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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15199 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26500 Views
  • 184 replies
  • 26 Bravos

Cancel

I had ordered a new SIM card along with signing up for the minimum 15.00 a month plan for my father. I was charged the 10.00 for the SIM along with the 15.00 monthly fee; I hadn’t even set up a phone or a phone number to this sim and I have been char...

GrantRay by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

US Roaming add-on more stable when set to LTE

Bought the Unlimited U.S. Talk, Text and 3GB Data Bundle for two phones and travelled to San Diego area. One older phone that doesn't have 5G feature worked right away. It connected to AT&T at LTE automatically. Connection was always good for the who...

yarc by Great Neighbour / Super Voisin
  • 262 Views
  • 6 replies
  • 1 Bravos

Number Transfer Issue (Fizz to PM)

Hey guys, so I activated two PM plans for my parents which went fine, except for the number transfer from Fizz to PM. In both cases, I received the SMS from Fizz to confirm the transfer, and to which I answered Yes within the next minute. Fizz then r...

einsteinbqat by Good Citizen / Bon Citoyen
  • 362 Views
  • 5 replies
  • 0 Bravos

Can't receive text message to confirm device

I have just paid and signed up with PM and they want me to make my phone a trusted device by texting me a code but the code is not coming through. I can't make calls or texts or anything until this is done. What should I do?

Nitbit by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Resolved! Changed Subscription by Mistake

Hello, I wanted to change my subscription on renewal, but instead I accidentally clicked on the "change now" option. My subscription got changed and I was charged extra money because of it. How can I change back to my previous subscription and receiv...

Umaya by Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

Billing - charged twice in the same day when switching plans

Hello, Management team,I have a question on the billing on November 20. I switched the account of my husband from plan of $15 to $29. I think the account is charged for the new cycle first and then I switched the plan one hour later. Will it be possi...

I want to cancel a non activated subscription

Hi,I recently subscribed for the $34/20Gb + $10 physical SIM the other day, but realized I don't need it as my current provser gave me a better deal. I have not received my SIM yet which means I haven't activated yet. Is it still possible to cancel t...

Jerik by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 1 Bravos

Port issues, wrong account number

I tried to port my bell number, but gave the wrong account number (Internet service) for Public mobile. Public mobile sent a message that activation is not successful, but the same number is working both in Bell and Public mobile.  But incoming only ...

Sri54521 by Great Neighbour / Super Voisin
  • 247 Views
  • 5 replies
  • 0 Bravos

Incomplete porting??

I am a new PM member and signed up this morning. I tried to port my number from my fido account and I got both a message that says it was incomplete and I would be contacted by somebody (I wasnt) and one that said it completed. Currently my eSIM with...

qweqazbob by Great Neighbour / Super Voisin
  • 262 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting from Koodo - text not sending

Hello.  I am trying to port my number from Koodo postpaid account.  I got the text from Koodo to approve the transfer but when I type YES to approve, it is not sending.  Anyone else having issues with this?  I tried sending a text to another contact ...

Eevee by Good Citizen / Bon Citoyen
  • 294 Views
  • 6 replies
  • 0 Bravos

Payment

HiI have changed my plan today,they took 2 times payment. Also,they didn't affect my rewards. Please check and contact meThank you

Juliakim by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Esim Activation + Bell Port

Esim Activation failed while trying to port my Bell number.I PM'd cs_agent as I could not open a support ticket.My bell service is deactivated but my public mobile is not.I saw posts regarding a support number for porting number help.Anything else I ...

HellCat604 by Good Citizen / Bon Citoyen
  • 452 Views
  • 13 replies
  • 0 Bravos

No 5G access

Can not connect 5G network 

Dan39 by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

4G phone with a 5G PM plan?

Anyone know if it is possible to use a 4G phone with a 5G PM plan?I do not want any surprises. I just want to make sure that my 4G capable iPhone SE original (2016) can still work on a 5G plan.I know I will not get 5G speeds until I upgrade the phone...

esim activation fail after payment

After payment processed, the esim installation failed. I tried to scan the qr code in the email, but it says "unable to install esim, please contact your carrier"

RogerFreedom by Great Neighbour / Super Voisin
  • 144 Views
  • 1 replies
  • 0 Bravos

eSim not working

my eSim is coming up with error when I try to activate it and I already paid for my plan 

AK99 by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Can't get through to porting support agent number?

I am trying to call the porting agent phone number that was sent to me for assistance in my porting. Every time I call and enter my phone number, it says "there is no active request for this number", then I proceed to follow instructions to wait for ...

Katlyn by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 1 Bravos

Resolved! $34 Black Friday promotion

Hi, I submitted subscription change for $34 for 20G at 5G speed on Nov 24. Then I submitted again on Nov 25 for $34 for 40G at 5G. But I can’t see the details on my subscription is renewed at next billing cycle. So, what I actually got at next subscr...

Banity2013 by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 2 Bravos

Resolved! Upcoming Sub

How do I find out the data that is in my upcoming subscription? It says 5g but not the data I will be reciving.

Yourbakerman by Good Citizen / Bon Citoyen
  • 287 Views
  • 6 replies
  • 0 Bravos

$29 for 10GB not available

Hi,Can't subscribe to this plan. Can anyone help? It's not fair, yesterday the system was down all day, and today the plan is unavailable. Thanks in advance.

chapurinyuri by Great Neighbour / Super Voisin
  • 246 Views
  • 2 replies
  • 0 Bravos

Step 6: Activate - SUBSCRIPTION NOT ACTIVATED

I'm helping someone activate a new plan and port their number from Koodo. We've finished set up through the website and are told to download the app to activate the account, but it's stuck on step 6: Activate with the message "SUBSCRIPTION NOT ACTIVA...

nkopp by Good Citizen / Bon Citoyen
  • 165 Views
  • 2 replies
  • 1 Bravos

can’t receive OTP by SMS, no option fo email

Since I transfer my phone no to public mobile, my previous Fido stopped my mobile service. However I can’t get OTP Verification from Public Mobile anymore, in order to go through the process, can’t install eSIM, no QR code at all. please advice what ...

SukC by Good Citizen / Bon Citoyen
  • 181 Views
  • 3 replies
  • 0 Bravos

Can anyone get a hold of a CS or mod?

I have an urgent situation where my sim from old carrier no longer works and the number ported to Public isnt activated yet.  When I login it keeps asking for OTP that is sent to my phone number which is not activated.I am in a hell loop. Help

Momo88 by Good Citizen / Bon Citoyen
  • 271 Views
  • 6 replies
  • 0 Bravos
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