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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My mother is deaf. How can she initiate a TTY call?

My mother has her public mobile phone in TTY mode but cannot initiate a 711 call because an operator answers. Plus banks won't talk through a middle person. She cannot hear at all.

Can pause my service?

Hello, I just signed up yesterday, but my wife’s phone is having troubles here in Canada. The cell phone seller said the phone would work, but it’s not working. Can I just pause my service till I get everything sorted out? Thank you!

Log in

I lost my phone and can no longer access email that was associated with my public mobile account how do I get it my account?

Uk Issues

So I arranged for my family members to get PM accounts. What I did not understand was that PM does not operate in the UK… not even roaming…. Here’s how that became an issue. My son has been locked out of his Hotmail account, in order to recover it,...

Resolved! Re: Esim transfer to new phone ?

Hi @Fooboto does it mean that the number on my old phone will be transferred to the new phone when I get a new eSIM on the new phone, as well as long as I log in to the app on the new phone with the same user name? Thanks, I wanted to clarify as I a...

Service

Hello!I would like to get my subscription paused for the month of March and April.Thank you!

nokia 2780 phone barring

Hi How do you switch off call barring on nokia 2780? I have found call barring in the settings but the phone won't allow me to select enable incoming or outgoing calls. Thankyou Lorene

Set up new SIM card

Hello, My phone was stolen so I had to order a new sim card off Amazon. I finally received my new SIM card in the mail and now I'm wondering how I go about setting it up so that it will be attached to my existing public mobile account and phone numbe...

Resolved! Bell number

I subscribed to the 60 gig account and I need my telephone number from Bell transferred to this account new service. Can I not use my Bell telephone number that I had with Bell and transfer it to here??

Resolved! New sim card activated but is not working in phone

I got two SIM cards for PM from Amazon for me and my wife. I went and activated the first one as per PM instructions and selected a subscription and paid, received a new number etc. Then inserted the card into my phone. Completely dead, tried in my w...

I can't make long distance call to China

I registered the plan included 7 countries long distance, why I still can't call.

Resolved! Pixel 8 Pro disabling one eSIM anytime I activate the other?

Everything I've read says as long as the carrier supports it, I did this no problem with my Pixel 8a (although I had other issues with setting which was actually in "slot 1"). I contacted google, but they're saying my carrier needs to help me? I just...

Adding my daughter’s referral code

Hi I joined public mobile about a month ago and my daughter had shared her referral code but I didn’t know how to add it when I signed up. She inquired about it and was told I had to initiate the help with her referral code to be added to my account....

Phone number not transferring

Hello,my boyfriends phone number is not transferring to public mobile. It says that the sim is not connecting. And the phone number didn’t transfer

Resolved! US Roaming

Does the 15 day US Roaming bundle include coverage in Hawaii?

trouble logging into my account

HI i have recently lost my cc attached to my son's account - his phone is currently not working - I can't remember the email address associated with his account to log into and change the cc payment info...can you please help?I've tried multiple time...

Why do I get 2 breakdowns of the same day when I look at my activities on the app?

I paused my services yet my phone number still works

I am confused. Trying to troubleshoot why my phone suddenly said "no sim card". Worried it could have been a sim swap. So I followed advice and paused my services. Yet now my sim shows up on my phone and I have service. How can I have service if it i...

Unable to update billing information

I’m attempting to update my credit card and receiving an error stating “notAbleToProcessRequest”. This has occurred in both attempts, all details are entered correctly and fully, and I have tried using incognito to enter details as well.I am unable t...

Resolved! Calls from USA

My $30 package with 20 Go mentions that minutes and data are unlimited everywhere in Canada AND USA. I take I have to turn on roaming for this but won’t be charged extra?

can' make calls or receive

I switched my daughter from Rogers to Public and she is unable to make calls. Seems like the phone setting says her number is not her number. Her phone setting and the app say a different number. She has tried to port over her number but the 'code'...

Travel

I'm going on vacation to BC from NS. Is there anything I need to know as far as making sure I have service while I'm gone?

data not working

I can't get data on my phone for the last couple of weeks. I have data turned on I'm not passed my limit. Any ideas?

Phone won’t work

Combine threads - same topic

2024 bill payment statement

I need a statement for my 2024 phone bill payments. How I can get one?

calling mexico

Not really a question... i finally made some calls to Mexico. For most of them, i just dialed 52 area code and number and it went through fine. No need for the 011. And 2 of the calls i had to use 011 52..... they were to different cities. the c...

Esim

No sim card arrived... Can I use esim ... if so how do I activate it? Thanks

SIM card Stolen

Hello, I am in Mexico. My SIM card was stolen. when my wallet was stolen. I had another SIM brought from Canada from family visiting. I need help changing this new SIM card to my old phone number. I have also been unable to access my account wi...

Incompatible device for E-Sim (Need Refund)

I bought a E Sim from Public Mobile not realizing my phone is incompatible. I will to be refunded so I can go about buying a Physical Sim Card.

Porting from Fizz to Public Failed. Somone from Public is supposed to reach me?

Hi guys, or Public Mobile, I tried porting over and it said the IMEI was wrong even though I copied it. I'm not sure if i put the wrong IMEI (IMEI 1 vs IMEI 2) since public mobile's esim installed. It also said the account number from Fizz was invali...

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