Activation failed -refund request

[Minseo22]

Despite completing the activation process up to step 6, the service was never successfully activated. I did not receive any confirmation message, and my data was never transferred to Public Mobile.
As a result, I am requesting a full refund for the payment made yesterday.

 

 

[BKNS27]

@Minseo22 

Try dm a CS_Agent for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Minseo22 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage