Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have US/Canada plan. When opening phone - trying to call - network gets selected AT&T and I immediately getting busy signal when trying calling any number. Data is working but calls are not whether I am on wifi or not. What should be done? Using an...
I wanted to setup second phone but used same email as first account not that account is messed up can't access it and second phone I got billed subscription and sim card upon ordering under same account when received sim for second phone had to creat...
Hi everyone! I turn off my ripening and I can’t able to send a message if I don’t have a wifi on ? I have a USA plan included on my account. I was wondering if I turn it on then I get another charge for that?anyone help?
Hello I ordered a physical sim about 5 months ago and have not recieved it therefore i have not activated my plan. I am wondering if theres a way i can change it to esim? Thanks
I have unlimited Canada/US/Mexico I cannot call 1-800 numbers. I used to be able to call but since last week or so, cannot call toll free numbers. I tried to reboot my phone, I tried calling without the 1, and still the same. Please help
I'm having the exact same problems as this: https://productioncommunity.publicmobile.ca/t5/Get-Support/Urgent-Data-is-not-working/td-p/1375476 I was out of country and switched back to my Public Mobile eSIM. My mobile data isn’t working, even though...
@CS_Agent I have created a second Public Mobile account (to facilitate two e-SIMs for two Canadian numbers) and trying to have both active at the same time to allow calls from either number. I am seemingly unable to do this on my iPhone, but am able ...
Hi All,My husband set up phones for our kids a few years ago. He passed away a few months ago and I don't have access to his email, and can therefore not access the self serve accounts for the kids. Which I need to do so I can update payment informat...
hello, I'm trying to reset my security login contact number as the porting process wasn't successful. How can I reset my login or sim card credentials?
I lost my credit card. I added a new card to my account today as my plan renewed today. I don't see a way to resume services. I last month I did choose a new plan starting this cycle so I'm not sure if that is what is causing this. I can change my su...
when I subscribed to Public Mobile two days ago I immediately saw a promotion which I signed up for immediately. I was billed $35 twice and I would like one of these charges to be erased
Are there any outages in Toronto today? I can no longer make a call. When I try (iPhone) it just says Calling… and then disconnects. Worked fine yesterday. Reboot didn’t change anything.
Before I bought the CAT S22, I read that it should be compatible with Public Mobile, so I Paid for subscription and SIM card. But afterward I found out that my phone isn't on PM compatibility list. Is there a way to fix this? If not, can I cancel the...
Recently I was trying to change my plan to Canada-US-Mexico and redeem few point from my rewards. But actually it withdrew additional dollars from my account without changing my plan. I have no idea what just happed. Could u please explain the situat...
I can’t access my account because my current phone has not been updated in my account so I can’t get the code. I had to create a separate account to send this message using a different email. Some help would be appreciated
I have a Canadian based data and call plan with unlimited Canada texting and call as well as unlimited international text messaging. I am going to Southeast Asia soon. I need to know whether or not I can make calls in Southeast Asia with my public mo...
I am sending this message for my son.He recently got a new iPhone 17 that doe NOT require a SIM card at all. However, he can not log into his account because he does not know the email that he uses with Public Mobile. Please help us. He would really ...
I'm going around in circles. I need to contact an actual agent, since my problem involves money. .The chat bot keeps sending me to the same place, but I can't reach an agent from there. All other help places send me back to the chat bot.Help!
how do I change my credit card information every time I do it it says notAbleToProcessRequest. If there is any way to fix this please can someone help me I’ve been trying to fix this for a month now
