Issue with eSIM activation

[Wisnton00]

Hi, I am using the eSIM QR code from email to register it but I was not able to do it and I can see a “eSIM could not be installed” message in my public mobile app, I just received a text saying the my phone number transfer is completed, will I receive a new eSIM code or what would be next step? 

thanks in advance 

[slusagm]

Yes , within an hour 

[Wisnton00]

Thanks! I message through the link, would I be able to get an answer shortly?

[slusagm]

You will need PM to help with that.  There is a chance you need to activate with a physical sim card first, then change to eSIM after.  But ask PM first 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote