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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Locked out of my account for months

How do I get my account number when I've been locked out of my account

$19 plan

I can not see $19 plan available to switch over when I log in.

Re: I changed plans and lost all discounts?

How do I submit a ticket? The PM website is at best is very opaque.

Welcome present

I received 5 welcome points but my wife has not. Billing is the same bank account so I’m wondering if that would be the reason? Anyone have any insight into this? Thanks!

why there is no more rewards for my loyalty and not autopay

I have 2 accounts. I have a credit card there in my account. why doesn't it take the monthly fee automaticaly?another issue is I have been with Public Mobile for 5 years, since 3 months ago. I have to pay manually and pay in full. the loyalty rewards...

Resolved! Esim

I checked if my phone is esim compatible and it said it was, then after payment was processed for new member subscription it said its not compatible and I need to contact support for a refund. I'd still like to subscribe, just using my existing Sim b...

Resolved! International call to Australia

Is it possible to make calls to Australia on public mobile? Am I just on the wrong plan?

Resolved! Do Canada-US plans work for calls originating in the US?

Do Canada-US plans work for calls originating in the US, or only for calls originating in Canada?

I want to cancel!

And don't know how. Esim not working and I've already paid!!

Resolved! Transferring a number without old sim card

I have tried to activate my account, however I don’t have my old SIM card. I didn’t realize I needed it and I just put my new public mobile SIM card in. Anyway I can move forward without it?

I got to be overcharged

Dear Sir/Madam:I am asking about why you charged me $28.25 since May until now. I should pay $21.47 monthly.Thanks for your time.

Is $15 mobile plan still available?

Hi, Previously, I had a $15 mobile plan including 3G internet, 250 MB. Then, I changed my plan to 5G internet. Now, I want to change my plan again and back to $15 mobile plan. I could not find that plan in my account. Could you please help me in this...

Re: Why is Public mobile horrible? Human customer service non-existent?

I tried to submit a ticket and I just get "error processing your request".It is a shame that there is no real (human) customer support.

Resolved! International Calls to the US

Hello,I have 300 international long distance minutes but Public mobile won't let me make a call to the US, says I don't have minutes.Please help.Thanks,

Resolved! My simcard is invalid

I try to reactivate my sim card used last year, it mark invalid when I enter it in the portal. I was using it last year but my account has been linked to a phone number that wasn't mine and nobody at support even been able to fix that, that old acco...

Resolved! I canceled my account half year ago but you still charge me every month

I have cancel my phone number but you still charge me $15.75 monthly through my credit card. I forgot my phone number. How to handle this issue?

Cancelling subscription

I plan to sign up with Koodoo today and I am wondering about being billed for my next month's payment for Public. The payment comes off my credit card on July 30. If I switch to Koodoo today, July 29, is it too late to stop the payment for the 30th?I...

messages not downloading

so need the new settings from last April. I have an Android phone

I received a loyalty bonus of 30gb . It expires in 15 days.

I switched my account to the 6gb/month. My free bonus has 15 days left, but instead of taking data usage from the loyalty bonus, my 6gb is being used. Am I to assoom that I have to use up all my paid gb before I can use the loyalty bonus. That would ...

Resolved! I need to check some text messages from january

Hi, I am facing a court hearing and the other party erased some text messages from our conversation, including some outgoing messages from my device. How can I request these few messages from Public Mobile? It would be only a couple of days worth of ...

Plan pause or cancellation question due to travel

Hello, I'm gonna live in Europe in the next 9 months starting from September. I want to either pause my plan and resume it next year or cancel it completely. There are no options to do either on my account, and I can't find the payment button that yo...

Unable to receive pictures from Iphone on Messages

I have an Android Phone using the Google Messages App for my messaging. I have Mobile Date enabled and have my APN set as per Public Mobile guidelines. I am able to send pictures to and receive pictures from, another Android phone using Messages. ...

Data usage

I have 250 MB and can’t figure out how I have used 239 in 9 days. I have turned cellular data off on all my apps and I seldom send pictures in my texts. How can I figure out where the leak is? thanks.

Transfer out

I transferred out from PM to other provider on June 1,2024, PM charged my monthly payment for $27.3 on May 30, my circle billing is starting at 14th every month, I didn’t receive any refund, so I pm the agent and requested, and I received email sayin...

New sim card

Not receiving incoming calls and texts

Resolved! Didn’t get confirm my identity number(6 digit)

I tried to switch husband phone from Bell to PM. I have problem please help me. Activated his SIM card but didn’t get text notification from old provider Bell to approve switch. (Using bell SIM card) already 5 hours passed now

Resolved! Plan price increase

Just saw that PM increased the price of their $34 50gb plan, can/us to $39. I just recently joined PM last month, does this mean that my next bill will reflect the new price? Or do I get to keep paying the $34? thanks!

Resolved! Redirecting call and discontinue for a month

Hello,I will be travelling to India from 3rd August - 3rd Sep and I would like to discontinue for 1 month. My recharge date is 27th of each month. Could you pls advise if that is possible.Secondly, is it possible to redirect any calls from my phone n...

Payement before due date

Hi, My subscriptions renews on Aug 3rd, if I pay now, will my subscription date change from 3rd Aug to todays date? Thank you ,Devasis

Resolved! Subscription unsuccessful

Trying to transfer my number from PhoneBox (Telus) to Public Mobile, but it says my IMEI doesn’t match with my phone number. How can this be resolved? There is no helpline that I could call for help