Community

Inactive SIM card!

Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...

Sim card

HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks

Ive been hacked

I have been hacked, they changed my email and phone number.  Must of cancelled my data, I need help!

Sorry, we’re not able to process this request at this time. Please try again later.

I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at thi...

Trying to get my old phone number back

Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...

Phone useage

I just noticed that my phone useage shows numbers I have never called any ideas how that may have happened?

Re: Being charged twice

I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???

unknown debits from my account

I am trying to figure out why I have some random transactions of 15$ debited from my account. I have not purchased add ons and I don't see any activity that would cause this additional billing.This has happened September and October as far as i can s...

how to update credit card information for public mobile

Transfering a number from a previous provider

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. ...

my phone has LTE Reception with 5 bars but wont connect to the internet

My phone suddenly was unable to connect to the internet with LTE and can only connect with the 4G band.This issue occurred suddenly and has lasted all day. I installed a sim card from another network and everything is fine. the public mobile connecti...

Phone can't change sime 2fa esim

Don't ever get an esim. When your phone breaks you are screwed. Please change my sim mods. Help

Cannot process payments, have tried everything

 hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I h...

Phone not working despite changing to a 5G plan which was suppose to be activated today

Hi there. Several days ago, I picked to switch a 5G plan which'd be switched into on October 8th and now I'm receiving ~'sorry we cannot complete your call since you don't have an active plan.  To make a payment to reactivate your plan, dial *611 fro...

Subscription will not change

Several months ago, I started the process to change my subscription. From the 40 dollar a month plan, to the 34 dollars a month. Every month, it says that the subscription will change the following month (for example, it told me it would change on Oc...

Login Lost

My father had set up his and my mothers cell phones years ago. He passed away and have no info to get into my mothers account. The card on the account expired. How do I get her info to change the payment? Thanks.

Unable to log in

I am so frustrated with this service!! Public mobile is not as cheap as I had heard. I have a $45 plan with tax and have customer support. I activated my account via e sim but it didn’t work. I went to buy a sim card and then when i went in to log ba...

Monthly receipt

How do I get a proper receipt  for this phone plan so I can get reimbursed  by my work anybody know it must have my name acount and payment  amounts  you know a normal receipt 

Phone number recovery

Hello, I had a number with public mobile that I brought over from Koodo. I was trying to add a second line/ phone number and realized that i deactivated my current phone number, (which is my business phone number ). I stopped the transfer when I real...

Not Receiving SMS (also unable to make and receive calls)

Hi,I've recently signed up with PM but when I need to confirm my identity (after entering my email and password), I do not receive the code via SMS to confirm my identity and confirm full access. I have also tried removing the sim card and rebooting ...

Transferring to Public Mobile

I am with Tiny Mobile and I'm transferring to Public Mobile. During the transfer session it requests to select your old provider and Tiny Mobile is not in the list. Should I have selected Telus?Thanks,Ron.

funds

when will u return the money I paid in July as over payment doesn't credit the account.  I've asked on chat but it's been closed because u expect someone to dit at tge app for a day waiting for an answer backnot practicalwhen will I recieve my funds 

change plan

We changed our plan to the Canada Us plan for a month while travelling and now can't change it back to the $19 dollar plan. It only gives 4 options on change plan. The others show up under shop plans tab.

Just changed plan level, can receive calls but can't make them.

I've been using PM for years now and last night I changed my subscription to a different plan.  Since then I can only receive calls (although caller ID is not working anymore), I can send and receive texts and the data is working.  When I try and mak...

Group text recipient limit

Hello everyone, I'm coming here as my last resort for an issue I cannot seem to find any clear information on. I am trying to create a group text on Android 14 (Pixel 7 Pro) with more than 10 people. I am running into a limit on the number of recipie...

thinkin of changing plan

Hello, I am thinking of changing my plan to the 23$ plan which has 6 gigs of 4g data and unlimited talk and text...I want to make sure that since I am a loyal Public mobile client, I will not loos my current add on I have on my current account. My  n...