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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2579 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4743 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37708 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49223 Views
  • 182 replies
  • 30 Bravos

Inactive SIM card!

Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...

Amber75 by Good Citizen / Bon Citoyen
  • 335 Views
  • 2 replies
  • 0 Bravos

Sim card

HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks

AmirSourour by Great Neighbour / Super Voisin
  • 574 Views
  • 6 replies
  • 0 Bravos

Ive been hacked

I have been hacked, they changed my email and phone number.  Must of cancelled my data, I need help!

RoryG by Great Neighbour / Super Voisin
  • 784 Views
  • 8 replies
  • 1 Bravos

Trying to get my old phone number back

Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...

Divii by Great Neighbour / Super Voisin
  • 366 Views
  • 3 replies
  • 0 Bravos

Phone useage

I just noticed that my phone useage shows numbers I have never called any ideas how that may have happened?

Nikis7766 by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

Re: Being charged twice

I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???

Lyndsey2 by Great Neighbour / Super Voisin
  • 224 Views
  • 1 replies
  • 0 Bravos

unknown debits from my account

I am trying to figure out why I have some random transactions of 15$ debited from my account. I have not purchased add ons and I don't see any activity that would cause this additional billing.This has happened September and October as far as i can s...

ceadub by Great Neighbour / Super Voisin
  • 310 Views
  • 3 replies
  • 1 Bravos

Resolved! Test Messages on Home Plan Wifi counted against Public Mobile Plan

I mostly send text messages using my internet wifi at home and only use Public Mobile wifi to send messages when I'm outside. This month I only sent out 2 at the most using PM wifi.To my surprise I received a message from PM that I only have 10 outgo...

cory_c by Great Citizen / Super Citoyen
  • 1040 Views
  • 13 replies
  • 1 Bravos

Transfering a number from a previous provider

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. ...

faschmatta by Good Citizen / Bon Citoyen
  • 563 Views
  • 6 replies
  • 0 Bravos

Cannot process payments, have tried everything

 hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I h...

Arktis by Great Neighbour / Super Voisin
  • 552 Views
  • 5 replies
  • 0 Bravos

Subscription will not change

Several months ago, I started the process to change my subscription. From the 40 dollar a month plan, to the 34 dollars a month. Every month, it says that the subscription will change the following month (for example, it told me it would change on Oc...

Valerie_Marie by Great Neighbour / Super Voisin
  • 272 Views
  • 1 replies
  • 0 Bravos

Login Lost

My father had set up his and my mothers cell phones years ago. He passed away and have no info to get into my mothers account. The card on the account expired. How do I get her info to change the payment? Thanks.

Tantor by Great Neighbour / Super Voisin
  • 306 Views
  • 2 replies
  • 0 Bravos

Unable to log in

I am so frustrated with this service!! Public mobile is not as cheap as I had heard. I have a $45 plan with tax and have customer support. I activated my account via e sim but it didn’t work. I went to buy a sim card and then when i went in to log ba...

Chzain by Great Neighbour / Super Voisin
  • 330 Views
  • 1 replies
  • 0 Bravos

Monthly receipt

How do I get a proper receipt  for this phone plan so I can get reimbursed  by my work anybody know it must have my name acount and payment  amounts  you know a normal receipt 

Joel1234 by Good Citizen / Bon Citoyen
  • 311 Views
  • 1 replies
  • 0 Bravos

Resolved! Request for Refund Due to Duplicate Charge

Two days ago, I transferred from Fido to Public Mobile while registering my SIM card. However, I encountered an error at the second step of the registration process. Upon reviewing my credit card statement, I noticed that the same amount was charged ...

Den__ by Great Neighbour / Super Voisin
  • 497 Views
  • 2 replies
  • 0 Bravos

Phone number recovery

Hello, I had a number with public mobile that I brought over from Koodo. I was trying to add a second line/ phone number and realized that i deactivated my current phone number, (which is my business phone number ). I stopped the transfer when I real...

Resolved! 23 plan

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andy889 by Good Citizen / Bon Citoyen
  • 458 Views
  • 1 replies
  • 0 Bravos

Not Receiving SMS (also unable to make and receive calls)

Hi,I've recently signed up with PM but when I need to confirm my identity (after entering my email and password), I do not receive the code via SMS to confirm my identity and confirm full access. I have also tried removing the sim card and rebooting ...

Sants95 by Great Neighbour / Super Voisin
  • 515 Views
  • 3 replies
  • 0 Bravos

Transferring to Public Mobile

I am with Tiny Mobile and I'm transferring to Public Mobile. During the transfer session it requests to select your old provider and Tiny Mobile is not in the list. Should I have selected Telus?Thanks,Ron.

Ronser by Great Neighbour / Super Voisin
  • 877 Views
  • 6 replies
  • 0 Bravos

funds

when will u return the money I paid in July as over payment doesn't credit the account.  I've asked on chat but it's been closed because u expect someone to dit at tge app for a day waiting for an answer backnot practicalwhen will I recieve my funds 

lilmary by Great Neighbour / Super Voisin
  • 639 Views
  • 6 replies
  • 0 Bravos

change plan

We changed our plan to the Canada Us plan for a month while travelling and now can't change it back to the $19 dollar plan. It only gives 4 options on change plan. The others show up under shop plans tab.

sauerkraut by Great Neighbour / Super Voisin
  • 653 Views
  • 6 replies
  • 0 Bravos

Resolved! Didnt receive my sim card yet.

Dear Sir, I have applied for a new simcard before 1 week. However, I have still not received my simcard yet. I would like to know if the simcard is dispatched or not? If it is dispatched I would like to know the details of tracking id or current stat...

Rakeshkumar1 by Great Neighbour / Super Voisin
  • 644 Views
  • 4 replies
  • 0 Bravos

Just changed plan level, can receive calls but can't make them.

I've been using PM for years now and last night I changed my subscription to a different plan.  Since then I can only receive calls (although caller ID is not working anymore), I can send and receive texts and the data is working.  When I try and mak...

NaomiNordin by Great Neighbour / Super Voisin
  • 398 Views
  • 2 replies
  • 1 Bravos

Group text recipient limit

Hello everyone, I'm coming here as my last resort for an issue I cannot seem to find any clear information on. I am trying to create a group text on Android 14 (Pixel 7 Pro) with more than 10 people. I am running into a limit on the number of recipie...

Lorenzo99 by Great Neighbour / Super Voisin
  • 1084 Views
  • 1 replies
  • 1 Bravos

thinkin of changing plan

Hello, I am thinking of changing my plan to the 23$ plan which has 6 gigs of 4g data and unlimited talk and text...I want to make sure that since I am a loyal Public mobile client, I will not loos my current add on I have on my current account. My  n...

Kiam17 by Great Neighbour / Super Voisin
  • 513 Views
  • 4 replies
  • 0 Bravos
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