@Anerkons Unfortunately support is swamped to due to messy roll out of new activation plans since yesterday and wait times are abnormally longer then usual . Most times you get reply 1-2 hours I’ve seen myself have to wait up to 48 hours before and I’m afraid this could be one of those unfortunate times . Just need to wait till you get reply from them to assist unfortunately, sorry be the messenger if bad news and also know I’m just a customer like you trying to help , best of luck 🤞
What support ? 6 hours and still waiting — HOWEVER now I can do voice calls but the message up is constantly trying to verify my number it non stop shows the spinning wheel - any suggestions as to what I may do?
A few hours ago I ported from FIZZ - my account page shows active and all info is correct - my payment was taken etc. HOWEVER my number is not active - the only way I can login is by email. I'm in trouble because now I can't even access my banking and other services requiring 2 factor authentication ---CS won't respond --- I'm in big trouble and curse the day I tried to switch to PM. From all the complaints on this thread it's obvious that maybe they need a new team of computer science persons. I'm really worried and have wasted hours on this situation.
This is bad bad - so sorry I switched to PM - Tried to initiate a ticket and get this message ---There seems to be an error submitting the ticket --- what gives with this company?
Unfortunately you will have to wait for a response under your message inbox for an agent to reply back. Depending how busy they are. It may take up to 4 hours. Meanwhile reset the Network setting and reboot your phone and see if that works.
Wow what a mess- what have I done by porting to PM?
My account page shows that my account is active but my number doesn’t work. I’m able to only login to my account by email. I asked CS for help but non response . Now what ???? I need my number for all my banking etc two factor authentication.
