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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 3204 Views
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 11970 Views
  • 167 replies
  • 18 Bravos

My cart

40.00 in my cart and I cant use it

Chuck6969 by New in Town / Nouveau en Ville
  • 201 Views
  • 6 replies
  • 0 Bravos

Resolved! US Data Roaming Addon

Hi can someone explain the us roaming add on for me?1. under the section it says "for 10 days only" however when u look at the options it says 15 days in brackets so which one is it?2. Also does it activate right away? For example I need it on the 25...

TimTim by Good Citizen / Bon Citoyen
  • 276 Views
  • 1 replies
  • 0 Bravos

Resolved! I Cannot Log Into My Account

I cannot log into my account associated with phone number.  I have reset my password multiple times using a code sent to my mobile phone number above.  I would like to change my form of payment as my Credit Card has changed.  

Curtis5 by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 0 Bravos

Resolved! voucher invalid

bought a voucher yesterday. seems it did not activate for what ever reason. how do i get this looked into as i have not been able to activate my plan, 

allen3 by Great Neighbour / Super Voisin
  • 173 Views
  • 6 replies
  • 1 Bravos

Resolved! Account info

I tried to update my address in my account info. When I went to entre my town the only options are the major cities. I live in Lepreau. When I tried typing it in manually it said invalid city.This is a minor issue nothing urgent but I feel like I sho...

j_mccready by Good Citizen / Bon Citoyen
  • 199 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone numbers

When I buy a new phone how do I ensure all my unused phone and data minutes can be used on the new phone?

FreddieT by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 1 Bravos

Resolved! Sim

purchased an new sim card from telus, inserted into new Apple iPhone 11 activated Public sim and ported my number no problem. when phone comes on it says SIM Not Supported. Went back to the Mobile Shop where phone was purchased and they tell me the i...

nel_g by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

Add on US talk Text

I just added the add on while traveling and it won’t upload to my phone. It gave me a receipt but not updated in account or on phone? Please help

Bruinsy by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

Resolved! Calling england

I have nearly 400 mins of available time to call internationaly. When I try to call a number in Plymouth England using the 011 44 prefix numbers to the Plymouth number 01752 xxx xxx I am told it can't be called as dialled. Does anyone know why?

Cunedda by Great Neighbour / Super Voisin
  • 228 Views
  • 2 replies
  • 0 Bravos

Resolved! trouble signing in

I was able to login to my account, however, there's a step that requires verification through my email and enter in the codes. However, I didn't receive any email regarding of the codes from my email.  And because I need to update my bank card inform...

Lucyli by Great Neighbour / Super Voisin
  • 141 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit card update

Please update my VISA credit card.   Xxxxxx    Exp. Xxxxxx

Mill790 by Great Neighbour / Super Voisin
  • 211 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot reset password to log in

Facing Multiple problems as I couldn't log in to my account1. Cannot reset my password, I am not getting a code emailed, not even in spam2. Cannot make a bill payment3. Calls are blocked

tobuty by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

I need my usage history (call history) for March 2023

I checked the 'Usage History' under My Profile but that is limited to just April despite customer service indicating it can view 90 days prior. I believe it is actually died to my plan which is 120 days cycle, that restarted in April.  Any ideas how ...

Lovejusthatee by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Resolved! retrieved phone number

Got a question? Have a friend and she lost her cellphone, She got a new sim card and a phone, want to know how can she retrieve her phone number, what she needs to do? 

Beth27 by Good Citizen / Bon Citoyen
  • 136 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

I’ve recently bought a Sim card and $100 worth of vouchers from my local store to hopefully set up my account at home. I’ve had nothing but complications. I do not even get the option to using a voucher to create my account. Is there a toll free numb...

BentleyL by Great Neighbour / Super Voisin
  • 250 Views
  • 6 replies
  • 0 Bravos

Resolved! Is there something wrong with the data?

I have my data on but can’t send photo texts & I can’t look up anything on the internet on my phone.  My friend also is with Public Mobile & is having the same problem. He said his data hasn’t worked since Wednesday (Apr 12) afternoon. I didn’t notic...

acdcmj by Good Citizen / Bon Citoyen
  • 213 Views
  • 4 replies
  • 0 Bravos

Resolved! Sign in

I can’t sign in to my account.  When I say I forgot my password, I go through getting a verified code, and then enter the new password twice to ensure it covers all the requirements, then it says there is an error and to try again later.  I have done...

Antoinette by Great Neighbour / Super Voisin
  • 357 Views
  • 3 replies
  • 0 Bravos

Extra data

I paid for extra data this month, but it's not working. I keep getting a message that I have no more internet access!  Paid $15 for 1G

Thebee4 by Good Citizen / Bon Citoyen
  • 220 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card order NOT received

SIM card ordered March12/23. Not received.  It was to replace my active lost SIM card.on April 10 located store & purchased a replacement card.

ChrisPav by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Resolved! "Invalid sim"

Hi All, "Invalid sim" message appeared on my phone after recent ice storm power outage in Quebec. Coincidence or bad luck? Tried multiple tests on mine and other phones. Sim card is invalid. Logged into my account, still active, no outstanding dues. ...

parisax by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

SIM PIN

Hey I have a new phone but when i put my sim card in it it says i need a sim code to unlock where would I find my code?

mac333 by Great Neighbour / Super Voisin
  • 199 Views
  • 8 replies
  • 0 Bravos
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