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I activated my sim one week ago, but still can't make call or use data

"7B1 Your phone is not activated on the network"I tried everything this form suggested. I tried on difference phone including IPHONE and Android. I created two tickets but no any response or confirmation. 

Overcharge

Hello,I have been charged twice, once on January 2nd 2024 and again on January 3rd. Please issue a refund.

Change subscription

If I change the subscription, will my reward be remove. Also will the addons will be removed e.g holiday 1 GB, 400 international minutes etc?

Cannot Login

I keep getting an error that says "unauthorized access" every time I log in. My service is not working so I cannot call support to fix my issue. What do I do?

New packages being offered.

I've been on a simple 1 Gb plan for about 2 years now...no complaints with the service.About a month ago, I was offered a 20 Gb plan for $34/mo. It seemed like a good deal, so I took it.Now, I see they're offering a 50 Gb plan for $34 month, to NEW m...

Need help asap its been 3 days with no luck

I lost my phone, and i forgot my PW to my PM account and with that I don't have access to my email to reset my PM password. So it has been 3 days with no phone I bought a sim card and its necessary that I keep the same phone number. No clue what I'm ...

did not reply Yes to message when porting my number

Hello, I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM still works.How do I get PM to initiate the transfer again? Any phone ...

Transferring number

Need help transferring my number from koodo to public. 

“Trouble transferring your number”

I did the activation process and everything seemed to work fine but then I got this message :Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you ...

Need help locked out from account and I lost my phone

I lost my cell phone with that I lost access to my PM account, I bought a  new sim card but I want to keep the number I have, can someone please help

Existing PM plan subscriber with new sim card/subscription

As a current PM subscriber, I recently acquired a new PM SIM card with a fresh plan. I'm interested in understanding the steps required to retain my current phone# while transitioning to the new SIM card and plan.  Additionally, I inserted the new si...

nothing is working with public mobile

horrible

Charged for a plan I didn’t ask for.

I just noticed a $177 charge on my credit card from public mobile. I had been signed up for a two month package for Canada and the US that I did not ask for. How the heck do I get my money back? 

Trouble with porting number

I recently helped a friend change his and his wifes phone from Virgin mobile to Public mobile. Had no problem porting his phone number but having issues with his wifes account.  Virgin never did sent a confirmation but we installed the Public Mobile ...

Number invalid. And double charged

Trying to set up new account. Downloaded the app and signed up. Ordered the sim. Paid the first month charges. Sim arrived tonight. Tried to activate. Was charged again. Then my number was declared invalid. It is currently on Bell and has been on Sas...

Data not working

I am unable to use data on my current plan. Have gone through all the troubleshooting steps and still not working. Also not able to submit a ticket as get internal server error.

i cant update my credit card info my account is on hold i need help

My plan says 40gb but it supposed to be 50gb

How can i talk to someone to change it

Need to change plan to 30 GB LTE $29 effective 01/03

@CS_Agent