no CSA nothing… 

[Kb12345]

Okay now finally it says your plan is now expiring. 

[softech]

@Kb12345 after you replied yes, the port will still take around 30 mins to 4 hours before it is completed.  

If you can still access your PM account, then the port was not done yet.  Contact your new provider and check if any issue with the port

[Kb12345]

The port was done and I can confirm in the new account it’s done and even on the phone it says the new operator. But I can still access the public mobile account and it looks the same and 5 mins after transferring, the person (of this account) called me by mistake with your line. And it appeared in my phone as a literal call from the contact. 

[Dunkman]

@Kb12345 

If you ported your number out of PM successfully, your PM account is automatically closed.   If your PM account is still active, your port likely was not completed. 

Did you answer yes to PM port request text?  Are you able to receive phone calls or texts with your new carrier.  

[Kb12345]

I ported and a person in my family was still able to call with public mobile by mistake. Plus the account is still up.

[Handy1]

@Kb12345  You can close it by logging into your account and tap the unsubscribe button or port number out to new provider and once you have successfully ported number to new company it will automatically close the account also you can ask support to remove the credit card on file also to ensure you won’t be charged again 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

@Kb12345 

To close, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
  

Or if you cannot login My Account to disable Autopay, you can private message CS Agent and ask them to remove the credit card from the system: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there