Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I access my account?
I would like to transfer my paid subscription to my physical sim. My current phone is not e sim compatible and i already paid for the subscription. I have a physical sim now, I need help transfer the service.
Hi. Recently signed up for the Canada/USA,( switched from Rogers Can/USA), and on my first trip across the border it shows between 3-4 bars in 5g but could not get data to work at all. I checked that cell data was turned on. I am using a public esim...
I don't receive the text with temporary password
trying to access myaccount. eversafe looking for confirmation so cant access myaccount. downloaded esim but screwed up service transfer from bell. bell sim card removed. rying to activate public mobile but cant get into myaccount .. . esim downlo...
How do I re activate a number owned by PM?
Helping someone who wants to switch from Koodo postpaid to Public to take advantage of current deals on plans that include Mexico. Problem is that he's in Mexico now. His phone supports e-SIM but I guess he won't be able to respond to Koodo's portin...
My subscription is supposed to have Unlimited Canada-U.S wide minutes, but my calls aren't working. Anytime I go to dial a number it automatically disconnects before beginning. Numbers that are stored in my phone and worked fine in Canada. My data i...
What to do?
I see there are no add ones for travel to Caribbean, I will purchase a SIM card on Amazon before I go. It is described as 25MB - data only. Will I be able to send/receive texts from people I’m travelling with, and people in Canada?
My data is ending soon. I used up 5gb out of 6gb. And subscription renews on dec 28 but i need my data now. Can I unsubscribe and then subscribe again so that my data plan starts again with 0 gb?
In the app's activation page (step 6), the only two options I have are: "log out", and "get support".How do I activate again?
I was on the $34 for 50 GB plan, and saw the new $35 for 75gb boxing week promo and decided to switch to that on my next billing cycle. This morning though, I woke up, and saw that on the public mobile app, it was acting like I never made the switch....
I've been looking on PM website the new plans as well the most basic ones, $15 and $19.My question is, why aren't available on my subscription?Before I was able to see the exactly the same offers at the web as well at the app. Now are hidden, selecte...
Moved to French support
HelloI would like to change my plan to 75gb/5g/1000 mins intl call for 35$/Month.It says for new activation only but can you please assist me to have this better plan? thanksNoel
Can I please have a refund for an add on entry done 2x.
New account. Subscription not working after paying for the first month.
Himy number ported over fine but when i press 1 to get voicemail it asks for voicemail number.I googled and found Manitba numer and when i enter it the message is field cannot be updated.ive read something in backend is required. please advisetom. ...
Is there a way to get boxing week deals that are priced better than the plan I have already?
During my sign up and phone number transfer I received a transfer failed text asking me to download the My TELUS app and resubmit from there. I presume I should NOT use the TELUS app and this should be resolved via Public Mobile.. can someone confirm...
Will my cell phone with public mobile work while in Cuba?
Can I get help on how to refund if I was overcharged.
I want to know if the boxing week deal available to me ? It’s $35 per month and 5G 75GB plus long distance call
my plan was from December 12, 2024 to January 12 of 2024 but when I change my plan on December 21, 2024, I was charged it for another amount. How can this be resolved? I didn’t change your phone number I didn’t change anything. I just change the plan
My mother changed her plan today but she was suppose to get change on renewal but accidentally click change now. Can I get some help to reverse that so she has her original plan until her renewal. She was also charged again as well.
Hello, when I ask the login page on my PC, it's loop. And it said: "Loading". "Checking your session". "secure by ever safe" and loop. Can you help me??
HelloI am Trying to change my subscription. the plan is available for existing customer but can't seem to see it in the options when trying to change when I log in.I confirm the lower tier plans are visible to existing customers when you are on a lo...
I have an account with 2 phones on auto pay one is my husband's he is locked out of his account but still receives emails for update and payments how does he unlock
