unable to activate new public mobile sim card

[Saskudani]

I am unable to move my existing number from Phonebox (Rogers) to Public mobile.

I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid 

I have double checked with them and they confirmed they provided the correct number in past

Can I request for number switching to be retried via IMEI no.?

[Dunkman]

@Saskudani 

Porting from Phonebox is a bit tricker than a regular mobile company. 

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-port-the-number-from-phonebox/m-p/2...

It can also take 3-5 days to port to be completed.  

I will private message you the Telus team porting phone number to see whether they can help.