Community

Update credit info

Cannot update credit info. 

Change payment card

Unable to change the credit card information on my subscription.

Number transfer didn't go through

Hello,Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"I responded to the text from freedom with YES while my freed...

Having trouble receiving and sending text messages. Especially with attachments. What setting needed

Having trouble sending and receiving texts, especially those with attachments. What is the correct setting for text messages?

Re: Not receiving all text messages.

I am also not receiving SMS messages from people (including a PM user who just tried). I *did* get my request to transfer from my old service provider (Freedom) and responded yes. I am receiving voice calls.

Plan renewal

has anyone else had the issue with the subscription ending a day early and not able to use the phone or internet my plan is set to expire Apr 29th and it is already shut off.  any ideas on how to correct this.

Not receiving verification codes and texts since switching

Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those typ...

Does not receive and can not messages.

Recently I transferred my cell phone # from Fido to Public Mobile. I can make and receive calls , but I can not send or receive messages.  

Credit card payment

Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue. 

Too many minutes on an unlimited plan

Hi:My husband and I just signed up with 2 separate Public plans. Both have unlimited talk and text and 50G data. We have both had trouble calling the other but have no problem calling anyone else. Support told us to reboot and that fixed the problem....

Complimentary Bonus data has not been Added

Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you Public Mobile here, delivering on o...

Service agent

Can someone send me a link to reach a service agent? Also tell me where I can find it on the site. Thanks.

How to change my email

How to change my email

Carrier update

My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.p...

Unable to port number to PM

I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...

Account

@ Agent why am I still getting a payment taken out for an account that is supposed to be closed 

Public Eversafe ID & password reset not working

Hey, I am desperately trying to log into my Public account (created in June 2022).I have the email and password but it says that the credentials are incorrect or unknown. Also sending a password reset email doesn't work (not receiving anything anywhe...

Public Mobile App

What's the data app usage showing:How does the app show my data usage, does it show remaining data or how much has been used each day?Remaining data :Does this mean that there is only the shown days remaining for the rest of the month or was it indic...

If I overpaid on the same day, what can I do to rectify it?

Video and group texts

First I can't make a call with google Meet. Is this too much for this network and they don't allow it? Second, I try to make a group text and I can only see the texts that come to me. The group cannot see my texts. That's pretty cheesy if they don't ...

I was told the are stopping all the points

I was told they was stopping all the points I earned and offered me free data as way of saying sorry, then I seen they was offering people a free month of service that wasn't happy, so I'm wondering how I get this free month of service, I have wrote ...

Payment

Cannot update payment imformation

Replacing lost SIM card

Lost my SIM card so bought a new one. I have put it in my phone. I have also logged into my public mobile account and updated the SIM card number. I am still not getting text messages or getting service on my phone. What else do I need to do? 

Cancellation of contract

Hello,my son has a public mobile number.I would like to close a contract for his number

Poor Support

My wife had issues with her voicemail submitted a ticket and had no reply. It's unfortunate that Telus who owns Public has no call centre to reach a live agent to resolve issues.  We had to switch to Virgin Mobile is is owned by Bell with an excellen...

upgrade subscription

How does it work if I change my subscription? Will it be effective immediately?