Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
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I need help transferring my old account to a new phone and new esim
I was just charged $45 extra this month for automatic top up? What is automatic top up? Why did it come up -- that's charge is doubling my month fee. How do I get rid of it?
I’m having an impossible time getting my number to work for text I can call outgoing but no receive and says the number is active it is new not transferred- not workingthird service ticket with no help avail
I just registered for $20 monthly plan and the money taken out of my account. But now I am told that eSIM is not compatible with my phone. What will happen now?
I can not access to my account through the app. When I try to log in to my account with my email, it goes to sales instead of my account. What do I do to access to my account?
I'm trying to update my credit card information, but the only option it gives me after logging in is to activate my SIM card. Any help would be appreciated. Thank you
Just moved my wife over to PM. She was originally on Chatr. She said that the service has been poor. She would try to make a call, and it drops immediately..not all of them. She would send some texts..they would take some time to send /receivePhone i...
My husband has received SIM and submitted request to transfer #. Virgin says they did not receive request and therefore did not send SMS to approve. He is also unable to get to the screen under his login to request the number be transferred. It tells...
Did our subscription fees just increase by a dollar without prior notice? edited by computergeek541: changed category label as this discussion isn't related to the self serve (My Account) system
I need a new PUK number as I’m locked out of my phone. Thank youJ Valentine
my internet connection is very slow or not working at all. I checked and confirmed that I am on 3G speed instead of 5G. I subscribed to 5G speed, why am I on 3G? Please upgrade my speed ASAP.
Referral bonus missing
I’m traveling to California from Canada, staying there for three weeks.i’m wondering if I have free roaming down there with my plan. It sounds like I do. Do I have to keep roaming on? Is this considered free roaming?
I have signed up and paid, but it won’t let me transfer my phone number
Hello,All incoming calls get an error code. All outgoing calls ring, but cut off when answered. Two separate networks tested on.I restarted phone and reset network settings. Still happening.Any help would be appreciated.
I am writing for my mother, xxxxxxxxxxxxxxx, who has a Public Mobile account and a phone number but her email has changed and she needs to update her credit card information. It is impossible to enter her account because her email address has been ca...
NOT ONLY DID TOU PEOPOE CHARGE MY CHARGE TWICE! I ALSO HAVE NO CELL SERVICE BECAUSE IRS SHOWING THAT A PAYMENT DUE BUT YOU PEOPLW CHARGED ME TWICE!! SOMEONE NEEDS RO GET IN CONTACT WITH ME SINCE NON OF YOUE CHATBOT WORKS BEFORE WE HAVE A SERIOUS PROB...
I pay a monthly fee of $45.60 which came out July 7 from my credit card. I noticed on my online banking today from my debit card a payment of $18.37, it said, OPOS public mobile self 85547. Could you tell me what this payment is?
I was charged 2 times for physical sim card, they I ordered a mount ago and I still did not get it.
I received the SMS message from telus and I replied yes. I received their confirmation it was completed but I didn’t get the chance to load the eSIM and I accidently closed the app. Can someone help me please? My phone isn’t working and I can’t get t...
Hi there, I attempted to port my number to PM from Rodgers this past Saturday evening. I received an SMS message from rogers to confirm that I was cancelling my account and Replied 'YES' , I waited for about 30 minutes and there was no further instru...
Help! My subscription plan is not processing the payment and my plan now is on hold. My card is fine, i try to process the payment and the alert i get is: "Sorry, we're not able to process your payment at this time. Please try again later." Can someo...
Hi,please I recently ported into public mobile and on the can-USA- mex plan. I noticed my cellular data is less than 1G when the plan provides 60G data. It’s really slow browsing or looking up social media etc.please can suggest what I should do?
I tried activating my sim card on the public mobile app (i’m on an iphone but at the last step, there was an error message. Trying to fix it, i logged out then logged in, but it asked for my sim card number. I put the details but it said it’s alrea...
My bill is very high BUT the amount of service that I use is very low. How can I reduce my charges?
I can not get on to see my account as the email i registered with no longer exists. It wants me to subscribe every time I log in and I can not get past this to change my email. The AI help line does not understand my questions. What do I do?
Hi!I have a CAN US package for 20G of data and u/l talk and text. Every time I go to the US it never works. I'm currently in the US now and it still isn’t working. Any advice?Thanks!
it say my phone is activate but i still does not have a service Show SOS
My data isn't working it says I am offline when I am not I have everything turned on and I still have a ton of data as well, please help....
