Entered wrong community name

[Anerkons]

Tried to register a community name and it automatically auto corrected to a different name. Now what ?

[Handy1]

---

@Anerkons wrote:

What support ? 6 hours and still waiting — HOWEVER now I can do voice calls but the message up is constantly trying to verify my number it non stop shows the spinning wheel - any suggestions as to what I may do?

---

@Anerkons  Unfortunately support is swamped to due to messy roll out of new activation plans since yesterday and wait times are abnormally longer then usual . Most times you get reply 1-2 hours I’ve seen myself have to wait up to 48 hours before and I’m afraid this could be one of those unfortunate times . Just need to wait till you get reply from them to assist unfortunately, sorry be the messenger if bad news and also know I’m just a customer like you trying to help , best of luck 🤞 

[Anerkons]

What support ? 6 hours and still waiting — HOWEVER now I can do voice calls but the message up is constantly trying to verify my number it non stop shows the spinning wheel - any suggestions as to what I may do?

[hTideGnow]

hi @Anerkons 

not bad at all, easy enough in fact 

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@Anerkons 

Try dm them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

PM is an online service so everything is  done through Chat or dm an agent.

PM is not for everyone that is not technically mind or not familiar with all the settings on their phone.

Did you reset the Network setting to see if that works?

[Anerkons]

This is bad bad - so sorry I switched to PM - Tried to initiate a ticket and get this message ---There seems to be an error submitting the ticket --- what gives with this company?

[BKNS27]

---

@Anerkons wrote:

Wow what a mess- what have I done by porting to PM?

My account  page shows that my account is active but my number doesn’t work. I’m able to only login to my account by email. I asked CS for help but non response . Now what ???? I need my number for all my banking etc two factor authentication. 

---

@Anerkons 

Unfortunately you will have to wait for a response under your message inbox for an agent to reply back. Depending how busy they are. It may take up to 4 hours. 
Meanwhile reset the Network setting and reboot your phone and see if that works.

[Anerkons]

Wow what a mess- what have I done by porting to PM?

My account  page shows that my account is active but my number doesn’t work. I’m able to only login to my account by email. I asked CS for help but non response . Now what ???? I need my number for all my banking etc two factor authentication. 

[Handy1 · Accepted solution]

---

@Anerkons wrote:

Tried to register a community name and it automatically auto corrected to a different name. Now what ?

---

@Anerkons  Only support can help you change community name 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage