Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi all, Going to need help form an agent on this one. During the activation process in the app, I'm unable to select Telus from the dropdown menu for some reason & therefore not able to complete the process. I've paid the fee received the e-sim, but ...
I recently signed up with Public via the 50% off promo on the 80gb plan. After the fact, I realized I only require the 60gb plan, so I am unsure if I switch over (today's the last day of the 50% off) if I will be disqualified from the promo or if it ...
I tried to help remotely set up my mother’s iPhone on PM’s Canada/US/Mex new subscription. Her new IMEI was added to my iPhone (I am in Canada). Can PM’s Ca/Us/Mex plan be activated on her iPhone while she is in the US?
I successfully installed the eSIM to my husband's phone (for some reason I was having trouble), this was fine using the QR code received via email after subscription. Then we deleted it from there to try to my new iphone. If we knew before now would ...
I am trying to switch providers but when they are trying to request a transfer it does not work. I also tried going through the live support and they say they attempt 5 times every 90 minutes and i never got any text of that either. How do I get the ...
I feel like I messed up switching to PM. RCS hasn't been working since I signed up. I tried all the trouble shooting that was said in the forums. I restarted my phone, turned off RCS, deleted app data and cache, reset network settings, restarted agai...
I received the following message while trying to port my number from Fizz to Public Mobile:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you sh...
I purchased the deal fir $20 60G on January 23, SIM comes on Feb 3 when deal is over, i cannot active it before promotion expires. is my plan still $20 bucks per month?
Hello,Yesterday, I paid for the $45 mobile plan. However, I mistakenly paid for a physical SIM card instead of choosing an eSIM.I am using an iPhone and I prefer to use an eSIM, as it is faster and more convenient for activation. I have not activated...
I have subscribed public mobile since this Saturaday noon, at first, everything's fine. But after I was notified to re-boot my phone, then my previous rogers eSim does not work anymore and the new eSim from public mobile failed to be installed, altho...
Hi, I just subscribed to public mobile and tried to port out my number from Fizz. But I have a problem with the number transfer. The message I received from PM is that I entered an incorrect account number. How can I get this fixed? I submitted a tic...
I purchased an esim and activated yesterday, BUT never received port authorization from Freedom Mobile, previous provider. I verified with Freedom that they never received any request to port from Public - how can I make this happen??Possible issue:...
I attempted a manual port from koodo to PM, but it failed. Koodo said they already released my number. I opened a support ticket on Saturday, and it has not been addressed yet. I am unsure how to reach a Public Mobile agent for assistance. I am hopin...
I need help with receiving one time codes to my messages. I am not receiving any messages since i ported. I don’t see any customer service reaching out to me with an answer, not sure what is live chat supposed to be meant for when there is no one ava...
Hello I transferred my number from PC mobile to Public Mobile. The number got transferred, but only outgoing calls work & data sometimes. I am not able to receive calls or send and receive text messages. What can I do?
Hi, I just joined PM on Saturday 24Jan2026 with 60G plan, I can call and text since Sunday, but no data at all. I transferred from Fido. Can anyone advise how to fix the issue?Thanks
I initiated transfer from fizz yesterday. I confirmed transfer with fizz. but i received "We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original ...
Tried reporting manually, but the process failed. Raised a ticket on 25th June at 10:20 AM and it’s yet to be actioned. not sure how to reach the public mobile agents to help me. I hope they’re reading this message so that they can help me port into ...
I activated a new Public Mobile account yesterday morning and paid with my credit card. Then I waited nearly 24 hours, submitting several support tickets, to transfer my prepaid Koodo phone number to my phone. Finally, this morning I had a message fr...
Good morning, I got charged for $5.65 for eSim activation fee while I tried to activate my phone plan with Public Mobile last night? I spoke with a customer agent earlier this morning, he confirmed this is free of charge, and he suggested me to take ...
Hi,I don't think my first post was published a couple of days ago, so I'm trying again!About three or four years ago, when I first chose my phone plan, I was paying $9.00/month. It was the cheapest subscription, and it was perfect for me, as I only n...
I transferred my number to Public yesterday and confirmed the number transfer. My previous provider also confirmed it.Now my Public SIM can only make outgoing calls and use data. I cannot receive calls or send/receive texts at all, and I never receiv...
