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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer number

Helo , could please help me transfer number old phone number, I tried keeping rejecting

retrieving text messages

I lost my phone with a public mobile sim card in Portugal. I bought a new phone and installed a public mobile esim card with the same number and account. I can't retrieve my text messages.

account info

How can I find out what package I'm paying for, and how much data I have used

Help

Agent

Transfer E sim

I just activated an eSIM but on a wrong phone ! I got this for my daughter but I didn’t know I ended up set up on my existing phone I need to transfer this eSIM on my daughters new iPhone 17 ???

account info

trying to login into my account, and when I go to "MY ACCOUNT" I get message to continue activation. Ive been active for about a year, and am just trying to find out my account details, such as how much data am I paying for and should I get more, b...

My phone is suspended and I don’t know why

Why is my phone suspended

Its showing security issue for some reason.

Its showing security issue for some reason. The app and even online, i cant get into my account. I paid today for my subscription and when I went back to the app, it was okay for an hour everything was working but after that, the app is asking me to ...

Unable to complete refistration

My Sim remains unregistered. I can't receive the eversafe code required to finalize sin reg and account. As such. I get "mobile network unavailable" and "Sim card not registered " on my Samsung s10

Resolved! Text says 95% of data used, not what my web account says

I got a text that says I've used 95% of the data included in my service (can't be true), but when I log into my account on the web portal (here), it says I've barely touched it (which is true).What gives?

Resolved! subscription upgrade

Received limited offer to upgrade plan to 75GB with 5G at $35 monthly on October 14, valid until October 22, 2025. Accepted and received confirmation on October 15 the new plan would take effect on renewal date. Today, October 16 is renewal date but ...

Change payment method

How do I change my credit card number?

Resolved! Eversafe code to my phone to purchase an add-on

Going to Europe soon for about 25 days and then the U.S. I won't be able to activate a U.S. roaming plan until I land in U.S. on November 16, 2025. But currently, whenever I want to log into Public Mobile to purchase add-ons, I receive an Eversafe c...

My account access problem

I am currently in hospital and my identity verification contact method was originally set up with my landline home phone number. My account has been frozen due to unknown account payment problem but I can’t login to find why. Help please!

Use of PM serice while in the US

I,m traveling to the US for a five week stay and I subscribe to PM Can/US/Mex plan. Will I be able to use my talk, messaging and data service with out paying additional charges? Also, when I arriver in the US will I need to do anything to my phone (...

Account trouble

When I sign into my Public Mobile account it brings me to the getting started with public mobile page. I’m already an active member with public mobile and I’m not sure why I can’t access my account information.

Adding another cell to my account

Is it possible to add another cell to my account ?

Stolen phone

Hi,My phone was stolen last night and I can't log in to my account, because it is requiring 2-step verification, which I can only provide if I actually have my phone in my posession. I need to transfer my eSIM, so I can retrieve my information. The...

Resolved! travelling to Germany

I have plans to travel to Germany and need to use my phone while there. How to I set up my phone for that?

Data

Our phones are such a necessity today in this fast changing world of technology. Is Public Mobile ever going to be offering a plan with either more data or unlimited data? Thank you.

reactivating cellular connection

I have transferred my old iPhone 12 to my new iPhone 17. Both have eSims installed but I have no cellular connection (SOS)l on the new phone ...just the iPhone 12. Is this because PM will not support 2 phones at the same time. How to I initiate conn...

Data not working in USA.

I’m having trouble with my data internet while in USA. My phone is working just fine but my data is NOT. I do have more than 50GB’s left plz help!

Resolved! Apply a payment

Missed my payment, and then did the charge my card option via *611 but the amount wont apply to my subscription - is there a work around?

Help

I have being getting this error since yesterday when I try to call my mom is give a error saying b1 something the call cannot be completed please check the number again mom.If she calls me is okay, but I cannot call her edited by computergeek541: c...

Phone line and intercom

My phone ********** is connected to my apartment intercom it keeps going to my answering and to leave a message. My phone does not ring just to leave a message.

data usage Iphone to Android

Hello, i am having issues with data usage since I have a new texting buddy that has a google pixel. I have a Iphone. The pictures seem to add to data usage. Any solutions that don't include increasing my data plan?

My history is not up to date anymore

My usage history used to be live and since a few months it is 2 weeks late and not live anymore.

Changing credit card

I'm not able to update my payment method with a new credit card.

Can’t recover my Public Mobile account — “Recover Email” only sends link to unknown address (no OTP

Hi, I’m currently locked out of my Public Mobile account and can’t recover it. When I try to use the “Recover Your Email” option, it only says an email has been sent to the address linked to my account — but I no longer know which email that is.The i...

Going overseas

Will my phone work overseas like Europe?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Transfer number

retrieving text messages

account info

Help

Transfer E sim

account info

My phone is suspended and I don’t know why

Its showing security issue for some reason.

Unable to complete refistration

Resolved! Text says 95% of data used, not what my web account says

Resolved! subscription upgrade

Change payment method

Resolved! Eversafe code to my phone to purchase an add-on

My account access problem

Use of PM serice while in the US

Account trouble

Adding another cell to my account

Stolen phone

Resolved! travelling to Germany

Data

reactivating cellular connection

Data not working in USA.

Resolved! Apply a payment

Help

Phone line and intercom

data usage Iphone to Android

My history is not up to date anymore

Changing credit card

Can’t recover my Public Mobile account — “Recover Email” only sends link to unknown address (no OTP

Going overseas

Transfer number from Telus not complete

change email

Unexpected & unwanted phone number change

not getting incoming calls

Public Mobile has blocked a number I need to recei...