Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I wanna be sure you have the correct postal address to receive my sim card.xxxxxx rue Monk,xxxxxxx Qc H8Z1V2 Edit by Dunkman: removed personal information
I convinced a friend to change his cellphone service to Public Mobile and he was told by the Telus Office in his area that Public Mobile would be ending in June next year,Is this correct?
I was offered an upgrade on my plan to increase to 10 GB on a 4M network, I accepted it about a month ago, however since then the data isn't working. I need to be fixed please or I would like to go back to my old plan.Thanks
Why is it that when I try to go to rewards in my PM my account, it prompts me to sign in, but I can go to the other categories and they're fine?Getting so frustrated with the amount of time it takes to navigate the PM system.
Hello! I bought 6 gigs of data but nothing showed up. What can I do? What number to call?
Hi I bought a plan and a new line for my sister while she visited us here for a few months. She has now left but her line is still in service and she is still paying for it. We tried logging in to cancel the line but we are stuck with OTP which requi...
Moved to french support
Hi My sim is locked. I need my puk code for unlock my sim .
I'm disappointed. With about a week left in my last cycle it appeared I'd run out of data when looking at my account (though I hadn't had it cut out), but I needed it for the work I do. I used points for a 1gb add on that would expire in 30 days, and...
The PM app won't load so I can activate my plan. I enter email and password and the app just shows the spinning circle. I have uninstalled and installed over a dozen times. Any suggestions?
My plan jumped from $23.52 to $28.00. I purchased the cheapest plan for 1GB. Can this be reverted for my account please.
I stopped receiving text promotions how can i fix that so i receive them?
The code to confirm my number transfer was sent to the number which is not a cell phone=no messaging. So I could not confirm the transfer. What next?
Is there a way to get your call records/details of Public Mobile?
I currently using physical Sim card (nano), can I switch to eSim using my existing account and same mobile number? Thanks
My current subscription in picture below. Is this means my data will work in USA?
Hi , I can not call out or receive calls I live in a rural area and was good till a few days ago . I have others here with public Mobile and they are working fine . I went to the city and send and receive calls worked fine .I have tried turn off pho...
When did the monthly dollar off for each friend referral stop and go to points instead?
I took the SIM out of phone and put it in another phone and then put it back in my old phone and now I can't access my voicemail. please help. @ links to members
Since I upgraded my plan from 40GB -50GB per month (5G+) my data has been loading incredibly slow sometimes not at all. I always show full bars on my phone
I switched to a new phone and lost my network connection, is there anyway I can get it to work? Please help
posting threads for the sole purpose of exchanging back and forth solutions is against the terms of service
@ customer service agentI tried to get an account for my son using my phone, but not I can't get it to work on his phone, how do I get it working or cancel the accoun
My phone is not eSIM compatible with Public Mobile and I do not want a physical SIM card. I do not want anything to do with your company because you have zero customer service response and I have wasted 2 hours trying to get help
I bought 2 add-ons 250 mb data and us talk/text, data works talk and text doesn't! Never had this problem before... What gives? Does anyone know?
I received a text message about a Public Mobile offer from 5474 (or 547-4). It looked legit. No spelling or grammar mistakes. The offer is for 4G 25GB for 28/month or 4G 30GB for $34/month (maybe too good to be true?) I replied back for one of those ...
Public payment vouchers…. I just got a payment voucher from7-Eleven I tried entering it at the store using *611 it said the pin wasn’t valid and half the time *611 doesn’t work anyways but went home and tried on the Internet at the public mobile my s...
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When I send a text and im out of service once I get service they receive 17 messages. how can I prevent this from happening?
does anyone know a solution to the forbidden a1 error preventing me from logging into my account
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