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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activate SIM for second account

I have two accounts, two phone numbers and two plans I pay for. Online access to my first account works. The second account phone was dropped in the ocean and ruined – a new SIM card has been purchased from a Telus store and put in another phone, a...

Phone number

Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app

Resolved! Subscription

I am on $39.00 per month plan and it ends Oct.20.2023. I change my subscription to 90 days $34.00 plan starting Oct.20.2023. But it says offer ends Oct.02.2023. What happened on Oct.20.2023. And in future if I don't change any thing it continues on $...

Voicemail Problems

I had my voicemail forwarding enabled before PM changes were made in the spring. I’ve now discovered that when someone leaves me a voicemail, I get notified that there is a voicemail on the system, but when I use my phone to check it, there is no voi...

why can i not send in a support ticket?

why does your support line always show 404

texting

My husband and I both have a Public Mobility account. Can we text to each other in the US without US roaming?

Forbidden AI or Accounting not working

I have purchased an esim over a week ago and right after the payment was made, they decided to not let me log in. The app logs me out right after the email verification and the website says Forbidden Al after logging in, even when I’m trying to submi...

Cancel subscription

Hello, how in the heck do you cancel the subscription. What heck is this non sense I have to post here to get someone to cancel it. Welcome to the bizzaro world lmao.

ESim not working

I activated phone as per instructions. I received an error- that said contact customer service- 2 days ago!!so I paid for ESim that doesn’t work - now what??

Resolved! Charges

Have been unable to set up a mobile transfer from my previous supplier to Public Mobile however they have taken my money from my credit card. What to do now?

Resolved! Esim

I would like to switch from eSIM back to my original sim because I had put the eSIM on my old Samsung instead of my iPhone and I didn’t mean to is there a way to switch my eSIM back to my original sim?

Resolved! Referral code

The person that referred me said I’m not showing up on their account. Their referral code is xxxxx and the e-mail is xxxxxxx Edit by Dunkman: removed personal information

Resolved! Data and phone usage past 90 days

I need to access my data usage history as far back as May 1, 2019 up until August 31, 2019

not able to add new payment method

Hi, I am trying to add a new VISA card to my account for payment purposes. I have tried several times and keep getting an error message. Currently, my subscription is on hold, as I cannot add a new credit card onto my account. Any suggestions? Thank ...

Resolved! Auto pay

Why am I not getting the $2.00 discount for auto pay?

US text and talk

I purchased the US text and talk add on for $15 and I am now in the US and it is not working. It shows on my public mobile account and was charged to my Visa. Any idea why its not working?

US Roaming

I added US roaming a day ago, the charge went through my credit card, and the US roaming does not show up on the Add-ons Usage. Why?

Reward - Loyalty Recognition

I paid my bill today 1 day early before my was due and didn't receive my loyalty Recognition reward for $4.00 off my bill

Resolved! Top up for refresh of Minutes

Hi, I used all my minutes as the month just began for my pre-paid. Can I purchase another top-up card to reclaim my minutes back.

Help with my husbands setup

Hello, I need help accidentally I entered my IMEI # instead of husbands. Now my husbands account to frozen.

My phone keeps going sos

Issues with my phone always going sos … why?

Can’t receive calls from the USA

I cannot receive phone calls from the USA and can’t figure out why. I can send and receive texts with USA phone numbers without issue. I can also call US phone numbers without issue, but they can’t call me. I have the 1000 US long distance minutes ad...

Setting up subscription

Something didn't go right when activating my subscription Hard to navigate app and website, and keep getting booted out

Resolved! i just brought US roaming talk and text for 15days, but i can’t make a call

i just brought US roaming talk and text for 15days, but i can’t make a call

Can't install public mobile app

I can't install the public mobile app on my Samsung SM-G532M. Is there anything else I can do to activate my SIM card?

Resolved! How do I speak to a moderator

Has it changed lately? I need to speak to a moderator and can’t see how it keeps putting me in a loop asking to join the community

Subscription cancelled

Hi, I subscribe to new subscription from my account for $45 5g 40 gb which it said that it will be changed on my next renewal that is 4 oct. but today when I opened my account, it says you don’t have any subscription. Can anyone help me what is going...

Resolved! @CS_Agent need to cancel my add-on payment

Hi, I accidentally hit the payment button for US bundle add-on $30. I was trying to use my points but it charged my credit card. Can I get some help towards this? Thank you! I wanted to cancel the payment and make it right.

Resolved! Can't sign in

Anyone else having issues with signing in? I'm a new customer and I put in my credentials and a screen comes up that says "resume activation", which I click, and then it logs me back out. I could go through that process over and over but nothing chan...

Resolved! How do I get help with an eSIM?

@CS_Agent Please contact me.

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