Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when i try to call my international minutes it tells me i have used them
Hi there,I'm trying to buy a plan in the app but when I get to the enter address page, my address isn't found in the drop-down list and neither is my village (Muenster, SK,xxxx). I have credit cards registered to this address and receive packages her...
duplicate thread
I have had a public mobile account for quite a while now. But a couple of weeks ago I bought a second phone and a new SIM card and subscribed to a new plan. Do I will be using 2 different phones. I have been using new phone for a week or so at home ...
I try paying My bill. But my phone stop working. Said my phone chip was inactive I buy a new chip with a 50 dollar pree paid card to add on. I can't transfer MG old # to my new chip. And am frustrated
Is there seriously no WiFi calling with PM? Had I known this I wouldn't have switched. It's 2025. My own fault, but I thought this was available with every provider out there. edited by computergeek541: inappropriate language that violates the term...
What is the best approach to doing this? I am new to all this sort of thing. Any help really appreciated.Should I buy a physical sim or esim in France, or try to set something up here before I go?
Every time I try to access my account, EverSafe sends a message saying "We've noticed you have an active Public Mobile service and would like to confirm your full access." EverSafe then sends a 6 digit code to my phone, which I have now entered corr...
The $19 and $20 plans don't show as an option under change plans but I no longer need data and need to change. I'd like to stay with Public but will switch to PC if I have to.Someone please tell me how to decrease my plan. This shouldn't be this hard...
I upgraded my plan yesterday for my trip to Mexico to include roaming but Today I got unpleasant surprise. There is no roaming on my phone. Plan wasn’t cheap so I would like this to be fixed as soon as possible or I’d like to get my money back for se...
Hi,My phone has not been able to make or receive calls since yesterday. Some observations from preliminary trouble-shooting as follows,Text is functioning normallyWhen trying to call out, there was no sound and it took a few seconds before the phone ...
Maybe a bit of an odd question, but I will be moving to Canada within the next few months and I just had to get a new phone and plan. Rather than pay for a US-based service and then have to go through the hassle of switching once I've moved, I'd like...
Hi, my wife is looking to switch with Public Mobile and she currently have a lg Velvet 5G (lg lm-g900um) Anyone know if this device is compatible with Volte with Public Mobile? Thanks
Cannot receive or send texts! Why?
When I'm in Mexico can I call and text canada for free if I have the canada mexico plan.or so I need an adional plan to text from mexico back to canada
I have 1,000 minutes international call but unable to call. Is there any limitation to use public point to call abroad?
I have a question. Do you think Public Mobile will offer internet service? Thanks in advance group
Did not work, please provide assistance?
I will travel to China next month. If I purchase add on 500 minutes to China, will I receive text message when I am in China? Tks
Please help. I can't get past the activation page to change my account to esim rather than sim that they are shipping. My new phone doesn't have a physical sim port and I don't know how to change my order. The agents disconnect the second I ask fo...
Hi,Is there a 90 days subscription option for the $19 1GB available on my account?
My subscription ended and whenever I try to renew it with the card that I have already registered in my account it says to try again later. I need a phone plan right now what do you mean try again later?! And I did try later and it still didn’t work....
Can not get past step 6 of the activation process. When I try support I only get a blank screen. My credit card has been charged for the plan, my old Koodo plan is still functioning. can someone help ??
my incoming and outgoing calls are not working. Data and text messages are working only. This was also happened last month also.
Has anyone used this plan when in the us and had it work without any problems? Did you end up with any extra charges
Im encountering no signal just on and offcan you help me how to fix it!
The call quality has dropped off substantially in the last few days. iPhone 16 pro and 15 pro both. I can not say for sure it was after the iso iPhone upgrade to 18.3.1 but think so. anyone else or does telus/public know anything? I constantly have 1...
Hello. My wife was unconscious and in hospital in Cancun from Feb 16-20. I made many emergency calls to Canada using my phone (no international plan) and my wife's phone (international plan) during this crisis. Would Public Mobile be able to provide ...
