OTP not received

[Wonghhh]

I made the payment to subscribe the service and I tried to log in first time.  The OTP only reached to me by email after the time expires.  How can I do the verification on time? 

[softech]

@Wonghhh your service works and just cannot login?  Can you receive incoming calls?

If you click Didn't receive code or Resend code, check if you have Send voice message option and try that.  Then call your voicemail to get the code

After you login, go to Profile > Manage EverSafe login and check if the Phone number field there has the correct phone number 

[BKNS27]

@Wonghhh 

There is an option for texting or calling but if you are not in Canada, USA or Mexico (it depends on what plan you are on) then you won’t receive the 2FA code on time.