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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26046 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37866 Views
  • 185 replies
  • 29 Bravos

Cancel my subscription

Hello i'd like to cancel my subscription, my auto payment is due on the 19th but i cannot log into my account and email associated with it. How do i cancel the subscription? please help

emilio22x by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 0 Bravos

Texting

New service can not receive pictures on text 

Fern_42 by Good Citizen / Bon Citoyen
  • 523 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone Box Port In.

How does an individual go about Porting in they're Phone number from Phone Box?I have a Referral who tried and since there was no 'Phone Box' option they selected 'Rogers' 臘‍Since the Port obviously didn't work, and he's still using the Phone Box SIM...

Priority by Deputy Mayor / Adjoint au Maire
  • 828 Views
  • 5 replies
  • 0 Bravos

Voicemail Issues.

I have a Referral who has been with Public Mobile for 2-3 months now on her iPhone Xr and has had no issues until about a week ago..When she misses a call and someone leaves her a Voicemail, it says she has one and when she goes to check it, absolute...

Priority by Deputy Mayor / Adjoint au Maire
  • 434 Views
  • 4 replies
  • 0 Bravos

Does Public Mobile have a traveling subscription?

I am going on a trip to Asia for 2 months and would like to be able to text and use data to search locations and everything. Does public mobile have plans for international travel or should I get a new sim for this trip? My plan includes internationa...

Taylor9301 by Great Neighbour / Super Voisin
  • 564 Views
  • 4 replies
  • 1 Bravos

Resolved! Locked Out - 1 Hour.

I've been trying to access one of my Accounts for over two months now to Update the Payment Method, and every month I'm cut off and have to resort to vouchers for this line... I use the correct email and password, and everytime it says I've 'exceeded...

Priority by Deputy Mayor / Adjoint au Maire
  • 395 Views
  • 3 replies
  • 0 Bravos

Multimedia Messages.

To be very clear and direct, this issue is occurring for both recent(new) and existing Referrals of mine. Here are two examples.1. Husband: Samsung S10e, Wife: iPhone SE 2020 - They have both been with Public Mobile for 6+ months and have had no prob...

Priority by Deputy Mayor / Adjoint au Maire
  • 1041 Views
  • 11 replies
  • 2 Bravos

Unable to log in

My daughter has a public mobile account and her phone was lost or stolen. She cannot log into her account because the two factor authentication code is sent to the phone that is missing or to an email account that she can’t access anymore. She needs ...

Mona4 by Good Citizen / Bon Citoyen
  • 617 Views
  • 6 replies
  • 1 Bravos

Cannot Activate

Hello Public Mobile,I am trying to activate my SIM card I got in the mail.  It is for the $34/30 day CAN-US 50gb plan. When i go to transfer my number from a Koodo post paid account it gives me errors.  When I look at the activate it say $/indetermin...

whoisdano by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 0 Bravos

SIM card purchase

Hey someone spelling don't make sense I'm using talk and text my sensual nervous system is messed up very cancer because in the hospital for five months very lucky to be alive anyway I'm back about 3 weeks ago I bought a SIM card through these guys o...

Douce6038 by Great Neighbour / Super Voisin
  • 536 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription not activated

Hi,I bought a public mobile sim today and bought a subscription plan, i wanted to transfer number (from koodo) to public mobile, i entered the old number and koodo account number. However it says subscription not activated and to contact customer sup...

Munee_b by Great Neighbour / Super Voisin
  • 419 Views
  • 3 replies
  • 0 Bravos

texting problem

I am travellingPresently in SAudi ArabiaNot getting any SMS or a call 

MSChaudhry by Great Neighbour / Super Voisin
  • 747 Views
  • 7 replies
  • 0 Bravos

Phone unable to send and receive picture MMS messaging

  Hi all,I recieved an email that public Mobile would require my changing of settings I implemented these requested access point settingsFor the last month I've been unable to send and receive images on MMS.Since I've updated manually and tried the a...

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BennyM by Good Citizen / Bon Citoyen
  • 437 Views
  • 2 replies
  • 0 Bravos

Resolved! I like to change my plan

Hello, I want to change my plan to a lower bill.Can you help?Binh

Vbinh by Great Neighbour / Super Voisin
  • 648 Views
  • 5 replies
  • 0 Bravos

Resolved! Subscription change did not properly occur

I signed up for $34 50GB CAN-US plan to change on renewal. This did not properly occur.I literally have a screenshot of the pending subscription change. How can this be fixed?

David99 by Great Neighbour / Super Voisin
  • 467 Views
  • 3 replies
  • 1 Bravos

Major Porting Problem

Hello, I already have a number on Public Mobile. i attempted to add a second line to my account through the transfer number option in the app. Somehow, this meant I wanted to overwrite my original number with the 2nd number on my phone instead of hav...

MrPeter by Good Citizen / Bon Citoyen
  • 1153 Views
  • 12 replies
  • 0 Bravos

Re: Scheduled Maintenance on March 17

New subscriber here and I locked my eSim and need a PUK code and PIN , messaged CS whatever through Community twice, started a ticket. And still nothing. I need this rectified ASAP.

Resolved! No longer recieving pictures in MSS

My Sonim XP7 with Android 5.1.1 no longer can receive pictures in MSS, i updated the settings in February as instructed, but it still doesn't work.

acousticguy1 by Great Neighbour / Super Voisin
  • 615 Views
  • 4 replies
  • 1 Bravos

SAMSUNG Galaxy A15 5G compatibility

Good Day All,I'm thinking of picking up this phone on Amazon:SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model)It says International Model, will it work with Public Mobile in Cana...

Kev12 by Great Neighbour / Super Voisin
  • 2452 Views
  • 3 replies
  • 0 Bravos

Resolved! service

can someone tell me if billing and start date of new service are the same i signed up and paid on March 7th received sim card by mail on 15th had to pay again info said service was from Feb 14th to march 14th is this normal with public mobile ?

Fern_42 by Good Citizen / Bon Citoyen
  • 578 Views
  • 5 replies
  • 0 Bravos

Changes with Public Mobile

Does the changes coming to Public Mobile come with changes to the pricing and service we have expected from Public. Will the pricing stay the same or will Public raise the pricing under the "umbrella" of this new and improved version?Thanks

tripleddd by Great Neighbour / Super Voisin
  • 727 Views
  • 6 replies
  • 1 Bravos

Resolved! Badges

Just wondering what the purpose of the badges are?

Leaving Public Mobile

After 2 years I’m leaving Public Mobile.  I requested PM to port my number to another carrier yesterday.  I got the SMS message to my phone about this and I replied YES to the change as per the SMS.  How long does this take as usually whenever I do t...

CPdee98 by Great Neighbour / Super Voisin
  • 697 Views
  • 6 replies
  • 0 Bravos

Resolved! Software update

I missed the email ref software update for pictures moms. How do I do that now

Reagan1 by Great Neighbour / Super Voisin
  • 303 Views
  • 1 replies
  • 0 Bravos

New Customer with PM

Hi. I am a new customer with eSIM. Phone number has been switched over. I can’t make calls or send texts. However, people can call me and send me texts. iPhone shows no signal in upper right corner of screen. 

TomWayne by Great Neighbour / Super Voisin
  • 293 Views
  • 2 replies
  • 0 Bravos
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